SUMMARY OF QUALIFICATIONS
Result-driven sales professional with over 15 years’ experience successfully leading and managing in the retail environment. With over 8 years of administrative experience in organizations of increasing complexity and responsibilities. Proven record, and ability in applying analytical skills, problem solving capabilities, and strategic planning to enhance employee relations across organizational boundaries. Possess particular strength in staff development, including training, evaluation and assessment. An effective team player committed to excellence.
Core Knowledge & Skill Areas:
Customer Service Excellence Merchandising Strategies Project Management
Team Training & Mentoring Shrink Reduction/Loss Control Regulatory Compliance
Human Resources Management Customer Relationships Individual and team coaching techniques
Traditions of America, Lititz, Pa. 2013-2015
Perform two inspections during first year with homeowner to evaluate any warranty defects in new construction home.
Enter service and follow up with trade responsible for any repairs.
Create purchase orders and any back charges necessary.
Obtain plot plans, assemble “as built” blueprints, and any other documentation necessary for building permits.
Work with trades to ensure payment for all services is processed.
Co-ordinate utility installs.
Ensure overall homeowner satisfaction with product.
Monitor ITK Dashboard to track workload by trades is completed in a timely manner.
Perform various HR duties for employees on location such as timesheet, time off requests etc.
Controlled Environment Technologies, York, PA 2010-2013
Assistant Service/Office Manager
Receive, process, and schedule all client requests for service, progress, and/or job issues.
Create proposals for clients based on technician findings during service calls and preventative
maintenance. This included estimated time, researching part availability and price, and scope of work to be
Scheduling technicians for their weekly assignments to maintain fast and efficient service for all clients in a tri-state area.
Creating purchase orders, sales orders, and documenting accordingly.
Establishing and maintaining vendor relationships
Client follow-up from pre-start of job thru job completion. Ensuring client satisfaction thru all processes of requested work.
Briefing office staff on all job progress. Working with staff to resolve billing issues, logistics, and emergent client needs.
Assisting technicians with onsite needs. (i.e. locating parts while on site, paperwork and documentation questions)
Create spreadsheets to accurately assess company work load..
Routine office tasks such as scanning, attaching files and data entry.
David Scholl Page 2
Lowe’s Home Improvement, Inc. Piscataway,NJ 2006-2009 Special Order Sales/Credit Coordinator
Maintained accounts receivables, accounts payable, escrow accounts, and consumer credit accounts for big box retailer with 30 million in sales annually
Researched, compiled, and prepared reports on net recovery of returned goods, special order sales performance, and volume of credit applications.
Eliminated or minimized loss on returned and defective goods.
Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.
Served as positive resolution specialist for maximizing customer satisfaction and minimizing company loss
Guided employees in handling difficult or complex problems and in resolving escalated
complaints or disputes
Audited customer and business credit applications to minimize company liability due to fraudulent accounts.
Coordinated and performed activities associated with shipping, receiving, distribution, and transportation.
Lowe’s Home Improvement, Inc. Piscataway, NJ 2004-2006 & Reading, PA 2002-2004
Planned and prepared work schedules according to budget for up to 15 associates.
Assigned employees daily to zones/departments and specific tasks
Provided employees with pertinent product knowledge, policy changes and sales expectations.
Established and implemented policies, goals, objectives, and procedures for the department.
Coordinated advertising campaigns, sales promotions, and advertising copy.
Examined merchandise to ensure that it was correctly priced, displayed, and stocked.
Ensured that associates were familiar and educated with promotional items.
Managed inventory and shrink to budget.
Annually attained and exceeded company sales goals and margin expectations at both
Managed several areas of the store; sales floor, receiving, register areas, lawn and garden
including the outside perimeter.
Inventoried the entire store with a team of approximately 14 including a corporate
inventory specialist, twice annually.
Coached associates when company expectations were not being attained.
Trained associates on suggestive selling techniques to increase average ticket total and
EDUCATION CIVILIAN EDUCATION
Shikellamy High School Sunbury, PA.
Penn College Williamsport, PA.