Carla R. Walker
Andersonville, TN 37705
602-***-**** www.linkedin.com/in/carlaRwalker firstname.lastname@example.org
Driven Quality Assurance Analyst skilled in all facets of people, quality, and project management life cycle from business proposition discussions, analysis and design through development, implementation, documentation, user training and deployment of product release to end user. Service focused, with proven relationship management skills. Respected company-wide as being approachable and professional. Excellent communicator, recognized for delivering outstanding training to both internal and external clients.
Product Conception, Design and Specification
PDLC / SDLC / SOA / ITIL / TOGAF
Quality Assurance / Software Testing / Test Plans
Project / Scope Management
Agile / Scrum Methodology
Financial Analysis & Modeling
Training / Instructional Demonstrations
Customer and Vendor Relationship Building
Global Management / Diversity
Complex Problem Solving
QA Technical Manager / Product Manager, CoreLogic, Knoxville, TN 2013 – 2016
Triple roles in Quality Assurance Testing, Quality Assurance Management and Product Management. Managed team of specialized QA engineers, analysts in addition to having hands-on quality assurance testing responsibilities. Supported large scale web and digital platforms & products. Influenced decisions made for QA processes as it applies to applications, architecture, and infrastructure. Provided leadership for QA Automation, Manual and Performance Test teams.
Analyzed database data then developed, published, implemented, and executed policies for test plans, cases and scripts that contributed to testability and quality of SDLC process.
Project managed overall QA data analysis procedures, testing schedule, planning, implementing and execution of manual, automation and performance testing scripts.
Defect Analysis and Risk Analysis conducted on all databases, systems, defects, enhancements, printouts, performance indicators to determine root cause and present remediation solutions to stakeholders, engineers and developers to make informed and unified decisions.
Participated in user story and data analysis review to enhance user stories created by product management and customers to ensure the items will be delivered with exceptional quality. Develop test information through reading user requirement backlog description, documents, manuals, and technical reports to develop all testing scripts.
Over 8 years’ experience in Lean Development, SCRUM Agile platform, PMO, Scrum Master with proven ability to meet deliverables and increase efficiency and effectiveness of the team; hosted and participated in Sprint Planning, Daily Scrum, the Development Work, Sprint Review, Sprint Retrospective, and Burn-Down analysis.
Agile Project release experience covering QA transactional data, release cycle phases, QA testing strategies, and concepts.
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Leadership and motivation through technical mentoring, career development, coaching and training to employees across multiple groups, global locations and disciplines.
Completed a Quality Assurance Total Transformation (QATI) activity that increased efficiency, capacity, and reducing manual testing time by over 60% in a US$20M business.
Engaged with PMO and senior level management to ensure plans are integrated with broader corporate and/or functional strategies, budgets, schedules, operational decisions, schedules, requirements and plans.
Influenced and maintain positive working relationships with PMO and internal leadership on decisions relating to critical priorities and schedules. Regular contact with senior, executive level management.
Completed performance reviews, hiring, firing, project budgets, and other managerial activities. Promoted an environment in which diversity of ideas, opinions, and backgrounds is respected and valued.
THOMSON REUTERS Phoenix, AZ & Knoxville, TN 2000 – 2013
Global Product Manager / SCRUM Project Manager, Phoenix, AZ & Knoxville, TN 2008 – 2013
Conducted requirements gathering, development and product management life cycle for a comprehensive suite of content and analytics capability delivered through Thomson Reuters products for desktop / content services. Led and participated in all QA testing functions from infancy to completion.
Project Managed and participated in end to end QA Manual testing plans, data analysis, transaction analysis, regression tests, development and execution of unit tests, system integration tests, and user acceptance tests, managed defect management through an Agile continuous workflow. Conducted defect risk analysis to determine solutions to potential problems.
Liaised with senior product management and EIKON Common Platform teams, ensuring customer’s needs met the web and digital based product offerings, content coverage, service level agreements and product alignment, while maintaining product / technical path aligned with the group’s direction.
Agile Product Manager / Project / SCRUM, utilizing PDLC / SDLC Agile technology for the development of product feature and requirement storyboards, process flows, dashboards, product backlogs, task plans, cost assessments and resource management, including release and sprint plan management, burn down charts, sprint reviews, development and maintenance, resulting in 100% on time delivery.
Over 5 years’ SCRUM AGILE Project Management experience, directed global cross functional staff of 11 Development and 7 Quality Assurance team members, through active listening and discussion of Agile Scrum process of project issues, objectives, priorities: Sprint Planning, Daily Scrum, Development Work, Sprint Review, Sprint Retrospective, and Burn-Down analysis.
Developed and product managed EIKON Views, Fund Screener, Analytics, Factsheets, and other Mutual Fund, REIT, & ETF capabilities, supporting EIKON propositions and provided support to web-based client services on a US$50M product suite.
