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Customer Service Management

Cordova, TN
April 23, 2016

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**** **** *****


Tel: 901-***-**** Cell: 901-***-****



Jul 2013


Nov 2015

Quality Life Specialist/Patient Care Assistant

Germantown Plantation

Germantown 38017

Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Provide and assist patient with daily activities of living such as dress, feed if needed,grooming,transfer to and from bed,wheelchair,answer call lights, medication administer, take vitals, temperature and blood pressure, provide quality care and safety at all times, documents any changes in patient condition mentally, socially or physically. l Client-Focused

l Customer Relations

l Communication

Jul 2004


Jun 2013

Resident Care Assistant

Mary, Queen of Angels

Franklin 37207

Responsible for maintaining patient and unit records, order supplies, coordinating patient activities for the unit. Evaluate and assess patient in the facilities.Provide personal care such as feed,bath,dress,grooming,shave assist with walking provide companionship l Patient Placement

l Patient Safety

l Patient Focus

l Through

Aug 2002


Sep 2007


Centennial Pediatrics

Nashville 38016

Making appointments and receiving patients into the Practice premises. Be the first point of contact between the patients and Practice. Provide clerical support for the efficient running of the Practice.

l Customer Service Support

l Organized and detailed-oriented

l Adept to handling multiple demands simultaneously while maintaining composure and sense of humor

l Explained complex insurance

Sep 2000


Nov 2005

Teacher Assistant

Mega Kid

Nashville 37206

Observe and monitor children's play activities. Keep records on individual children, daily observations and information about activities, meals served, and medications administered. Read to children, and teach them simple painting,drawing,handcrafts,songs,toilet habits and instruct children in health.

l Observe

l Instruct

l Oversee

l Mentor

Apr 1998


Jun 2004

Customer Service Representative

Career Development Group

Nashville 37203

Set appointments answer customer questions regarding products and services assist with accounts and customer follow up able to multi task. l Career Development Group Customer Service

l Option Award for Outstanding Performance

l Best Customer Service Specialist Edwards

Apr 1995


Oct 2000

Direct Care Specialist

Center Stone Mental Health

Nashville 37208

Responsible for cooperatively working with the Site Manager and/or other staff in developing, implementing and evaluating individual services and programming. Support and assist in provision of a clean,comfortable,safe and secure living environment. l Skill Development

l Mentor

l Leadership

l Communication

l Planning

Jan 1995


Dec 1997


Front line Source Group

Nashville 37203

Confer with management to identify recruitment needs. Developed effective recruiting plans and strategies. Assess assigned positions to developer job descriptions and job candidate profiles. Review and clarify job specifications, competencies and skills required l Problem analysis and problem solving

l Adaptability

l Negotiation Skills

l Decision-Making

l Team Work


Apr 2006


Apr 2007

University Of Phoenix

Tempe 85281

Health Management Certificate

Discuss the broad range of topics in public health policy and in the healthcare setting. Concepts and issues related to healthcare leadership.

l Managing

l Organized

l Informants

l Healthcare Regulations

Sep 1999


Oct 2001

California Coast University

Santa Ana

AA Associate of Applied Science

(CORM) Customer relationship management compile information from a range of different channels, business relations, management

l Business Relationship

l Analyze

l Resolve

l Improvement

Aug 1997


Dec 1997


Duluth,Georgia 30097

Early Childhood Assessment

Demonstrate understanding of basic observation techniques, ability to complete an evaluate frequency charts and checklists. Differentiate between formal and informal assessment and identify purpose of each in the early childhood environment. Recording and organization of implementing appropriate learning material to different age groups. l Developmental Behavior

l Observation

l Analyze

l Education Strategies

Nov 1996


May 1997

New Horizons Computer Learning Center

Nashville,TN 37216

Microsoft Office Certification

Case studies,Active screen,configuring,managing and troubleshooting l Design and Implement

l Data

l Solutions

l Technology


Member of the Boys & Girls Club Management Association (BEMA) l Youth Leadership

l Values

l Life Goals

Member of the Boys & Girls Club Management Association (BEMA) l Youth Leadership

l Values

l Life Goals


Capability to analyze and design user interfaces and databases. Providing all types of computer support. Hardware SIMMs Chips, floppy Drives MS XP,MS Vista DOS l Coding Skills

l Informants

l Creating policies for software


Dorothy Newble,Career Advisor,April Hobson:Customer Service Management l Mentors

l Assist

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