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Customer Service, file clerk, medical receptionist

Jonesboro, GA
April 25, 2016

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**** ****** ***, *********, **. ***** 240-***-****

Velvette Gray

Qualifications Summary

Over 15 years of customer service, security, and clerical experience. I have experiences in dispatching with companies such as plumbing ad moving. I have strong skills in the receptionist field. Customer Service is my passion.


CSC Event Staffing/Washington, DC 03/2015-current

Event Staff

Greet patrons attending entertainment events.

Clear the facilities after event.

Settle seating disputes or help solve other customer concerns.

Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

CCS Security Horizon House DCHA Lanham, MD 02/2012-01/2013

Security Officer/Concierge

Handled all front desk duties including answering phones, taking messages, and answering questions.

Wrote reports for all daily activities, and any irregular activities.

Investigated alarms, disturbances, and notified police or Fire Department if there was an emergency.

Notify residents when visitors arrive.

Revel Enterprise/Hubbard Place Washington, DC 03/2010-06/2011

Security Officer

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Answer alarms and investigate disturbances.

Circulate among visitors, patrons, or employees to preserve order and protect property.

Velvette Gray 240-***-****

Georgetown University Washington, DC 12/2007-09/2008

Medical Receptionist

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule and reschedule appointments and walk-ins and maintain and update appointment calendars.

Hear and resolve complaints from customers or the public.

Using IDC and EMR Centricity program to schedule appointments.

Take new and refilled orders from pharmacies for prescriptions

Washington Adventist Hospital Takoma Park, MD 05/2007-11/2007

Medical Records Clerk

Pulled 200 charts daily in medical records department for auditors.

Filed all patient documents using Medi-Soft and Medical Management Programs. John Hopkins Community Physicians Center Laurel, MD 06/2006-03/2007

Medical Receptionist

Schedule appointments for patients daily.

Verified insurance and maintaining medical records and correspondence files.

Greet visitors and find purpose of appointments and direct them to appropriate staff.

Compile and record medicals charts and reports by filing on EMR Centricity Program.


VMT Educational Center Washington, DC 2013 Home Health Aid Certificate

Hampton University Hampton, VA 1982

Oxon Hill Senior High School Oxon Hill, MD 1981 High School Diploma

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