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Hardware, software installation, Tier 1 troubleshooting, Windows OS

Philadelphia, PA
April 24, 2016

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Henry C. Lau

**** ***** ******

Philadelphia, Pennsylvania 19111



Profession Summary:

A well-educated and experienced service-oriented Supervisor with 10 years background in administrative and clerical skills seeks a career with your organization. Core competencies include Microsoft operating system skills, hardware and software installation and great customer service as well as excellent communication and time management skills. I can handle tasks with accuracy and efficiency.

Professional Experience:

Supervisor (May 2010-present)

Philadelphia Protestant Home

Supervision and management of other employees

Maintaining everyday activities in working order

delegating task to other employees

providing customer service to residents

Office duties

Sending daily reports

Domestic Care Giver

Stay at home dad (March 2006-May 2010)

Improvement and maintenance of daily operations

Computer maintenance

Making sure everything is running smoothly

Clerical duties included

Maintaining budget and finances

Data entry





Sales/ Cashier (May 2003-November 2004)

Urban Tees, Philadelphia, PA

Interacting with customers to do sales of T-shirts and merchandise

Customer service

Landscaper (March 2002-October 2003)

MK’s Landscape Services, Philadelphia, PA

Mowing lawns and other landscaping duties

Customer service

Billing Analyst/Intake Personnel (January 2000 – January 2002)

Northwestern Human Services, Philadelphia PA

Inputting patient’s billing vouchers including encounter forms for after school programs- (CAP and PACT)

Filing and maintaining records

Maintained and checked medical records and authorization

Registering, putting new clients in the database, and closing out clients

Assistant Manager (January 1998 – January 2000)

Hahnemann University, Philadelphia PA

Trained and supervised new employees

Office duties

Maintenance of computers

Assist manager with daily task

Library Aide (September 1996 – December 1997)

Hahnemann University, Philadelphia, PA

Shelved books and sent out requested materials


ITT-Technical Institute

311 Veterans Hwy

Levittown, PA

Current status: Taking classes for Computer Networking Service

Holy Family University

Grant & Frankford Ave

Philadelphia, PA 19114-2094

Current status: Taking graduate classes for Education degree

MCP Hahnemann University

North Broad & Vine St.

Philadelphia, PA 19102-1192

A.S. & B.S. in Humanities and Social Science

Major: Healthcare Administration

Graduation date: December 1999



Hard & Soft Skills


Network Technology

Network Development

GUI Applications

Basic Cisco Routers

Operating Systems

Windows 98/2000/XP/Professional/Vista/2007

Windows Server 2008


SQL Microsoft Database


Assemble/disassemble PC’s

Install, configure, troubleshoot and repair

Installation, testing and troubleshooting of cabling


Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio

Adobe Photoshop

Install, configure and troubleshoot

Technical Support/Customer Service

Troubleshoot hardware/software

Software installation support

Phone and e-mail support



Customer Service-oriented

Strong written and oral communication skills


HIPAA knowledge

Medicare Billing

Data Entry

Medical Terminology

Extra-Curricular Activities:

Student Representative to the Academic Enrichment Services (AES)/Act 101 Advisory Board at MCP Hahnemann University

Art Show at Hahnemann University

Volunteer Work:

McClure Elementary School, 2nd grade teacher’s assistant (September 2001 – June 2003)

Peer Tutoring and Counseling (September 1999 – June 2000)

Second-third split class at Birney Elementary School (September 2001 –October 2001)

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