Chris Revelle – Technical Writer

***** ** ***** *****, ******, WA, 98019 acuh1t@r.postjobfree.com 425 -788-6177

Skills Summary

I am a self-directed, results-oriented technical writer with over 25 years of experience writing a wide range of documentation including procedural documentation, help files, product guides, and business processes.

Documentation Types

Business communications, compliance documents, installation guides, instructional design, marketing, online help, operator procedures, policy guides, process guides, project communications, quick reference guides, service manuals, standards, system documentation, technical briefs, training, user guides, Web sites, white papers

Authoring Tools

Access, Acrobat, CAD, CMS, CorelDraw, Dreamweaver, Excel, FrameMaker, FrontPage, HomeSite, HTML Help, Illustrator, PageMaker, Paint Shop Pro, Photoshop, PowerPoint, Project, RoboHelp, SharePoint, SnagIt, Ventura, Versal, Visio, Word, WordPerfect, XMetal

Operating Environments

Windows (8, 7, Vista, XP, all prior versions), Windows Server (2012, 2008, 2003, 2000)

Methodologies

Agile, Information Mapping, Instructional Design (ADDIE model)

Industry Groups

Aerospace, Aquaculture, Information Technology, Mechanical Contracting, Military, Telecommunications, Travel, Wood Products

Education/Training

BS – Marine Biology, Florida Institute of Technology

Experience

Microsoft - Redmond, Washington

May 2013 to May 2015 – Contract Technical Writer/Program Manager

Authoring Tools: Word, SharePoint, SnagIt, Visio, PowerPoint, Excel

Created Best Practices for Securing Public Key Infrastructure (PKI) white paper and a variety of other security-based documentation

Provided program management for the Extranet connectivity activities on the ISRM-ACE team. This was accomplished by ensuring that all Requests for Change (RFCs) are functionally correct and complete at the time of submission and the associated servers are compliant with hardening requirements and relevant security policies.

Microsoft - Redmond, Washington

October 2012 to January 2013 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, Visio, PowerPoint, Excel

Created a white paper designed to assist organizations in enhancing their Active Directory infrastructure security. Duties included working with security SMEs to develop a comprehensive guide for the securing of Active Directory.

Expedia - Bellevue, Washington

June 2012 to September 2012 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, Visio, PowerPoint

Created and updated the company-wide security policies and procedures. Duties included interviewing stakeholders and security SMEs to develop a coherent and robust security policy.

Microsoft - Redmond, Washington

February 2012 to April 2012 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, Visio, PowerPoint, Project

Developed customer-facing documentation for the deployment of enterprise-wide security updates. Duties included interviewing security SMEs and incorporating their input into a document set to accompany the security update.

Microsoft - Redmond, Washington

July 2011 to September 2011 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, Visio

Developed white papers, PowerPoint presentations, and marketing material for Windows Server 2012. Duties included working with SMEs to develop complete, accurate, and crisp marketing and position documentation.

WSB Mechanical Contractor - Duvall, Washington

September 2010 to June 2011 – Contract Technical Writer

Authoring Tools: Word, FrontPage, SnagIt, Visio, DreamWeaver, Paint Shop Pro, Photoshop

Developed step-by-step computer-based training modules for HVAC technicians

Developed a commercial Web site for the enterprise

Microsoft - Redmond, Washington

June 2010 to August 2010 – Contract Instructional Designer

Authoring Tools: Word, SharePoint, SnagIt, PowerPoint, Visio

Developed Web-based modules for instructor-led administrator training on a Microsoft customer support tool. Duties included working with SMEs to define and develop training methods and content.

Microsoft - Redmond, Washington

April 2009 to February 2010 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, CMS

Created end-user responses to crashes and events in Windows operating systems that provide information to troubleshoot, fix, or avoid software and hardware errors

Microsoft - Redmond, Washington

March 2008 to October 2008 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, Visio

Created documentation to guide new Microsoft developers in creating the next generation of the Windows operating system

Created wiki that allowed the development community to share ideas about development tools

Microsoft - Redmond, Washington

July 2006 to March 2008 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, Versal, Visio, PowerPoint

Wrote security bulletins and advisories for the Microsoft Security Response Team (MSRC) that provide security update guidance and information to Microsoft customers worldwide. Duties included creating new bulletins and advisories and working with SMEs to ensure proper and complete content before final release to the public.

Microsoft - Redmond, Washington

February 2005 to June 2006 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, Visio, HTML Help, PowerPoint

Produced Help documentation and troubleshooting and deployment guides for the MSCOM Operations Workbench tool

Produced training manuals for the MSCOM Help Group

Microsoft - Redmond, Washington

October 2003 to October 2004 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, PowerPoint, Visio, Acrobat, XMetal

Wrote the Security Policy and Security Program documents (based on ISO 17799) for the Trustworthy Computing Group. These documents provide direction and support for the implementation of information security at Microsoft.

Documented a tool that assesses security knowledge of Microsoft employees

Microsoft - Redmond, Washington

March 2003 to July 2003 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, PowerPoint

Wrote the Installation Guide for the Microsoft Accelerator for Six Sigma. Duties included interviewing SMEs to develop an installation guide that targets partners and IT Implementers who will adapt and deploy the accelerator in enterprise environments.

Microsoft - Redmond, Washington

August 2002 to March 2003 – Contract Programmer Writer/Editor

Authoring Tools: Word, SharePoint, SnagIt, HomeSite

Created and updated documentation and conducted testing for both GUI and command line tools in the Windows Server 2003 Deployment Kit. Duties included developing clear tools documentation from developer input and testing the tools for functionality.

