Djuna Danielle Shannon
**** ***** *** ****, *** Antonio, Texas 78223
***/ ***-**** (cell)
Experienced HR professional with over 12 years of experience in Benefits, Payroll, Recruiting, Associates Relations, Training and Worker’s Compensation. Knowledgeable of all federal and state laws regarding FMLA, FLSA, ERISA, COBRA and HIPAA. Experience leading community service efforts including Junior Achievement Bowl-a-thon, Habitat for Humanity, CMN, department fundraisers, etc. Prepared Human Resources team for successful QA and HR Buddy Audits. Implemented the MAC Team and organized several well-received Associate Rallies. Assisted in coordination and facilitated training classes, including “Enjoy Your Stay” New Hire Orientation and “Certified New Hire Training” Train the Trainer. Software Proficiency: PeopleSoft 8.9, Workday, Labor Management System (LMS), MARRPAY, Kronos, Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Power Point, Lotus Notes, TINA, Seibel. Strong verbal and written communication.
Bachelor of Human Resources Dec 2016
Western International University
Payroll Administrator, USAA, San Antonio, Texas Febuary 2016 – Present
Worked as a contractor working on switching payroll interface from PeopleSoft to Workday
Customer Service Representative, AON Hewitt, The Woodlands, Texas June 2015 TO December 2015
Served as a customer service representative that worked with KOCH Industries and Georgia Pacific 401K and Pension plans.
Assisted employees with handling their 401 K and pension questions
Also worked on transmitting withdrawals from these plans according to state and federal laws
Pricing Specialist, JCPENNEY, San Antonio, Texas April 2013 TO June 2015
Priced all merchandise within the store
Set up sales merchandising
Prepared and markdown all clearance items
Benefits Specialist, ACCENTURE, San Antonio, Texas January 2007 TO October 2008
Served as lead Benefits Analyst for Sandvik, Inc., assisting 4,000 + employees with benefits enrollment and processing
Oversaw FLEX plan open enrollment and maintained all benefit records for Sandvik, Inc.
Liaison for Sandvik with T. Rowe Price to assist with management of 401K for Sandvik employees and coordinating benefits enrollment with benefit provider to ensure employees were able to fully get best use of their health care plans
Contributed expert skills and knowledge toward the development of the OE Process for the Absence Management Service Line
Assisted Leaves of Absence service line with the development of Job Aides for Unilever
Supported the HRT Unilever service line with the coordination of document placement within Sharepoint
Aided the Sandvik benefits team with benefits administration and weekly/monthly audits
Assisted with Unilever service rehearsal calls to help assess knowledge levels of customer service representatives within the call centers
Benefits Specialist, HEB Grocery Company San Antonio, Texas July 2006 to January 2007
Provided Benefit Resource support to the 58,000 + Partners
Communicated associate benefit updates and coordinated Annual Enrollment for Benefits for 50,000+
Assisted 50,000+ Partners with benefit issues and administering Leaves of Absence
Supported 500+ Administrative Assistants with PeopleSoft transaction issues dealing with pay and job records
San Antonio Marriott Rivercenter/Riverwalk April 1997 to July 2006
Human Resources Generalist (Riverwalk) April 2002 to July 2006
Provided Human Resources support to the 1300+ associates at Marriott Riverwalk
Assisted the Director of Human Resources and the HR Managers on all functions within the HR Department
Communicated associate benefit updates and coordinating Annual Enrollment for Benefits
Assisted associates with benefit issues and administering Leaves of Absence
Maintained files for 2000+ employees
Managed day to day operations of front office
Provided guidance to 2000 associates regarding policies, departmental issues, communication with their managers and fellow associates, etc.
Coordinated, wrote and distributed the “Spirit to Serve Daily Packet”
Processed Office supplies and oversaw all other invoices such as VIA bus Passes and Central Parking invoices for the Human Resources department
Prepared materials and facilitated New Hire Orientation on a weekly basis
Administered Associate Opinion Survey for 1000+Riverwalk associates; attended department feedback
Served as liaison 2000+ associates with a work-related injury, the on-property occupational health specialists, and Marriott Claims Services.
Synchronized associate events, i.e. Anniversary Celebrations, Holiday Celebrations, Summer Picnics, etc.
Coordinated and oversaw publication of “The Spirit” quarterly hotel newsletter and “Diversity – A New Wealth of Knowledge” monthly newsletter and daily information facts.
Human Resources Payroll Administrator November 1999 to April 2002
Entered payroll adjustments, audited reports, transmitted payroll and distributed paychecks for 1300 associates at both hotels both weekly and bi-weekly payroll Interfaces
Updated 2000+ associates’ job data and personal information in PeopleSoft
Sent out performance review reminders and input wage increases
Maintained payroll records and personnel files in accordance to legally required retention standards
Human Resources Recruiter October 1997 to November 1999
Posted open job positions and communicated the openings, both internally and externally
Screened 600+ candidates for hotel employment based on job-related criteria
Processed (print, log, distribute, and file) resumes from network
Entered all candidates for employment into the applicant tracking software
Scheduled interview appointments for 600+ screened candidates to meet with220+ hiring managers
Screened 1000+ resumes for position consideration, interviewing and making job offers
Coordinated Job postings with appropriate departments, updated, posted and sent out open job postings on a weekly basis
Completed reference checks of all pending new hires, completed I-9 documentation and WOTC verification
Attended job fairs at local colleges and the Texas Workforce Commission
• Knowledgeable of all federal and state laws, ADA, EE0, and Affirmative Action.
Facilitated weekly New Hire Orientations.
Note: Gaps in my work history stem from my caring for my son who had leukemia and he has since passed away from it.