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Administrative Assistant

Joliet, IL
April 25, 2016

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**** *******, ******, ** 630-***-****

Janice Swindler

Summary of Qualifications

Dedicated, disciplined and meticulous leader with over 15 years of management experience in diverse office environments. Highly motivated with a great ability to multitask efficiently and work under pressure. Excellent interpersonal skills with the ability to organize office tasks in an efficient manner. Strong aptitude of building rapport with office staff and customers in order to maintain a positive work atmosphere.



Ironwood Payments

Naperville, IL

Office Manager/Human Resources

§Administered various human resource plans and procedures for company personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintained employee handbook

§Processed payroll and production tracking for all inside sales representatives

§Managed relationships with vendors, service providers, ensuring that all items are invoiced and paid on time

§Coached, mentored and disciplined office staff when necessary

§Processed production and attendance reports


Family In Faith Christian Church/ABBA Christian Childcare Glendale Heights, IL

Office Manager

§Oversee day to day operations of administrative office of Lutheran church, including acting as primary liaison with

outside vendors, maintain all church files, produce all necessary church correspondence and written materials

§Maintain all donor databases, and produce all reports necessary for donor activity

§Maintain billing system for childcare tuition receipts, including producing all state billing and state receivables


The Harbour, Inc.

Park Ridge, IL

Office Manager

§Oversee day to day operations of administrative office of non-profit organization, including acting as primary liaison with outside vendors, performing basic network administration, maintaining all documentation of policies and procedures for agency, including all necessary board documentation

§Monitor all personnel files to ensure compliance with state licensing standards, monitor employee benefits, including additions, cancellations and timely offering of COBRA benefits

§Maintain all aspect of donor activity, including maintenance of donor database, all donor correspondence, production of donor reports, and assistance with the submittals of government grants and reports

10/04-02/07 Environmental Technical Institute Itasca, IL

Executive Assistant to Director of Admissions

§Serve as administrative liaison with students, faculty, staff, parents, alumni, vendor and/or other key department constituency: explain policies/procedures; answer various questions; coordinate services; handle special requests or problems

§Coordinate, initiate, prepare, process, and/or monitor various financial/administrative/operations forms, records, reports, schedules, and other documents, ensuring timely and accurate completion of documents by other department/College personnel and/or outside individuals/organization

07/01-07/03 Bigston Corporation, USA Elk Grove Village, IL

Manager of Customer Service

§In a three month time frame, designed and implemented a new, full-service digital camera repair Department

§Within a six month time frame increased capacity of units processed by 100% while decreasing turn-around time by 75%

§Empowered employees to resolve customer concerns in an expeditious manner to keep customer satisfaction high

Education College of DuPage, Glen Ellyn. IL

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