Customer Service Management
Resume:
RAVEN VALENTINE
Tel: 901-***-**** Cell: 901-***-****
Email: acuha8@r.postjobfree.com
WORK HISTORY
Jul 2013
to
Nov 2015
Quality Life Specialist/Patient Care Assistant
Germantown Plantation
Germantown 38017
Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Provide and assist patient with daily activities of living such as dress, feed if needed,grooming,transfer to and from bed,wheelchair,answer call lights, medication administer, take vitals, temperature and blood pressure, provide quality care and safety at all times, documents any changes in patient condition mentally, socially or physically. l Client-Focused
l Customer Relations
l Communication
Jul 2004
to
Jun 2013
Resident Care Assistant
Mary, Queen of Angels
Franklin 37207
Responsible for maintaining patient and unit records, order supplies, coordinating patient activities for the unit. Evaluate and assess patient in the facilities.Provide personal care such as feed,bath,dress,grooming,shave assist with walking provide companionship l Patient Placement
l Patient Safety
l Patient Focus
l Through
Aug 2002
to
Sep 2007
Receptionist
Centennial Pediatrics
Nashville 38016
Making appointments and receiving patients into the Practice premises. Be the first point of contact between the patients and Practice. Provide clerical support for the efficient running of the Practice.
l Customer Service Support
l Organized and detailed-oriented
l Adept to handling multiple demands simultaneously while maintaining composure and sense of humor
l Explained complex insurance
Sep 2000
to
Nov 2005
Teacher Assistant
Mega Kid
Nashville 37206
Observe and monitor children's play activities. Keep records on individual children, daily observations and information about activities, meals served, and medications administered. Read to children, and teach them simple painting,drawing,handcrafts,songs,toilet habits and instruct children in health.
l Observe
l Instruct
l Oversee
l Mentor
Apr 1998
to
Jun 2004
Customer Service Representative
Career Development Group
Nashville 37203
Set appointments answer customer questions regarding products and services assist with accounts and customer follow up able to multi task. l Career Development Group Customer Service
l Option Award for Outstanding Performance
l Best Customer Service Specialist Edwards
Apr 1995
to
Oct 2000
Direct Care Specialist
Center Stone Mental Health
Nashville 37208
Responsible for cooperatively working with the Site Manager and/or other staff in developing, implementing and evaluating individual services and programming. Support and assist in provision of a clean,comfortable,safe and secure living environment. l Skill Development
l Mentor
l Leadership
l Communication
l Planning
Jan 1995
to
Dec 1997
Recruiter
Front line Source Group
Nashville 37203
Confer with management to identify recruitment needs. Developed effective recruiting plans and strategies. Assess assigned positions to developer job descriptions and job candidate profiles. Review and clarify job specifications, competencies and skills required l Problem analysis and problem solving
l Adaptability
l Negotiation Skills
l Decision-Making
l Team Work
EDUCATION
Apr 2006
to
Apr 2007
University Of Phoenix
Tempe 85281
Health Management Certificate
Discuss the broad range of topics in public health policy and in the healthcare setting. Concepts and issues related to healthcare leadership.
l Managing
l Organized
l Informants
l Healthcare Regulations
Sep 1999
to
Oct 2001
California Coast University
Santa Ana
AA Associate of Applied Science
(CORM) Customer relationship management compile information from a range of different channels, business relations, management
l Business Relationship
l Analyze
l Resolve
l Improvement
Aug 1997
to
Dec 1997
CHILDCARE EDUCATION INSTITUTE
Duluth,Georgia 30097
Early Childhood Assessment
Demonstrate understanding of basic observation techniques, ability to complete an evaluate frequency charts and checklists. Differentiate between formal and informal assessment and identify purpose of each in the early childhood environment. Recording and organization of implementing appropriate learning material to different age groups. l Developmental Behavior
l Observation
l Analyze
l Education Strategies
Nov 1996
to
May 1997
New Horizons Computer Learning Center
Nashville,TN 37216
Microsoft Office Certification
Case studies,Active screen,configuring,managing and troubleshooting l Design and Implement
l Data
l Solutions
l Technology
MEMBERSHIPS
Member of the Boys & Girls Club Management Association (BEMA) l Youth Leadership
l Values
l Life Goals
Member of the Boys & Girls Club Management Association (BEMA) l Youth Leadership
l Values
l Life Goals
SOFTWARE/SYSTEM SKILLS
Capability to analyze and design user interfaces and databases. Providing all types of computer support. Hardware SIMMs Chips, floppy Drives MS XP,MS Vista DOS l Coding Skills
l Informants
l Creating policies for software
REFERENCES
Dorothy Newble,Career Advisor,April Hobson:Customer Service Management l Mentors
l Assist
Contact this candidate