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Customer Service Manager

Markham, ON, Canada
April 24, 2016

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Matthew Torres

** ***** **** ****

Markham, Ontario L6E 1N9



Seeking an accounting position where new challenges are frequently presented and will require flexibility to develop new solutions. I want to contribute to an inclusive team experience, satisfy clients by offering insightful advice and strive towards making a difference.


●Very approachable, friendly and sincere; confident and comfortable interacting with different individuals

●Strong Microsoft Office skills; Ability to generate meaningful reports and analyze raw data

●Effective communication skills including: active listening and relationship building

●A self-motivated, independent and ambitious individual in all facets of life; hold myself to very high standards

●Team player - ability to display exceptional character and desire to succeed in a team oriented environment or project

●Enjoys thinking about different problems, implementing creative solutions and adapting to new challenges

●Exceptional desire to learn and develop in a demanding environment

●Thorough understanding and knowledge of GAAP, GAAS and IFRS; currently pursuing the CPA designation


Honours Bachelor of Administrative Studies in Accounting 2012 - Spring 2016

York University, Toronto

●Cumulative GPA of 7.38 out of 9.0 (Major GPA 7.38 out of 9.0)

●Golden Key International Honours Student (GPA within the top 15% of students in the major)

Customer Service Experience

Leo’s No Frills (Assistant Dairy Manager) 2011 - Present

9305 Highway 48, Markham, Ontario L6E 0E6

●Warmly greeted customers with a smile and displayed exceptional communication skills by successfully building relationships with individuals in order to maximize customer experience

●Effectively assessed customer needs and made adequate product recommendations, thus increasing customer satisfaction

MATTHEW TORRES 416-***-**** / Page 2 of 2

Demonstrated responsibility and leadership when manager was on vacation; I motivated and encouraged others to continuously work at an exceptional level to ensure everything was completed in a timely manner

●Recognized for consistently taking initiative by making recommendations and generating solutions in various scenarios in order to increase productivity and sales; this includes assisting in product placement in order to maximize sales and developing innovative methods of getting work done

●Demonstrated significant attention to detail by identifying stock deliveries that did not correspond with invoices

Leadership and Communication Experience

Volunteer Lifeguard & Swim Instructor

Centennial Pool & Morgan Pool, Markham, Ontario 2008-2010

●Successfully demonstrated leadership skills by maintaining a large group of students and effectively communicating various instructions

●Effectively communicated and displayed flexibility during weekly lessons with an individual who had hearing and speech impairment, I developed a unique method of communicating to resolve the issue and maximize the enjoyment of the experience for both of us

Competitive and Recreational Soccer Player & Recreational Assistant Coach 2007-2015

Markham Soccer Club, Markham, Ontario

As an assistant coach I have offered advice, led players through drills, communicated tactics, encouraged and inspired individuals to play at the highest level; this contributed to a U18 tournament victory this year

St. Francis Table Volunteer 2011-2013

1322 Queen St W, Toronto, Ontario

●Successfully built meaningful relationships with customers by ensuring a heartwarming environment and addressing various complaints

●Demonstrated ability to work with a team in a fast pace environment by dealing with various complaints, customizing orders and constantly communicating to ensure food was delivered in a timely manner


Wilfrid Laurier University - Stock Market Competition Runners-up April 2012

●Team of four placed runners-up among 200 teams from 100 participating secondary schools from across Ontario

●Involved diligently working and communicating in a team environment, setting objectives and strategically planning actions

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