Ryan Mastaski
Career Overview
A broad understanding of computer hardware and software, including installation, configuration, troubleshooting, and technical support.
Qualifications
Vast technical knowledge
MS Office proficiency
Windows XP/Vista
CMM Operator
Some maintenance skills
Diagnostics of electronics
Patient and diligent
Exceptional telephone etiquette
Excellent problem solving skills
Fast learner
Punctual
Technical Skills
Skills Experience Total Years Last Used
Windows, Unix, Linux, Mac OSX,
VMWare
IT Admin 3 03/15/2016
Work Experience
IT Admin
July 2013 to March 2016
General Aluminum Conneaut, OH
Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk • Update network applications as required • Maintain daily tape backup and off-site tape storage • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. • Conduct technology training for new users • Provide support to the Technology team • Conduct briefings and demonstrations for users to enhance system productivity • Assist in the development of training coursework and materials • Maintain and expand knowledge base in area of expertise • Attend courses to develop and keep skills and knowledge current • Comply with continuing education requirements • Increase efficiencies, technical ability and interpersonal skills • Perform routine server monitoring and performance benchmarking • Monitor and remove virus, spyware, and other non-authorized software • Complete special projects as requested CMM Operator/Quality
July 2010 to July 2013
General Aluminum Conneaut, OH
Ran audits and machine set up to exceed customers quality standards. Molder
July 2009 to July 2010
General Aluminum Conneaut, Ohio
Ran a mold table, clean up and inspected parts.
Education and Training
Associate of Science : Information Technology, 2013 Kaplan University Chicago, IL, United States
Received Associate's Degree in Applied Science in Computer Information Systems. 1827 W 10th Street, Ashtabula OH 44004
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