Customer Service Representative

Elena Freda

Phone: 416-***-****

Email: acugto@r.postjobfree.com

Toronto, Ontario, M6H 3X7

Actively seeking a position as Customer Service Representative

with an organization in need of a dedicated professional with wealth of experience and expertise in:

Customer Service

Communication and Coordination

Benefit Administration

Problem Solving and Analysis

Human Resources

Performance Improvements

Profile Overview

Highly organized, detailed, and adept at providing administrative direction and project management strategies critical to organizational success with proven ability to thrive in busy environments with positive results. Recognized as a loyal and accountable employee, demonstrating the ability to quickly develop, incorporate and implement new procedures, and expert at finding ways to expedite processes. Well-developed interpersonal skills coupled with outstanding verbal and written communication skills in English, French and Italian, plus the ability to establish and maintain productive relationships across all organizational levels. Strong organizational skills, experienced in planning events, management and implementation of large projects. Familiar with PeopleSoft and Sapiens and able to handle confidential material. In-depth knowledge of benefit plans and programs including design and administration; with a wide knowledge of Federal laws of the employee benefits program and workers compensation.

Professional Experiences

Customer Service/Deli and Bakery Tre mari bakery Oct 2014 – present

Safety standards training with equipment and machinary

Deli meat slicing for customer needs and also provide advide of sales and recipes

Courteous and professional with staff and customers

Customer Service oriented

Flexaible with shft schedule

Multi tasking with taking orders for a customer on the phone or in-person, pick-up orders or regular clean up

Inventory control of stacking inventory checking any items that are missing or short of two items

Trained to work in all three staitions of the store, Deli, Square(bakery) and Hot table and bar

Senior Service Representative BMO Financial GROUP Aug 2013 to Jan 2014

Processed applications, payments, corrections, endorsements and cancellations

Answered and managed incoming and outgoing calls

Compiled coverage and rating information in an accessible format

Prepared necessary paperwork to process insurance sales and renewals

Submitted up-to-date activity and production logs to agency management for review.

Finalized and maintained all types of personal lines insurance policies within the agency

Presented account proposals in a professional and timely manner

Benefit Administrator CIBC Mellon (Aug – Dec) and Toronto Star (May – July)

May 2007 – Dec 2007

Served as point of contact for all employees concerning issues related to employee benefits, and functioned as primary contact for plan vendors and third party administrators.

Handled benefit related reports, benefit related communications to employees, open enrolment, benefit orientations, benefit plan audits; and oversaw reconciliation and preparation of all billings related to benefit plans to ensure accurate and timely payment.

Resolved all benefit related queries from employees and other human resources contacts. Assisted the human resources to educate the employees on the various benefit programs by organizing orientation presentations and packages for new employees

Prepared weekly reports and audited it regularly to streamline the benefit data in order to remove any errors.

Prepared Bereavement packages and notified insurance company regarding benefits for new employee

Prepared billing for the insurance company on Excel, provided adjustment and updates to payroll, updated employee information on ULTRA including information such Maternity Leave on Insync.

Secretary CSAC

Sept 2001 – Sept 2005

Responsible for taking notes at all the meetings and participated in voting for the school improvements like painting the playground.

Prepared notes for the next meeting and also wrote a blog in the monthly agenda for the school.

Pension Bereavement Administrator EDS/CIBC

Nov 1999 – Mar 2004

Provided assistance to Wood Gundy employees with RRSP, LTD and STD while updating changes and information for the insurance company including files of deceased to spouse into the system.

Used two systems to retrieve employee information (PeopleSoft and Sapiens), activated benefit packages for retiree, terminations and bereavements, and assisted employees and retirees with any benefit questions.

Education and Training

Marketing Diploma with Honours Humber College of the Arts and Technology

PeopleSoft Training CIBC Company

The Wilton Method of Cake Decorating Course 1 Certificate Micheals

Other Interests

Cooking and baking, creative idea for school activities, Communitcating to other with other interest

Contact this candidate