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Customer Service Human Resources

San Antonio, TX
14.00 per hour
April 25, 2016

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Djuna Danielle Shannon

**** ***** *** ****, *** Antonio, Texas 78223

***/ ***-**** (cell)


Experienced HR professional with over 12 years of experience in Benefits, Payroll, Recruiting, Associates Relations, Training and Worker’s Compensation. Knowledgeable of all federal and state laws regarding FMLA, FLSA, ERISA, COBRA and HIPAA. Experience leading community service efforts including Junior Achievement Bowl-a-thon, Habitat for Humanity, CMN, department fundraisers, etc. Prepared Human Resources team for successful QA and HR Buddy Audits. Implemented the MAC Team and organized several well-received Associate Rallies. Assisted in coordination and facilitated training classes, including “Enjoy Your Stay” New Hire Orientation and “Certified New Hire Training” Train the Trainer. Software Proficiency: PeopleSoft 8.9, Workday, Labor Management System (LMS), MARRPAY, Kronos, Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Power Point, Lotus Notes, TINA, Seibel. Strong verbal and written communication.


Bachelor of Human Resources Dec 2016

Western International University


Payroll Administrator, USAA, San Antonio, Texas Febuary 2016 – Present

Worked as a contractor working on switching payroll interface from PeopleSoft to Workday

Customer Service Representative, AON Hewitt, The Woodlands, Texas June 2015 TO December 2015

Served as a customer service representative that worked with KOCH Industries and Georgia Pacific 401K and Pension plans.

Assisted employees with handling their 401 K and pension questions

Also worked on transmitting withdrawals from these plans according to state and federal laws

Pricing Specialist, JCPENNEY, San Antonio, Texas April 2013 TO June 2015

Priced all merchandise within the store

Set up sales merchandising

Prepared and markdown all clearance items

Benefits Specialist, ACCENTURE, San Antonio, Texas January 2007 TO October 2008

Served as lead Benefits Analyst for Sandvik, Inc., assisting 4,000 + employees with benefits enrollment and processing

Oversaw FLEX plan open enrollment and maintained all benefit records for Sandvik, Inc.

Liaison for Sandvik with T. Rowe Price to assist with management of 401K for Sandvik employees and coordinating benefits enrollment with benefit provider to ensure employees were able to fully get best use of their health care plans

Contributed expert skills and knowledge toward the development of the OE Process for the Absence Management Service Line

Assisted Leaves of Absence service line with the development of Job Aides for Unilever

Supported the HRT Unilever service line with the coordination of document placement within Sharepoint

Aided the Sandvik benefits team with benefits administration and weekly/monthly audits

Assisted with Unilever service rehearsal calls to help assess knowledge levels of customer service representatives within the call centers

Benefits Specialist, HEB Grocery Company San Antonio, Texas July 2006 to January 2007

Provided Benefit Resource support to the 58,000 + Partners

Communicated associate benefit updates and coordinated Annual Enrollment for Benefits for 50,000+

Assisted 50,000+ Partners with benefit issues and administering Leaves of Absence

Supported 500+ Administrative Assistants with PeopleSoft transaction issues dealing with pay and job records

San Antonio Marriott Rivercenter/Riverwalk April 1997 to July 2006

Human Resources Generalist (Riverwalk) April 2002 to July 2006

Provided Human Resources support to the 1300+ associates at Marriott Riverwalk

Assisted the Director of Human Resources and the HR Managers on all functions within the HR Department

Communicated associate benefit updates and coordinating Annual Enrollment for Benefits

Assisted associates with benefit issues and administering Leaves of Absence

Maintained files for 2000+ employees

Managed day to day operations of front office

Provided guidance to 2000 associates regarding policies, departmental issues, communication with their managers and fellow associates, etc.

Coordinated, wrote and distributed the “Spirit to Serve Daily Packet”

Processed Office supplies and oversaw all other invoices such as VIA bus Passes and Central Parking invoices for the Human Resources department

Prepared materials and facilitated New Hire Orientation on a weekly basis

Administered Associate Opinion Survey for 1000+Riverwalk associates; attended department feedback


Served as liaison 2000+ associates with a work-related injury, the on-property occupational health specialists, and Marriott Claims Services.

Synchronized associate events, i.e. Anniversary Celebrations, Holiday Celebrations, Summer Picnics, etc.

Coordinated and oversaw publication of “The Spirit” quarterly hotel newsletter and “Diversity – A New Wealth of Knowledge” monthly newsletter and daily information facts.

Human Resources Payroll Administrator November 1999 to April 2002

Entered payroll adjustments, audited reports, transmitted payroll and distributed paychecks for 1300 associates at both hotels both weekly and bi-weekly payroll Interfaces

Updated 2000+ associates’ job data and personal information in PeopleSoft

Sent out performance review reminders and input wage increases

Maintained payroll records and personnel files in accordance to legally required retention standards

Human Resources Recruiter October 1997 to November 1999

Posted open job positions and communicated the openings, both internally and externally

Screened 600+ candidates for hotel employment based on job-related criteria

Processed (print, log, distribute, and file) resumes from network

Entered all candidates for employment into the applicant tracking software

Scheduled interview appointments for 600+ screened candidates to meet with220+ hiring managers

Screened 1000+ resumes for position consideration, interviewing and making job offers

Coordinated Job postings with appropriate departments, updated, posted and sent out open job postings on a weekly basis

Completed reference checks of all pending new hires, completed I-9 documentation and WOTC verification

Attended job fairs at local colleges and the Texas Workforce Commission

• Knowledgeable of all federal and state laws, ADA, EE0, and Affirmative Action.

Facilitated weekly New Hire Orientations.

Note: Gaps in my work history stem from my caring for my son who had leukemia and he has since passed away from it.

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