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Customer Service Air Force

Tulsa, OK
April 25, 2016

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DALE S. HARTLEY Contact Information:

** *. *** **** **. Cell: 425-***-****

Tulsa OK. 74128 E-Mail:


Second career opportunity. I am a 20 year veteran which faithfully served in the Armed Forces and I am committed to making a career life change and would like to become a valuable asset to a company I can grow with and be of service to for the long haul.


I offer 29 years of excellent customer service skills, the last 9 of those years in direct customer service. I am computer efficient in Standard Microsoft suite: Word, Excel, Power Point. I have excellent interpersonal and organizational skills, and great oral and written communication skills. I am a service-oriented, hard working, dependable, reliable, team player.


Retired Veteran: United States Air Force-20 years in Aircraft Maintenance. Led tours of Boeing's Everett factory for 3 months. Reorganized the shop, the stock, and the procedures of a large landscaping firm while maintaining their fleet of vehicles and small equipment. I have instructed at the Boeing Company since November 2009.


Customer Service Skills: Proficient in customer relations, public speaking, inventory, stocking, and delivering of merchandise. Efficient scheduler, planner. Detail oriented, able to multi-task.

Aerospace Instructor. Qualified and experienced in various mechanical skills courses.


11/2009-present Intrepid Learning/Xerox Seattle, WA Lead instructor

11/2008-9/2009 E K Coaches Mukilteo, WA Parts Manager

6/2008 – 9/2008 Boeing/Volt Technical Ser. Everett, WA Tour Guide

9/2007 – 6/2008 Pepsi Bottling Group Everett, WA Merchandiser

8/2002 – 9/2007 Home Depot Everett, WA Deliveries

8/2000 – 9/2001 Goodrich Aerospace Everett, WA Aircraft Mechanic

7/1978 – 7/1998 United States Air Force Worldwide Aircraft Mechanic


1989 Air Force Leadership School: Certificate of Competency: Leadership Training: Leadership management, public speaking, human relations

Certificate of Competency in various Human Relations classes during Air Force career

1978 Parker Ranch High School, Kamuela, HI: High School Diploma

Professional instructor course

*References Available upon request

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