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Customer Service Management

Location:
Dallas, TX
Posted:
April 25, 2016

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Resume:

Toni Thomas

**** ******** ****** ● Dallas, Texas 75243 ● 214-***-**** ● acuh19@r.postjobfree.com

Custom Section

Class A Commercial Driving License

Skills

•Monitoring

•Reading Comprehension

•Speaking

•Writing

•Science

•Mathematics

•Management of Material Resources

•Management of Personnel Resources

•Time Management

•Judgment and Decision Making

•Operation Monitoring

•Quality Control Analysis

•Cargo handling

• Safety minded

• Airbrake certification

• Great attitude

• Clean DMV record

• Defensive driving

• Efficient and cost- conscious

• Update work log daily and track all deliveries

• Follow company procedures, safety regulations, and traffic laws

• Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or other two way radios.

• Secured cargo against inclement weather, pilferage, and damage

• Completed routine maintenance on vehicles, such as cleaning

• Presented bills and receipts and collect payments for goods delivered and loaded

Work Experience

Customer Care Representative

March 2013 - November 2013

HILTON RESERVATION

Carrollton,texas

Provided Customers with Member information via inbound calls Carrollton, TX

• Administered support for company website,Upselling

• Introduce our customers to products and services available through our partner companies

• Interact with multiple online systems to identify hotel availability and room options

• Provide world class customer service

Team Lead

February 2006 - May 2007

AEGIS COMMUNICATION

Irving,Texas

• Lead and Managed team of 12 Customer Service Specialist

• Provided productive and positive resolutions for escalated customer issues and concerns

• Monitored team statics and metrics

• Provided training for new team members

• Coached team in customer service best practices and time management

• Managed employee scheduling: (time entry and attendance)

Yard Dog

February 2014 - May 2015

PRYOR TRUCKING AND AUTO

Desoto,Texas

Moving various trucks,such as reefer,box,and flatbed trucks to the bay area.

End Dump February 2015 - August 2015

Weir Brothers

Hauling Aggregate

Sand

Asphalt

Rock

Correct Tonnage

End Dump and Belly Dump August 2015-February 2016

Osburn Trucking

Hauling various materials to various companies

1 Inch Rock

Concrete Sand

Asphalt

Pre-trip

Post Trip

Tarping

Education

High School

May 1996

MCCALL SENIOR HIGH

Tallulah,La

Certificate - ClassA CDL

May 2015

VISION TRUCK DRIVING SCHOOL

Dallas,Texas

Accomplishments & Awards

Volunteer Work

Union Gospel Mission Church



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