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Customer Service Administrative Assistant

Wyoming, MI, 49519
April 24, 2016

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Johanna K. Wheeler 616-***-****

**** ***** ****** ** #*** Wyoming, MI 49509


Office professional, with more than 10 years of experience in administrative office functions, with proven employer and customer satisfaction.

Relevant Skills

Office Administration

Made copies of all tax payers documents and assembled documentation in files following IRS procedures

Completed daily report of files assembled

Communicate issues related to project completion to department supervisor

Placed orders for patient durable medical supplies

Initiated marketing calls to hospitals, nursing homes and governmental agencies in introduce them to company information

Receptionist and clerical duties including answering phone calls, maintaining master list of customers, insurance companies and suppliers

Opened and assembled passport applications, data entered all information into UNIX mainframe system

Forwarded applications to DOS and Embassy for processing

Mailed passports back to applicant via overnight or regular mail

Maintained 4-line phone system

Customer Service

Manage high volume of calls in a fast paced environment

Friendly and professional demeanor when interacting with customers and coworkers

Assisted customers in finding desired purchases

Operate point of sale register for cash, credit and check transactions

Balance cash register at closing time

Greet and sign in Program Attendants


Organized and scanned daily reports for Company Controller by date and subject matter

Filed monthly bank, benefit and invoice statements

Collected sensitive contract information which amounted to $12 million annually


Salvation Army Grand Rapids, MI

Senior Services Volunteer 11/2014-Present

Internal Revenue Service Washington, DC

Exam Technician 10/2010-02/2011

Sparks Personnel McLean, VA

Short-Term Assignments 09/2008-10/2009

Circle Solutions, Inc. McLean, VA

Accounting Clerk 11/2008-08/2009

Dynquest, Inc. Alexandria, VA

Administrative Assistant 03/2007-04/2008

Books A Million Alexandria, VA

Retail Sales Clerk 09/2005-09/2007

AAFES Fort Belvoir, VA

Senior Store Associate 11/2002-08/2004

Department of the Army/USASCAF Arlington, VA

Administrative Support Clerk 07/2000-05/2002

Education & Training

Northern Virginia Community College Annandale, VA

MS Office Specialist Certification

University of Wisconsin Kenosha, WI

BA Political Science

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