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Cust. service, medical billing and coding, nursing assistant, security

Glendale, AZ
April 22, 2016

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**** * ****** ***, ********, AZ, *****- 504-***-****

Brandi M. Broussard


Currently, I am taking courses at Arizona College for medical assisting in which we are learning in depth about healthcare coding and billing. Prior to enrolling in school I worked as a security officer with TSA, which is a division of Homeland Security. I have more than 5 years of experience working as a security officer and in the customer service industry. I am seeking a career in a professional environment that will allow me to learn and grow within the company.


July 2009 - present

Transportation Security Administration - TSA

Kenner, La

Transportation Security Officer

Protect the travelling public by preventing any deadly or dangerous objects from being transported onto an aircraft

Assists in conducting screening of passengers, baggage, and cargo

Assists in monitoring the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers

Maintains close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties

Participates in information briefings concerning security-sensitive or classified information

Dec. 2008 - Aug. 2009

Capital One LLC.

New Orleans, La.


Completed required audits and reconciliations of consignment items and general ledger tickets

Conducted audits of tellers, vaults, ATMs and currency dispensers

Maintained and balanced cash drawer

Identified and referred sales opportunities to Relationship bankers

Adhered to operational control, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets

Maintained supply and sale of consignment items

Delivered outstanding customer service by executing transactions quickly and flawlessly

Aug. 2007- Dec. 2008

Day and Zimmerman

Kenner, La

Security Officer

Detail for Orleans Parish Recovery School District and Chalmette Refinery

Patrol industries and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises

Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons

Circulate among visitors, patrons, and employees to preserve order and protect property

June 2006 – Nov. 2007


Harahan, La

Cashier/ Sales Associate/ Customer Service Rep

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Count money in cash drawers at the beginning and ending of shifts to ensure that amounts are correct and that there is adequate change

Greet customers entering the establishment

Maintain clean and orderly checkout areas.

Establish or identify prices of various merchandise

Jan. 2005 – Aug. 2005

Bally's Casino LLC

New Orleans, La

Cocktail Waitress/ Bartender

Provide beverage service in a friendly, courteous and timely manner

Take orders, reciting selection of all call and premium brands as requested; requires memorization of all available drinks

Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction

Utilize Cocktail Server's "Call List"; maintain housekeeping in designated working area

Check and maintain proper setup and cleanliness of service station before, during and after shift

Maintain cleanliness of Guest areas at all times including removing empty glasses/bottles and cleaning ashtray

Also worked special events held by company

Sept. 2003 – Dec. 2004

Macy's East

New Orleans, LA

Sales associate

Sales associate; selling men's suits, shoes, and accessories


Aug.2007 – Dec. 2008

Delgado Community College

New Orleans, La

In Progress

Major: Nursing

Aug.1998 – May 2001

McDonogh 35

New Orleans, La

High School Diploma


References are available on request.

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