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Customer Service Administrative Assistant

Corpus Christi, TX
$14.00 per hr.
April 24, 2016

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Vickie L. Novak


**** ********* *****

Corpus Christi, TX 78413





April 2010 to May 2013, Records Examiner/Analyst, Forfeiture Support Associates, LLC (a DOJ Contractor), 20110 Ashbrook Place, Suite 220, Ashburn, Virginia 20147, Supervisor: Justice Goracke, FAST-WEST Operations Supervisor, Bureau of Alcohol, Tobacco, Firearms & Explosives, Tel: 202-***-****, Salary: $53,568.00 annually, Weekly hours worked: 40

Serve as Records Examiner/Analyst for the ATF, Houston Field Division, duties to include reviewing data and information from multiple sources, establishing case/project files, entering and retrieving data from data bases, preparing and formatting management reports, manipulate, transfer, compute and print information, create and manipulate spreadsheets, prepare and correct reports and correspondence using word processing software, conduct validation and verification of case files and case data systems, responsible for day to day supervision of contractor assignments, provide on-site quality assurance and quality control of work performed by Contractor personnel, ect.

November 2009 – March 2010, Administrative Assistant, Office Team, Robert Half International, 13430 Northwest Freeway, Suite 325, Houston, TX 77040, Staffing Manager: Sara McGregor, Tel: 713-***-****, ext. 44308, Salary: Varied (temporary assignments ranging from $8.00 per hour to $12.00 per hour), Weekly hours worked: average 40

Served as Administrative Assistant, performing wide range of duties from answering phones, filing, typing, mail room duties, assisted in re-writing emergency preparedness program for one client, made travel arrangements, organized special events such as company meetings and special occasion meals, and preparation of power point presentation, ect.

April 2009 - September 2009, Contract Administrator, Tysons Service Corporation, 3368 Spring Street, Fairfax, VA 22031, Supervisor: James B. Parks, Tel: 703-***-****, Salary: $879.00 per week, Weekly hrs. worked: 40

Served as Contracts Administrator, worked directly for President of Company. Contracts were construction in nature, type of customer ranging from private home owners, homeowner associations, architectural firms, property management firms, and state and local government contracts. Assisted in creating, compiling, reviewing, maintaining, and monitoring all contracts and related documents, responsible for administrative and office duties ranging from answering phones, generation of sales leads, data entry, creation and maintenance of databases and spreadsheets, responsible for creation, organization and maintenance of calendar, customer service, invoicing per conditions of contracts, accounts receivables collections, ect.

September 1982 - February 2009, Office Manager, V.I.P. Swimming Pool Service, Inc., 4714 Leehigh Court, Fairfax, VA 22030, Supervisor: Jan Novak, Tel: 703-***-****, Salary: $44,000.00 per year, Weekly hrs. worked: approximately 40

Served as General and Office Manager, responsible for all company administrative and accounting duties and contract administration ranging from answering phones to filing tax returns, estimating projects, all aspects of customer service, problem solving, all company accounting and bookkeeping, recruiting and hiring employees, company marketing and printing including web site design and maintenance, trade show exhibit management and booth sales.

Contracts were commercial construction in nature and ranged from Commercial Property Management Firms, Country Clubs, state and local governments, waterparks and amusements parks.

June 1981 - September 1982, Receptionist, Tandem Corporation, Bailey's Cross Roads, VA, weekly hours worked: approximately 30

Served as Receptionist, answered telephones, greeted guests and customers, responsible for filing system maintenance, light typing

Duties and Responsibilities as Contract Administrator:

Managed the company contract database and all associated files to track and analyze every contract to ensure what was agreed upon was being followed.

Monitored the performance of each contract to ensure accuracy of deliveries, whether it is company equipment, shop supplies, materials or services.

Prepared bids, processed specifications, and other exhibits as required.

Negotiated contract with customer.

Compiled data for preparing estimates.

Acted as liaison between company and subcontractors, suppliers and vendors.

Acted as liaison with management to gather and analyze data on company sourcing strategy.

Acted as liaison with customer to make sure business between the two parties ran smoothly, and was in charge of resolving any minor conflicts or infringements arising from existing contracts, thus maintaining a professional relationship.

If the job involved construction, going to the site was an effective way of monitoring a contract.

Responsible for helping the company understand the details of the contracts.

Responsible for ensuring that the terms of the contract are followed by both the company and the customer.

Requested amendments to the contracts in case the contracts are not satisfactory and have some flaws.

Provided necessary advice to management in planning to meet the contracts.

Assisted all company departments in successful completion of the agreements and closing of the contracts.

Maintained documents and reports for future references of the company.

Kept abreast of market trends, changes in business practices and new or altered types of materials and services entering the market.

Provided documentation and interpretation of contractual rights and obligations internally and externally to ensure that due diligence is practiced in complying with the stated terms and conditions.

Responsible for all billing/invoicing of the customer per the terms of the contract.


Internet research, customer service, data entry, accounting and bookkeeping, good verbal and written communication skills, attention to detail, scheduling of meetings and events, travel arrangements, able to remain professional and perform well in a hectic environment, organized, able to multi-task, problem solution, able to design brochures, business cards and other marketing tools, team leader, Windows XP, Windows Vista, Microsoft Windows Word, Microsoft Excel, Microsoft Outlook, typing 64wpm


Yorktown High School, Arlington, VA, June 1981

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