JACQUELINE V. ERVAS

** ********** ****. **** *-**4, Scarborough, Ontario M1B2K6 • 647-***-**** • acugsp@r.postjobfree.com

SUMMARY:

Executive Assistant/Administrative Assistant. Motivated and reliable Administration and Office Support professional with almost 9 years of experience providing outstanding staff service. High-performing, hardworking, and able to relate easily to clients, staff and colleagues. Pro-active and with excellent people-relation skills. Computer Literate (MS Word, Excel, PowerPoint; Outlook). Seeking role of increased responsibility and room for advancement.

HIGHLIGHTS:

• Office organization

• Travel Arrangement/Reservations

• Document development

• Report generation

• MS Office usage

• Filing

• Research

• Scheduling

• Data Entry

• Coordination

WORK EXPERIENCE:

Swiber/Offshore Engineering Resources Pte. Ltd. May 2011-Jan 2016

Assistant Travel/Admin Manager 06/15 to 01/16

• Oversee and ensure the smooth operation of 6 office team members, and 3 overseas members.

• Schedule and coordinate meetings and appointments for the team.

• Coordinate travel arrangements for supervisors and managers and ship crews.

• Responding and dealing with company staff enquiries by understanding and anticipating their needs.

• Prepared monthly reports for management.

• Trained employees during a period of company expansion to ensure attention to detail and adherence to company policy

• Assist the travel manager in any ad-hoc duties.

Senior Travel/Admin Coordinator 09/11 to 06/15

• Typed documents such as correspondence, drafts, memos, and emails.

• Raise travel arrangement forms for each travelers and records them in Excel file.

• Developed and maintain new office system.

• Opened, sorted, and distributed incoming messages and correspondence

• Request and maintain office supplies for the team.

• Meet with travel agents and hotels for sourcing of corporate rates to meet company demands

• Recorded, transcribed and distributed minutes of meetings.

• Manage daily corporate and offshore crew travel arrangements.

• Maintain proper organization and storage of documents and information.

• Review and process travel associated invoices.

Secretary to CEO (Contract) 05/11 to 08/11

• Meeting and greeting visitors at all levels of seniority; Responsible for diary and calendar management

• Handle visa application, hotel reservation, travel arrangement and booking

• Coordinate meeting arrangements; Organize/co-ordinate appointments, internal /external meetings, and conference calls

• Handle correspondences including incoming mails, emails, faxes, etc.

• Draft memos, letters and other correspondence; Expenses and claims compilations and submissions

• Maintain database of contacts; Manage and maintain office systems, including data management, filing, etc.

Legislative Staff Assistant to Senator August 2009 – May 2011

Senate of the Philippines

• Executive secretary to the senator.

• Managing the politician's schedule, diary, making travel arrangements and taking minutes at meetings.

• Act as political officer; Coordinator and advance party for the senator’s events.

• Administrative duties, such as updating databases, filing, ordering stationery, responding to correspondence;

• Liaise with members of government, party headquarters, other politicians and their staff, embassies, commissioners, relevant interest groups, the media, relevant voluntary sector organizations and constituents;

• Assisting with campaigns before and during elections;

• Writing letters to promote the work of the politician and keep constituents and interested parties informed;

• Progressing casework (constituent enquiries); medical missions.a

• Receptionist; Meet and greet visitors of the senator’s office.

Screening Associate April 2008 – August 2009

First Advantage Inc.

• Responsible for international pre-employment background verification check

• Facilitate recruitment, background verification and provide reports on a timely manner.

• Liaise with institutions and companies / candidates / clients via email or phone

• Ensures that daily traffic of applicants and all information regarding verification are well documented and reported.

• Provide a guarantee to our clients that all reports and information are factual and verified error free.

Senior US Consumer Care Representative July 2007 – April 2008

Dell Phils-International Services Inc.

• Processes in-bound calls to the point of resolution

• Updates database files and customer account information

• Refer customer to appropriate departments of certain requests that cannot be performed by customer care

• Researches database service log and payment history to determine source of problem and provide an immediate answer to the problem or inquiry

EDUCATIONAL BACKGROUND:

Bachelor of Science in Tourism

University of Santo Tomas, Manila, Philippines, 2003-2007

CERTIFICATIONS:

ABACUS Basic Course, 2014

Abacus Travel Systems Pte Ltd., Singapore

Emotional Excellence Training, 2012

Swiber Holdings Pte Ltd., Singapore

Seminar on Protocol, 2010

Department of Foreign Affairs, Philippines

Passenger Service Agent (PSA), 2006

Qantas Airways, NAIA I, Parañaque City, Philippines

Reception Committee Head in the Convention and Exhibit Management, 2006

The Peninsula Manila Hotel, Philippines

Contact this candidate