Taffney Campbell

**** **** ******* *******

Norcross, Ga 30092

786-***-****

acugmn@r.postjobfree.com

OBJECTIVE

A seasoned Customer Service Agent with attention to detail and advanced PC knowledge

EXPERIENCE

10/15Current

Apple Inc

At Home Advisor

Assisting iOS and OS endusers with technical support

Answers all questions about Apple related products,

including warranty, release date and software updates

Be a liaison between Customer, Tier 2 and Apple Retail

Support

Certified 03/15 for Mac OS

10/1210/15

AT&T Mobility

Offer inbound technical support to wireless customers

Answer all billing inquiries

Offer different plan options to lower monthly bill as

needed

Report all service issues using multiple applications

07/0812/11

VF Corporation

7 For All MankindKey Holder

Manager to 2+ sales associates per shift (3 years)

Taking orders via the Internet and phone

Fitting customers for luxury denim

Meeting sales quotas daily, monthly and quarterly

Light Office duties

Closing and Opening store

Attending manager and store meetings once a month

Head of the Cliental Program

Top store sales for 2010

11/0710/08

The Westin Imagine Orlando

Full Time Front Desk Agent

Offering great Customer Service to all Guests

Checking in all guest following front desk procedures

Light office duties

Answering all inquiries throughout the day from all

2

guests from checkin to departure

Enrolling guests into Starguest Benefits Program

10/0611/07

EPD AssociatesColonial Point Apt

Leasing Agent/Customer Service

Showing rental apartments to prospective residents

Light office/administrative duties

Opening and closing of the office/clubhouse daily

04/0610/06

TMobile

Retail Sales Representative

Offering Customer Service to new and existing wireless

customers

Answering all technical questions

Making changes to accounts per customer request

Taking inbound and making outbound phones calls

09/0503/06

Brighthouse Networks

Customer Service Representative

Giving great Customer Service in a call center setting

3

Handling all inbound technical support questions

Arranging for service installations and disconnections

Taking payments and making payment arrangements

Making necessary changes to customer's current cable

packages

EDUCATION

02/0206/04

Johnson and Wales University

A.S Degree in Business Administration/Management

Deans List 2002/ National Deans List 2002

3.27 GPA

AWARDS AND ACKNOWLEDGEMENTS

Lead weekly team meetings at AT&T

Lead sales 2010 at 7 For All Mankind

Weekly Team Captain for Johnson & Wales University Wildcat Cheer Squad

4

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