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Technical Support Information Technology

Uhrichsville, OH, 44683
April 22, 2016

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Ryan Mastaski

Career Overview

A broad understanding of computer hardware and software, including installation, configuration, troubleshooting, and technical support.


Vast technical knowledge

MS Office proficiency

Windows XP/Vista

CMM Operator

Some maintenance skills

Diagnostics of electronics

Patient and diligent

Exceptional telephone etiquette

Excellent problem solving skills

Fast learner


Technical Skills

Skills Experience Total Years Last Used

Windows, Unix, Linux, Mac OSX,


IT Admin 3 03/15/2016

Work Experience

IT Admin

July 2013 to March 2016

General Aluminum Conneaut, OH

Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk • Update network applications as required • Maintain daily tape backup and off-site tape storage • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment. • Conduct technology training for new users • Provide support to the Technology team • Conduct briefings and demonstrations for users to enhance system productivity • Assist in the development of training coursework and materials • Maintain and expand knowledge base in area of expertise • Attend courses to develop and keep skills and knowledge current • Comply with continuing education requirements • Increase efficiencies, technical ability and interpersonal skills • Perform routine server monitoring and performance benchmarking • Monitor and remove virus, spyware, and other non-authorized software • Complete special projects as requested CMM Operator/Quality

July 2010 to July 2013

General Aluminum Conneaut, OH

Ran audits and machine set up to exceed customers quality standards. Molder

July 2009 to July 2010

General Aluminum Conneaut, Ohio

Ran a mold table, clean up and inspected parts.

Education and Training

Associate of Science : Information Technology, 2013 Kaplan University Chicago, IL, United States

Received Associate's Degree in Applied Science in Computer Information Systems. 1827 W 10th Street, Ashtabula OH 44004

Home: 440-***-**** - Cell: 440-***-**** -

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