Toni Thomas
**** ******** ****** ● Dallas, Texas 75243 ● 214-***-**** ● acuh19@r.postjobfree.com
Custom Section
Class A Commercial Driving License
Skills
•Monitoring
•Reading Comprehension
•Speaking
•Writing
•Science
•Mathematics
•Management of Material Resources
•Management of Personnel Resources
•Time Management
•Judgment and Decision Making
•Operation Monitoring
•Quality Control Analysis
•Cargo handling
• Safety minded
• Airbrake certification
• Great attitude
• Clean DMV record
• Defensive driving
• Efficient and cost- conscious
• Update work log daily and track all deliveries
• Follow company procedures, safety regulations, and traffic laws
• Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or other two way radios.
• Secured cargo against inclement weather, pilferage, and damage
• Completed routine maintenance on vehicles, such as cleaning
• Presented bills and receipts and collect payments for goods delivered and loaded
Work Experience
Customer Care Representative
March 2013 - November 2013
HILTON RESERVATION
Carrollton,texas
Provided Customers with Member information via inbound calls Carrollton, TX
• Administered support for company website,Upselling
• Introduce our customers to products and services available through our partner companies
• Interact with multiple online systems to identify hotel availability and room options
• Provide world class customer service
Team Lead
February 2006 - May 2007
AEGIS COMMUNICATION
Irving,Texas
• Lead and Managed team of 12 Customer Service Specialist
• Provided productive and positive resolutions for escalated customer issues and concerns
• Monitored team statics and metrics
• Provided training for new team members
• Coached team in customer service best practices and time management
• Managed employee scheduling: (time entry and attendance)
Yard Dog
February 2014 - May 2015
PRYOR TRUCKING AND AUTO
Desoto,Texas
Moving various trucks,such as reefer,box,and flatbed trucks to the bay area.
End Dump February 2015 - August 2015
Weir Brothers
Hauling Aggregate
Sand
Asphalt
Rock
Correct Tonnage
End Dump and Belly Dump August 2015-February 2016
Osburn Trucking
Hauling various materials to various companies
1 Inch Rock
Concrete Sand
Asphalt
Pre-trip
Post Trip
Tarping
Education
High School
May 1996
MCCALL SENIOR HIGH
Tallulah,La
Certificate - ClassA CDL
May 2015
VISION TRUCK DRIVING SCHOOL
Dallas,Texas
Accomplishments & Awards
Volunteer Work
Union Gospel Mission Church