Residential Property Management Real Estate Customer Service
Resume:
LOUISE MOKSZANOWSKI
WILLIAMSBURG, VIRGINIA 23188
*************@*****.***
OBJECTIVE: Obtain a position where I can use my exceptional customer service, interpersonal, negotiation, and organizational skills
PROFESSIONAL EXPERIENCE:
RESIDENTIAL PROPERTY MANAGER
10/2012-02/2016 Brooks Real Estate, Williamsburg, VA.
Managed 90 properties, landlords, and tenants.
Performed move in, move out, and routine inspections on all properties.
Sent landlords monthly financial reports showing income and any expenses incurred that month.
Arranged any repairs needed to include informing landlord, tenant, and scheduling on of our vendors.
Checked to make sure all repairs were completed in a timely manner with as little inconvenience to tenants as possible.
Qualified potential tenants by running background checks, credit checks, and past rental history, also checking references. Then I discussed potential renter with the landlord offering my opinion as to the quality of the possible tenant.
Networked to obtain new properties for our program.
I made myself available to tenants, and landlords providing my cell number in case of emergencies.
Prepared all leases and management contracts as needed, providing all parties copies.
Managed all properties for rent on our company web site and additional web sites, about 300,that we are members of.
Showed rental properties to potential renters.
Managed rental income, leasing fees, and renewal fees. Processing security deposits with the lease, and returning deposits to tenants when the lease was complete, and a move out inspection was complete insuring no damages or repairs were needed to be deducted.
REALTOR
03/2011 –10//2012 Coldwell Banker Traditions, Williamsburg, VA
01/1989 – 03/2011 Long & Foster Realtors, Williamsburg, VA
Interview client to determine real estate needs and expectations for home sale and/or purchase
Maintain fiduciary responsibility to client; i.e., loyalty, obeying legal requirements, maintaining confidentiality, proper disclosures, and exhibiting reasonable care and diligence
Advise client of current market conditions, prices, mortgages, and other requirements for home sale and/or purchase
Prepare real estate listing and selling contracts and explain contract process
Answer client’s real estate inquiries and, as required, refer client to appropriate expert; i.e., lender, real estate attorney, home inspectors, appraisers, etc.
Maintain database of clients/potential clients to periodically advertise services and properties
Investigate mortgage options to assist client with obtaining the best available financing
Compare client’s property with recently sold properties and prepare a comparative market analysis
Advise and assist client with staging property to make the home more appealing to potential buyers and, when requested, recommend other professionals to perform home cleaning and/or maintenance prior to sell
Use a variety of software to develop real estate flyers and brochures
Promote sale of client’s property through advertisements, open houses, and participation in area multiple listing services
Generate lists of properties that are compatible with client’s home buying needs and financial resources
Prior to client’s visit, conduct onsite review of property to ensure that the property meets the client’s expressed needs
Coordinate appointments to show homes to prospective client and accompany home buyer/renter on visits and inspections of property
Coordinate with lenders, escrow companies, home inspectors, pest control companies, and others to ensure that conditions are met prior to closings
Resume – Mokszanowski Page 2
Review property listings, trade journals, and relevant literature and attend conventions, seminars, association/staff meetings to keep abreast of market trends and conditions
Present purchase offers to client for consideration and advise concerning acceptance or rejection
Maintain filing systems for real estate buyers and sellers and other real estate sales materials
ADDITIONAL EXPERIENCE
1983 – 1995 Gymnastics & Swimming Instructor, Williamsburg, VA
1980 – 1989 Administrative Assistant, LaFayette High School, Williamsburg, VA
EDUCATION
1972 Parry McCluer High School, Buena Vista, VA Diploma
1973-1974 University of Charleston, Charleston, WV General Education
1988 Buck Marshall Real Estate School Certificate
LICENSE
1988 State of Virginia Real Estate License
REAL ESTATE DESIGNATIONS
1999 Accredited Buyers Representative (ABR)
2005 Senior Real Estate Specialist (SRES)
2010 Short Sales & Foreclosure (SFR)
References Upon Request
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