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Customer Service Support, logistics, inventory

United States
April 22, 2016

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Randolph C. Freeman

* ***** ****

Swampscott, MA 01907 617-***-****

Summary of Qualifications

Versatile professional with successful managerial level experience in logistics, inventory control, transportation, dispatching, warehousing, purchasing, office management, shipping/receiving and EIC systems.

PC literacy: MS Word, Excel, Outlook, PowerPoint, SAP and BPS(Bechtel) purchasing systems

Extensive working knowledge of FedEx, UPS, DHL, and USPS systems and procedures

Industrial training and licenses: OSHA, Fire & Safety, Hazmat, Chemical spills, Forklifts, and TSA(AGS)

Professional level customer service skills dealing with clients, vendors, executives, and city officials

Solid history of meeting time sensitive deadlines and exceeding company goals

Strong analytical and problem solving skills; with a "never say can't" approach

Experienced in personal protection and high level security details

Volunteer work with community program and Boston school system

Professional Experience

Logistics Coordinator/Dispatcher - AGS - East Boston MA Oct 2012 - Present

Customer service and dispatching

Main: Route management, rate negotiating, inventory control and delivery setup (residential and commercial).

Customer Support: coordinated deliveries with customers and delivery agents; in and out of state.

Warehouse Operations Manager - AGS - Woburn, MA AUG 2009 - JUN 2011 Managed warehouse operations

Main: 24 hour warehouse facility. Setup layouts for space management. Collected and recorded all incoming and outgoing documentations, transfer BOLs, purchasing receivables, and recorded all inventory data daily for over 2.5 Million dollars in inventory. Performed daily audits pertaining to workforce labor logs, Inventory reports, IN/OUT status report, consumption report, and Bechtel BPS/Oracle operations reports.

Staff management: Hiring and training new employees, SOP development, workforce assignments, and enforced health and safety codes (OSHA standards) and upgraded policies for employee safety.

Customer support: Worked closely with construction managers, Project leads, and company executives daily.

Logistics Coordinator/Dispatcher - AGS - Waltham, MA FEB 2006 - AUG 2009 Emergency call center for part replacement and repairs

Main: Set up last minute shipments for time sensitive part orders needed in extreme situations ranging from Medical labs & Operating room equipment breakdowns and network system failures.

Customer Support: Constant communication with couriers, vendors, field engineers and hospital techs until shipment was delivered. Coordinated with out of state warehouse personal for part distribution

Logistic Specialist/Inventory Manager - GCR - Burlington, MA MAR 2006 – MAY 2009

Inventory monitoring for the MBTA automated Charlie ticket system installation

Main: Logistics and Inventory for Field Operations deployment, Ordered/Received parts, maintained the security of the inventory throughout the home office and 10 satellite warehousing station all over New England. Also dispatched and/or delivered parts for emergency repairs and troubleshooting calls.

Customer support: work directly with MBTA executives, field reps and customers to solve mechanical failures

Security Operations Supervisor - Octagon Security - Somerville, MA July 2007 - Present

Supervised security staff

Main: On site supervision, operational support, and security set up.

Customer Support: Met with business owners, public officials, and new customers.

Stock Room Coordinator - Sears & Co - Pompano, FL MAR 2005 - DEC 2005

Inventory specialist / Customer Assistance

Main: Unloaded trucks, tagged and distributed incoming inventory to its proper locations; either in the stock room or throughout the main floor. Kept accurate records of all incoming and outgoing inventory. Worked with lost prevention to maintain correct inventory counts using store wide EIC handheld system.

Customer Support: Helped customers with bulk orders, large appliances, and on-line orders thru the Sears direct to customer program. Met with customer, pulled their orders, and helped loaded orders in their vehicles

Logistics - John Hancock - Boston, MA APR 1989 – JAN 2005

Mail room clerk, Office manager, Shipping/Receiver clerk, Receiving Asst. foreman

Main: Inventory control, transportation, warehousing, internal/external package pickup/delivery dispatching. Set-up and utilized computerized tracking systems, barcodes scanners, and pre-scan systems. Set up delivery schedules, work orders, and train all new employees

Purchasing: bulk ordering, general supplies, industrial stock, and inventory replenishment.

Office Management: general office work, data entry, employee scheduling, answered phones, tracked attendance, and general office work.

Customer Support: conducted business with vendors, internal employees and external clients

Education and Training

John Hancock Employee Advancement and Education

Bunker Hill Community College

Industrial business training (2001)

Boston, MA

John Hancock Employee Advancement and Education

John Hancock, on-the-job training seminars

Quality control and Management Certificates (2002 - 2004)

Boston, MA

North Shore Community College

Computer Science

Computer network associates degree (2011-2013)

Lynn, MA


John Hancock Out-Reach Program

Never To Late 2003, Organizer

Mentor For A Day 2004, Mentor

Mission Main Community Task Force:

Christmas for the City 2012, helper/organizer

Block Party for Peace 2012, helper

City wounded 2013, helper/organizer

A Safe Halloween 2013, helper/organizer/photographer

Thanksgiving Turkey Give-A-Way, helper

Swampscott / Lynn schools

Family Fun Day 2013 /2014, volunteer photographer

Kids Day Out 2012 / 2013 /2014, volunteer photographer

Music for All 2015, volunteer photographer

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