CHE’ COUNTS
GRAND PRAIRIE,TX Tel: 214-***-**** Email: acuh33@r.postjobfree.com
SR RELATIONSHIP MANAGER
Motivating Leadership Operational Management Accounts Payable/Accounts Receivables
PROFILE: Respected, motivating and natural visionary leader with over 20 years of diverse experience in all phases of banking relationships and a disciple of Lean Banking Techniques. Repeatedly proven success and recognized strength identifying and implementing improvement strategies that build relationships, retain customers and increase profits across multiple industries. A practitioner of business focused solutions that are communicated passionately with an enhanced ability to construct and present business concepts and plans in a clear and persuasive manner. Able to negotiate complex business issues, with the highest level of integrity, fairness, and honesty when dealing with a range of sensitive issues.
CORE BUSINESS COMPETENICES INCLUDE:
Change Management Lean Cost Control Systems
Total Quality Management Business Development
Written, Presentation and Oral Communication Skills Underwriting Proposals
Managing Credit Quality Sound Risk Management Protocols
AP/AR Processes & Management Organizational Development
Developing, managing, and growing a sound and profitable loan portfolio Retail/Consumer Banking
professional experience
North Texas Media Group 2/2014-10/2015
Operations Manager Duncanville, TX
Managed the services offered to every customer
Managed processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution.
Demonstrated ability to work independently, self-starter and highly motivated to work in a fast paced and changing environment
Monitor and review performance against the SLA / OLA service and updated them as needed
Demonstrated skills in critical thinking, time management, and leadership for all clients
Analyzed financial consequences of processing methods and provided feedback to clients to cost reduction
Excellent communication, reporting, and presentation skills for all trainings and team members
Identify functional gaps and design solutions that create efficiencies and improve controls.
Support the continuous improvement, cost reduction and performance of the services
100% Customer Service through measurement of KPIs and customers satisfaction surveys
First Data/Chase Paymentech 10/1997-11/2013
Sr Relationship Manager Dallas, TX
1/2010-11/2013
Managed a portfolio of 25-30 clients who processed over $130 Million in sales annually
Resolved product/policy issues and shared benefits of new technology solutions
Negotiated contracts, conducted client training, and provided SLAs and OLAs
Manages processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution.
Strategic alignment of services with business and IT strategy
Support the continuous improvement, cost reduction and performance of the services
Establishes and updates the Service Catalog entries as needed
We did reports from our Service Now tickets every month to help the clients efficiently
Guaranteed positive customer experiences and resolved all customer complaints
Performed as a project team member and achieved 100% on all major projects
Excellent communication, reporting, and presentation skills for clients
Demonstrated ability to work independently, self-starter and highly motivated to work in a fast paced and changing environment
Research and resolve all Account Payable errors or problems affecting production and quality
Partnering with various business units to maximize revenues, minimize expense, and maintain high level of customer satisfaction as measured by overall portfolio profitability and customer retention
Monitored and analyzed financial consequences of processing methods, and worked with clients to minimize their costs in this area which increase their portfolio to 95%
Control credit risk and identify business risks associated with Client base
100% Customer Service through measurement of KPIs and customers satisfaction surveys
First Data/Chase Paymentech 10/1997-11/2013
Manager Dallas, TX
8/2003-12/2009
Mentored, coached, and trained team members for their day-to-day operations
Managed processes and resources delivering the service, responsible for overseeing the service delivery team, ensuring the coordination of this team in overall planning activities, service delivery and issue resolution.
Contributes and collaborates with GIS service lines and organizations, in order to maximize business value creation of products and services delivered.
Demonstrated ability to work independently, self-starter and highly motivated to work in a fast paced and changing environment
Performed monthly Performance Improvement Management monitoring evaluations on all team members which caused improve quality and knowledge to go up to 95%
Monitor and review performance against the SLA / OLA service and updated them as needed
Demonstrated skills in critical thinking, time management, and leadership for all clients
Analyzed financial consequences of processing methods and provided feedback to clients to cost reduction
Excellent communication, reporting, and presentation skills for all trainings and team members
Identify functional gaps and design solutions that create efficiencies and improve controls.
Managed the needs/requirements of high revenue accounts through extensive follow-up procedures and polices
Support the continuous improvement, cost reduction and performance of the services
100% Customer Service through measurement of KPIs and customers satisfaction surveys
First Data/Chase Paymentech 10/1997-11/2013
Accounting Dallas, TX
10/1997-8/2003
Managed accounts payable, accounts receivable, and payroll departments
Works closely with the General Ledger group to assist in clearing up bank reconciling items in a timely fashion
Reported on variances in quarterly costing reports
Creates monthly client invoices and analyze/reconcile inventory balances monthly
Prepared annual company accounts and reports
Monitored and recorded company expenses
Streamlines and standardizes the billing and collections processes in order to minimize aging AP/AR
Ensured compliance with accounting deadlines
Directed work flow, supervised and trained new accounting staff
education and professional development
Bachelors of Business Administration, Our Lady of the Lake University
CERTIFICATIONS AND ASSOCIATIONS
Zenger Miller Management Certification
Employee of the Month Award
Total Quality Management Training
Performance Improvement Management Training
TECHNICAL SKILLS
Microsoft Office Word, Microsoft Access, Microsoft PowerPoint, Microsoft Excel Skills (including pivot tables, graphs, and database manipulation), Microsoft Windows XP and Microsoft Office XP Professional, Accounts Payable, Account Receivables, PeopleSoft, Outlook, Service Now/Service Managemene, SLA's, OLA's, KPI, MSA, AMA, POS, RSA, Salesforce.com, CRMs, SharePoint, Written, Presentation and Oral Communication Skills