Greg Dinehart

Bellevue, Washington

425-***-**** acuhon@r.postjobfree.com

PROFESSIONAL SUMMARY

IT professional with 30+ years of experience. Background includes Senior IT Management, strategic planning and budgeting, installation and support of complex business and healthcare systems, project management, training, installation and support of telecommunication systems, team development and vendor management. Excellent communication, interpersonal and leadership skills. Able to quickly adapt to new situations, recognize problems and introduce solutions. Adept at managing multiple and difficult tasks in a logical, organized manner and treating pressures as challenges. Able to recognize and analyze problems, defuse conflicts, and devise solutions.

WORK HISTORY

AudienceScience – Director, Dev/Ops (2015 – Present)

Reported to VP of Engineering. Responsible for direction of the Corporate IT, Development and NOC teams (both US and India).

Provides leadership to a DevOps team in an international Open Source environment.

EvergreenHealth – Director, IT Infrastructure/ Chief Security Officer (2005 – 2015)

Reported directly to the Sr. VP of Technology & Business Development. Responsible for 6 teams – Network Infrastructure, IT Security, Telecommunications/switchboard, Operations, Customer Support and Biomed.

As Chief Security Officer, responsible for security assessments and risk mitigation.

Overall responsibility for all IT network infrastructure including multiple onsite datacenters with ~500 servers, both physical and virtual.

Responsible for deployment of VMWare virtualization (server and desktop) to the organization as well as Single Sign-On solutions.

Experience with disaster recovery and business continuity at an enterprise level.

Extensive operational experience with supporting and managing a Cerner deployment on both VMS and HP-UX.

Responsible for the organization’s conversion to a 2,000 + handset Cisco VoIP phone system. This project saved the organization roughly $700,000 per year in operating expense. Also responsible for the deployment of a Cisco based call center solution to multiple areas and the infrastructure behind a Cisco Unified Communications deployment within the organization.

Operationally, co-designed the organizations Change Control Process for IT Systems.

Responsible for a Biomed team that maintained a ~10,000 item biomedical inventory. This included budgeting and vendor relations. Experience with Nurse Call, Telemetry.

EvergreenHealth – Manager, IT Operations and Network Infrastructure (2003 – 2005)

Responsible for managing the day-to-day work of two teams totaling ~25 employees. These teams provided 24 x 7 x 365 support for dozens of critical patient care systems as well as all design, installation and support of a 300+ server environment.

EvergreenHealth – Supervisor, IT Operations (2002 – 2003)

Responsible for supervising an I.T. Operations team of 11 employees. This team provides 24 x 7 x 365 support for dozens of critical patient care systems.

Responsible for all network, e-mail and application account management.

Provide guidance and evaluations of subordinates work.

Provide regular project status reports to Director.

Responsible for disaster recovery and enterprise-wide backups of all production systems.

Provide process design and implementation planning for I.T. Operations group.

Constantly work to improve the quality of support delivered, refining and using all metrics available.

Responsible for security, power systems and HVAC for a large server room environment.

Assist Computer Operations staff as needed.

Document processes, procedures and other task related jobs.

Maintain call logs and support metrics for all production systems.

Task other members of the team with activities and projects.

Responsible for all hiring, reviews and team development.

Project management experience:

Extensive experience planning medium to large sized projects.

Developed successful project plan for the operational aspect of a complex new hospital information system.

Analysis of data to determine project plans and help assign duties.

Accomplishments:

Completely redesigned the I.T. Operations area to better meet operational needs of the organization.

Participated at a leadership level on the complete replacement of a hospital information system.

Managed the Operational deployment of a 16 module, hospital-wide, Cerner Millennium application.

Documented the Operational aspect of all systems including system definitions, escalation procedures and troubleshooting processes.

Built a cohesive Operations team by defining roles and responsibilities, providing regular feedback to individuals on their work and challenging the team to excel at supporting the operational needs of the organization.

Ryan Instruments - IT Manager (1998 to September 2001)

Ryan Instruments designs, manufactures and distributes temperature and humidity monitoring equipment for a variety of industries. Ryan Instruments has worldwide sales and distribution through a vast network of International distributors.

Report directly to the President. Responsible for all Information System budgeting and strategic planning. Oversee and direct all information and telecommunication processes of the organization. Supervise all IT personnel.

Successfully managed a project/team that transitioned the company to a new corporate ERP business system.

Maintained ISO9001 compliance within the IT group.

Served as senior member of corporate “Quality Council” which managed quality initiatives and aided in root cause analysis of many issues.

Successfully installed a new corporate telephone system, developed telecom vendor partnerships.

Provided all in-house support and system programming for corporate phone system.

Developed a plan for and successfully migrated 80+ stand-alone computers to a client/server network that blended with the existing mainframe architecture.

Provided end-user support for organizations legacy HP3000 Series 932 mini-computer.

Developed a group that provided end-user support for all computing issues.

Converted the organization from a mainframe based e-mail system to a Microsoft Exchange environment increasing efficiency of communications.

Developed a plan for, successfully transitioned company to and provided end-user support for a new Customer Relationship Management (CRM) system.

Maintained corporate Internet web site.

Developed a plan for and successfully implemented the Year 2000 transition plan.

IS Systems Coordinator and Team Lead (1996 through 1997)

System Operator/Application and Personal Computer Coordinator (1994 through 1995)

Application and Personal Computer Coordinator (1989 through 1994)

Inventory/Purchasing Assistant Manager (1985 through 1989)

Technician/Technician Specialist (1982 through 1985)

EDUCATION and TRAINING

LEAN Facilitator Training

Continuous Quality Improvement (C.Q.I.) certification

Management by Objectives and Results (M.O.R.) certification

Quad-Trak Sales and Service Training

Bellevue Community College Bellevue, WA

Interlake High School Bellevue, WA

COMPUTER SOFTWARE and JOB RELATED SKILLS

Extensive use of a wide variety of Network/PC and HP3000 Mini-Computer software including:

Cerner Millennium, Microsoft Office product suite, Crystal Reports, Visio, Project, Access.

Experienced with project coordination/scheduling, team leadership, continuous improvement processes, and root cause analysis / problem solving. Experienced with software and hardware testing methodologies.

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