Agile leader, identifying product synergy and integration projects, simplifying overall product offering across Thomson Reuters by coordinating with global business managers and third parties to migrate legacy services to strategic propositions.
Published and created Service Level Agreements (SLA) for Global Service Help Desks and user guides, pamphlets, and product website documents for internal and external offerings to clients. Provided product support to client services, conducted training demo sessions, and published customer migration documents achieving outstanding levels of client trust and brand recognition through client visits, calls, demos and proposition activities.
Tracked and budgeted US$12.8M internal integration project from beginning to end.
Product Development / Specialist, Phoenix, AZ 2005 – 2008
Principal point of contact for complex web-based portfolio reporting client issues, team lead for client related issues and managed client conversion database for StockVal (an equity & portfolio research application).
Collaborated with management, ensuring implementation and execution of web and client-server based programs, defect testing, unit / stress test and process improvements. Pooled resources between quality assurance and engineering to test product functionality.
Participated in Quality Assurance data analysis, manual testing activities, defect management, defect risk analysis and end to end product workflows. Collaborated with Product Management to ensure acceptance tests clearly covered the enhancement or defect.
Designed and deployed advanced custom financial software solutions, utilizing Excel and VBA.
Resolved client issues through analyzing and resolving data integrity, product installation, and day-to-day product management problems.
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THOMSON REUTERS (Continued)
Facilitated product demonstrations and created product training documentation for internal, external staff and clients.
Accomplished client relationship manager formulated solutions, resolving immediate client issues.
Financial Trend Analysis, Data Analysis, and Financial Modeling of Equities and Portfolios.
Regional Account Manager, Phoenix, AZ 2004 – 2005
Building skill set from the Client Support Application Consultant, primarily focus on increasing customer relations and sales within geographic territory.
Vendor Management - negotiated subscription fees and user base counts with the Market Data Manager.
Client Support - Provided innovative solutions to client’s product needs through on-site visits, WebEx demonstrations and creating proprietary reports using sensitive data.
Managed client work across departments, following issues through to resolution.
Maintained 95% retention rate and increased company revenues through identifying client risks, contacting prospects and communicating client status through monthly reports to management.
Financial Trend Analysis, Data Analysis and Financial Modeling of Equities and Portfolios.
Client Support Application Consultant, Phoenix, AZ 2000 – 2004
Dedicated analyst who provided complex financial and portfolio research, modeling and applied it towards company goals. Adept in web-based computer financial analysis software, quantitative financial analysis and using industry-specific analytical tools. Instructed application through live product demonstrations and created sophisticated stock, portfolio valuation and growth models using Microsoft Excel and Visual Basic Code.
Client Support and Problem Solving.
Financial Trend and Data Analysis: Stock and Portfolio Forecasting, Valuation and Profitability Analysis.
Financial Modeling in Excel - Equities, Portfolios.
Able to work with all levels of management and departments.
Conducted quality assurance testing on all our custom designed templates.
Bachelor of Science, Global Business – Finance, Arizona State University – West, Glendale, AZ
Completed Undergraduate and Accounting classes, Wright State University, Dayton, OH
Accounting, Agile, Analyst, Automation, Big Data, Charts, Client-Server, Content, Conversion, Client, Clients, Client Support, Critical Thinking, Database, Defect, Defect Management, Delivery, Development, Digital, Direction, Documentation, Equities, Equity, Employee Retention, Excel, ETF, Finance, Financial, Financial Analysis, Financial Modeling, Forecasting, Functional, Hadoop, HP, HTML5, Interviewing, Java, JQuery, Information Technology, Leadership, Load Testing, Team, Team Lead, Listening, Macros, Market, Microsoft Excel, Excel, Marketing, Microsoft Office Applications, Migration, Modeling, Mutual Fund, .Net, Neoload, Performance Testing, Pivot Tables, Portfolios, Problem Solving, Project, Project Management, Processes, Product Development, Product, Product Manager, Selenium, QTP, Quick Test Professional, Quality, Quality Assurance, QA, Real Estate, REIT, Reporting, Requirement, Requirements Gathering, Research, Reuters, Sales, SCRUM, SDLC, Selenium, Service Level Agreements, SLA, SharePoint, Social Media, Visual SourceSafe, MS SQL, MS SQL Server, Statistics, Stocks, Strategic, System Integration, Team Player, Time Management, TOGAF, Trainable, Trend, Valuation, Vendor Management, Vendor Management, Visual Basics, Website, Web-based, WordPress, Workflow
VOLUNTEER & ACTIVITES
ZOO Knoxville Volunteer and Mentor, Zeta Tau Alpha Fraternity, Fitness Coach & Mentor