Henry C. Lau
Philadelphia, Pennsylvania 19111
Email: acuhot@r.postjobfree.com
Profession Summary:
A well-educated and experienced service-oriented Supervisor with 10 years background in administrative and clerical skills seeks a career with your organization. Core competencies include Microsoft operating system skills, hardware and software installation and great customer service as well as excellent communication and time management skills. I can handle tasks with accuracy and efficiency.
Professional Experience:
Supervisor (May 2010-present)
Philadelphia Protestant Home
Supervision and management of other employees
Maintaining everyday activities in working order
delegating task to other employees
providing customer service to residents
Office duties
Sending daily reports
Domestic Care Giver
Stay at home dad (March 2006-May 2010)
Improvement and maintenance of daily operations
Computer maintenance
Making sure everything is running smoothly
Clerical duties included
Maintaining budget and finances
Data entry
Host
Accounting
Educator
Cook
Sales/ Cashier (May 2003-November 2004)
Urban Tees, Philadelphia, PA
Interacting with customers to do sales of T-shirts and merchandise
Customer service
Landscaper (March 2002-October 2003)
MK’s Landscape Services, Philadelphia, PA
Mowing lawns and other landscaping duties
Customer service
Billing Analyst/Intake Personnel (January 2000 – January 2002)
Northwestern Human Services, Philadelphia PA
Inputting patient’s billing vouchers including encounter forms for after school programs- (CAP and PACT)
Filing and maintaining records
Maintained and checked medical records and authorization
Registering, putting new clients in the database, and closing out clients
Assistant Manager (January 1998 – January 2000)
Hahnemann University, Philadelphia PA
Trained and supervised new employees
Office duties
Maintenance of computers
Assist manager with daily task
Library Aide (September 1996 – December 1997)
Hahnemann University, Philadelphia, PA
Shelved books and sent out requested materials
Education:
ITT-Technical Institute
311 Veterans Hwy
Levittown, PA
Current status: Taking classes for Computer Networking Service
Holy Family University
Grant & Frankford Ave
Philadelphia, PA 19114-2094
Current status: Taking graduate classes for Education degree
MCP Hahnemann University
North Broad & Vine St.
Philadelphia, PA 19102-1192
A.S. & B.S. in Humanities and Social Science
Major: Healthcare Administration
Graduation date: December 1999
Networks:
LinkedIn: https://www.linkedin.com/pub/henry-lau/a3/a41/508
Hard & Soft Skills
Networking
Network Technology
Network Development
GUI Applications
Basic Cisco Routers
Operating Systems
Windows 98/2000/XP/Professional/Vista/2007
Windows Server 2008
Linux
SQL Microsoft Database
Hardware
Assemble/disassemble PC’s
Install, configure, troubleshoot and repair
Installation, testing and troubleshooting of cabling
Software
Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio
Adobe Photoshop
Install, configure and troubleshoot
Technical Support/Customer Service
Troubleshoot hardware/software
Software installation support
Phone and e-mail support
Documentation
Communication
Customer Service-oriented
Strong written and oral communication skills
Medical
HIPAA knowledge
Medicare Billing
Data Entry
Medical Terminology
Extra-Curricular Activities:
Student Representative to the Academic Enrichment Services (AES)/Act 101 Advisory Board at MCP Hahnemann University
Art Show at Hahnemann University
Volunteer Work:
McClure Elementary School, 2nd grade teacher’s assistant (September 2001 – June 2003)
Peer Tutoring and Counseling (September 1999 – June 2000)
Second-third split class at Birney Elementary School (September 2001 –October 2001)