Edited other writer’s output to ensure uniformity and accuracy of the group’s documentation

Kovatis Corporation - Auburn, Washington

May 2001 to September 2001 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, PageMaker, Visio, PowerPoint, CorelDraw

Wrote marketing material, white papers, and technical briefs for an emerging network architecture (InfiniBand). Duties included gathering technical information from multiple sources and producing text for audiences of differing technical expertise.

Edited a wide variety of technical papers generated by developers and subject matter experts

Microsoft Corporation - Redmond, Washington

December 2000 to April 2001 – Contract Instructional Designer/Editor

Authoring Tools: Word, SharePoint, SnagIt, PowerPoint, Visio

Wrote training courseware and testing modules for Microsoft product representatives. Duties included designing product-specific training modules and their associated tests in order to train help desk personnel.

Edited existing training courseware to reflect product updates

Boeing Flight Safety - Renton, Washington

July 2000 to October 2000 – Contract Instructional Designer

Authoring Tools: Word, SharePoint, SnagIt, FrameMaker, Visio

Developed training modules for online instruction of pilots and airline personnel. Duties included developing new flight safety training modules and updating existing training modules for Boeing commercial airplanes.

Microsoft Corporation - Redmond, Washington

January 2000 to July 2000 – Contract Programmer Writer/Editor

Authoring Tools: Word, SharePoint, SnagIt, HomeSite, PowerPoint, Visio

Created and updated documentation for both GUI and command line tools in the Windows 2000 Resource Kit. Duties included working with tool developers to clarify tool features. Also edited other writer’s output to ensure uniformity and accuracy of the group’s documentation.

Microsoft Corporation - Redmond, Washington

November 1998 to January 2000 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, Visio, PowerPoint, Access

Wrote and updated error messages for Windows 2000. Duties included developing clear and accurate error messages from developer input.

Weyerhaeuser - Federal Way, Washington

March 1998 to August 1998 – Contract Technical Writer

Authoring Tools: Word, SharePoint, SnagIt, RoboHelp

Developed online help for the Odyssey Project, a wood products sales and inventory system. Duties included interviewing analysts and programmers to develop a robust online help system.

Being Defense and Space - Kent, Washington

November 1996 to December 1997 – Contract Technical Writer/Editor

Authoring Tools: Word, SnagIt, PowerPoint, Visio

Produced detailed web-based histories of Boeing aerospace programs to support the Boeing Defense and Space Group's proposal efforts. Also responsible for training new writers, developing templates, and editing all other writer’s output.

Weyerhaeuser - Federal Way, Washington

January 1996 to November 1996 – Contract Technical Writer

Authoring Tools: Word, SnagIt, PageMaker

Produced technical and user manuals for the Electronic Data Interchange (EDI) project. Duties included coordinating engineering input from multiple sources and producing high quality documentation in an abbreviated time frame.

U.S. West - New Vector – Bellevue, Washington

January 1995 to September 1995 – Contract Technical Writer

Authoring Tools: Word, Illustrator, Visio

Created telecommunications training manuals, white papers, and marketing materials for the cellular phone division of U.S. West.

Weyerhaeuser - Enumclaw, Washington

March 1994 to December 1994 – Contract Technical Writer

Authoring Tools: Word

Produced an operations, maintenance, and training manual that documented all hardware and software systems in the Enumclaw Weyerhaeuser facility.

Boeing Marine Services - Renton, Washington

February 1991 to February 1993 – Contract Technical Writer

Authoring Tools: Ventura

Updated technical manuals for the U.S. Navy hydrofoil fleet. This consisted of updating the style and format of the Navy manuals as well as the incorporation of ships alterations information using the appropriate Mil-Specs.

Edited the writer’s output and established templates to ensure uniformity

CDI Marine Company - Bremerton, Washington

January 1990 to February 1991 – Contract Lead Technical Writer

Authoring Tools: CAD

Led a team that created training manuals and updated technical manuals to reflect changes to U.S. Naval surface vessels and submarines. Duties included both writing content and editing all other writer’s content. Additional duties included generating CAD diagrams that indicated updates to the U.S. Navy ships.

Aquamarine Enterprises - Puget Sound, Washington

June 1986 to January 1990 – Program Manager

Managed and was chief science officer for a network of aquaculture projects in Puget Sound. Duties included research and planning, husbandry, marketing, and day-to-day management of multi-million dollar aquaculture facilities.

Was liaison with local, state, and federal regulatory agencies

Vitro Laboratories - Silverdale, Washington

June 1983 to May 1986 – Contract Technical Writer

Developed and updated training and technical manuals (software and hardware) for the Trident Submarine Base at Bangor and the Torpedo Facility at Keyport.

Served as the group editor to ensure adherence to military specifications

Rosenblatt & Sons - Bremerton, Washington

February 1981 to June 1983 – Lead Technical Writer

Led a team that developed, updated, and edited technical and training manuals and parts catalogs for the U.S. Navy Surface Fleet. Duties included coordinating writing, editing, and publishing efforts and driving a successful product delivery.

Edited the writer’s output and developed writing and editing standards

Rockwell International - Kennedy Space Center, Florida

February 1976 to January 1981 – Lead Technical Writer/Editor

Led a team that developed operations, maintenance, and test procedures for the space shuttle program at Kennedy Space Center. Duties included coordinating input from engineering, quality assurance, and safety personnel to produce procedures to build, test, maintain, and refit the space shuttle.

Developed training material for the team and edited the team’s documentation to ensure adherence to strict specifications

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