Sign in

Customer Service Maintenance

New York, NY
April 25, 2016

Contact this candidate


Robert Diaz

*** ********* ******, ********* ***, New York, NY 10033

718-***-**** /

Profile of Qualifications

Skilled engineering professional with over 20 years of experience in the commercial and residential building industry.

Computer proficiency in Microsoft 2010 (Word and Excel). Fluent in Spanish.

Independent leader, able to communicate with others in an effective and productive manner, ability to take initiative and solve problems.

Adaptable and resourceful with a strong work ethic.

areas of knowledge

Operations Management Commercial & Residential Projects Electrical, Carpentry, Plumbing & Construction Management HVAC Payroll & Budgeting Business Analysis Team Union Management Experience Leadership Training & Mentoring

Customer Service & Client Relations

Professional Experience

Le Parker Meridien, New York, New York November 2010 – February 2016

Engineering Manager

Directed the installation, testing, operation, maintenance, and repairs of equipment.

Facilitated tracked and monitored all aspects of building automation systems, with emphasis on HVAC systems.

Aided daily operational review and quality control of fire safety standards and remediated as deemed necessary to ensure utmost safety of guests.

Trained mechanics on standard operating procedures and coordinate preventive maintenance programs.

Responsible for remodeling projects, making detailed plans to accomplish goals and direct the integration of technical activities.

Worked closely with management, front desk, food & beverage, security, and housekeeping staff in regards to room and common areas activities and issues.

Responsible for safety, health, fire, and emergency systems to comply with municipal and federal regulations.

Parc Vendome, New York, New York April 2003 – October 2010

Assistant Superintendent (evenings only)

Responsible for the maintenance and repairs of 600 residential units.

Assisted the Superintendent in maintaining the physical integrity of the building.

Involved in ensuring a safe, secure and comfortable living environment for residents.

Handled the daily building inspections for damages and cleanliness.

Performed electrical and plumbing work as needed.

Conducted preventive maintenance of low-pressure oil boiler and ancillary equipment.

Supervised a staff of nine (doormen and porters) in the evenings.

Repaired or replaced defective equipment, components or wiring of window air conditioning units and 3-tons systems.

Prepared estimates for work orders and request material required to complete jobs.

Ensured that adequate supplies are in stock for emergency repairs and preventive maintenance.

Completed daily reports of work performed, problems, unusual occurrences, materials expended for billing and recordkeeping purposes.

Madison Square Garden, New York, New York December 1994 - March 2003

Suite Attendant (evenings only)

Served eighty-nine luxury suites during Knicks, Rangers, concerts, circus and private events.

Acted as the liaison between Madison Square Garden Club Suites Service Department and guests.

Assisted in the coordination of corporate parties.

Blannor Realty, Brooklyn, New York October 1990 - September 2000

Assistant Superintendent

Assisted in the maintenance of 47 residential units.

Repaired all physical damages to apartments.

Responsible for conducting all plumbing and electrical wiring.

certificates & licenses

Trade Business School

Presently pursuing a refrigeration system operating engineer license, Q99.

Plumbing certificate, June 2015.

Berk Trade Business School

Electrical Certificate, July 1998.

Low Pressure Oil Boiler, P16

Flammable Gas Cutting/Welding/Soldering, G95

Air Compressor Operator, G35

EPA Universal Certificate

Contact this candidate