Johanna K. Wheeler 616-***-****
**** ***** ****** ** #*** Wyoming, MI 49509 acuhmj@r.postjobfree.com
Profile
Office professional, with more than 10 years of experience in administrative office functions, with proven employer and customer satisfaction.
Relevant Skills
Office Administration
Made copies of all tax payers documents and assembled documentation in files following IRS procedures
Completed daily report of files assembled
Communicate issues related to project completion to department supervisor
Placed orders for patient durable medical supplies
Initiated marketing calls to hospitals, nursing homes and governmental agencies in introduce them to company information
Receptionist and clerical duties including answering phone calls, maintaining master list of customers, insurance companies and suppliers
Opened and assembled passport applications, data entered all information into UNIX mainframe system
Forwarded applications to DOS and Embassy for processing
Mailed passports back to applicant via overnight or regular mail
Maintained 4-line phone system
Customer Service
Manage high volume of calls in a fast paced environment
Friendly and professional demeanor when interacting with customers and coworkers
Assisted customers in finding desired purchases
Operate point of sale register for cash, credit and check transactions
Balance cash register at closing time
Greet and sign in Program Attendants
Accounting
Organized and scanned daily reports for Company Controller by date and subject matter
Filed monthly bank, benefit and invoice statements
Collected sensitive contract information which amounted to $12 million annually
Experience
Salvation Army Grand Rapids, MI
Senior Services Volunteer 11/2014-Present
Internal Revenue Service Washington, DC
Exam Technician 10/2010-02/2011
Sparks Personnel McLean, VA
Short-Term Assignments 09/2008-10/2009
Circle Solutions, Inc. McLean, VA
Accounting Clerk 11/2008-08/2009
Dynquest, Inc. Alexandria, VA
Administrative Assistant 03/2007-04/2008
Books A Million Alexandria, VA
Retail Sales Clerk 09/2005-09/2007
AAFES Fort Belvoir, VA
Senior Store Associate 11/2002-08/2004
Department of the Army/USASCAF Arlington, VA
Administrative Support Clerk 07/2000-05/2002
Education & Training
Northern Virginia Community College Annandale, VA
MS Office Specialist Certification
University of Wisconsin Kenosha, WI
BA Political Science