Randolph C. Freeman
Swampscott, MA 01907
Summary of Qualifications
Versatile professional with successful managerial level experience in logistics, inventory control, transportation, dispatching, warehousing, purchasing, office management, shipping/receiving and EIC systems.
PC literacy: MS Word, Excel, Outlook, PowerPoint, SAP and BPS(Bechtel) purchasing systems
Extensive working knowledge of FedEx, UPS, DHL, and USPS systems and procedures
Industrial training and licenses: OSHA, Fire & Safety, Hazmat, Chemical spills, Forklifts, and TSA(AGS)
Professional level customer service skills dealing with clients, vendors, executives, and city officials
Solid history of meeting time sensitive deadlines and exceeding company goals
Strong analytical and problem solving skills; with a "never say can't" approach
Experienced in personal protection and high level security details
Volunteer work with community program and Boston school system
Logistics Coordinator/Dispatcher - AGS - East Boston MA Oct 2012 - Present
Customer service and dispatching
Main: Route management, rate negotiating, inventory control and delivery setup (residential and commercial).
Customer Support: coordinated deliveries with customers and delivery agents; in and out of state.
Warehouse Operations Manager - AGS - Woburn, MA AUG 2009 - JUN 2011 Managed warehouse operations
Main: 24 hour warehouse facility. Setup layouts for space management. Collected and recorded all incoming and outgoing documentations, transfer BOLs, purchasing receivables, and recorded all inventory data daily for over 2.5 Million dollars in inventory. Performed daily audits pertaining to workforce labor logs, Inventory reports, IN/OUT status report, consumption report, and Bechtel BPS/Oracle operations reports.
Staff management: Hiring and training new employees, SOP development, workforce assignments, and enforced health and safety codes (OSHA standards) and upgraded policies for employee safety.
Customer support: Worked closely with construction managers, Project leads, and company executives daily.
Logistics Coordinator/Dispatcher - AGS - Waltham, MA FEB 2006 - AUG 2009 Emergency call center for part replacement and repairs
Main: Set up last minute shipments for time sensitive part orders needed in extreme situations ranging from Medical labs & Operating room equipment breakdowns and network system failures.
Customer Support: Constant communication with couriers, vendors, field engineers and hospital techs until shipment was delivered. Coordinated with out of state warehouse personal for part distribution
Logistic Specialist/Inventory Manager - GCR - Burlington, MA MAR 2006 – MAY 2009
Inventory monitoring for the MBTA automated Charlie ticket system installation
Main: Logistics and Inventory for Field Operations deployment, Ordered/Received parts, maintained the security of the inventory throughout the home office and 10 satellite warehousing station all over New England. Also dispatched and/or delivered parts for emergency repairs and troubleshooting calls.
Customer support: work directly with MBTA executives, field reps and customers to solve mechanical failures
Security Operations Supervisor - Octagon Security - Somerville, MA July 2007 - Present
Supervised security staff
Main: On site supervision, operational support, and security set up.
Customer Support: Met with business owners, public officials, and new customers.
Stock Room Coordinator - Sears & Co - Pompano, FL MAR 2005 - DEC 2005
Inventory specialist / Customer Assistance
Main: Unloaded trucks, tagged and distributed incoming inventory to its proper locations; either in the stock room or throughout the main floor. Kept accurate records of all incoming and outgoing inventory. Worked with lost prevention to maintain correct inventory counts using store wide EIC handheld system.
Customer Support: Helped customers with bulk orders, large appliances, and on-line orders thru the Sears direct to customer program. Met with customer, pulled their orders, and helped loaded orders in their vehicles
Logistics - John Hancock - Boston, MA APR 1989 – JAN 2005
Mail room clerk, Office manager, Shipping/Receiver clerk, Receiving Asst. foreman
Main: Inventory control, transportation, warehousing, internal/external package pickup/delivery dispatching. Set-up and utilized computerized tracking systems, barcodes scanners, and pre-scan systems. Set up delivery schedules, work orders, and train all new employees
Purchasing: bulk ordering, general supplies, industrial stock, and inventory replenishment.
Office Management: general office work, data entry, employee scheduling, answered phones, tracked attendance, and general office work.
Customer Support: conducted business with vendors, internal employees and external clients
Education and Training
John Hancock Employee Advancement and Education
Bunker Hill Community College
Industrial business training (2001)
John Hancock Employee Advancement and Education
John Hancock, on-the-job training seminars
Quality control and Management Certificates (2002 - 2004)
North Shore Community College
Computer network associates degree (2011-2013)
John Hancock Out-Reach Program
Never To Late 2003, Organizer
Mentor For A Day 2004, Mentor
Mission Main Community Task Force:
Christmas for the City 2012, helper/organizer
Block Party for Peace 2012, helper
City wounded 2013, helper/organizer
A Safe Halloween 2013, helper/organizer/photographer
Thanksgiving Turkey Give-A-Way, helper
Swampscott / Lynn schools
Family Fun Day 2013 /2014, volunteer photographer
Kids Day Out 2012 / 2013 /2014, volunteer photographer
Music for All 2015, volunteer photographer