SHUANA COVINGTON

***-** ** ****** #**

Richmond Hill, NY 11418

Cell #646-***-****

E-mail: shukai29@gmail

PROFESSIONAL SUMMARY:

Exceptional writer versed in producing feature articles, quality interviews and editorials. Talented Reporter dedicated to meticulous fact checking, sound editorial judgement and thorough research. Leverages social media tools and technology to bring the news to a broader audience. Widespread knowledge of the music and entertainment industry.

WORK HISTORY:

JANUARY 2012-CURRENT

Freelance writer/Journalist

BLACK STARS NEWS MAGAZINE

11 Broadway New York, New York 10004

-Writes, edits, produces and posts content for the entertainment section of publication, keeping customers updated and engaged.

-Arranges and conducts interviews with individuals knowledgeable about and pertinent to each story's subject matter.

-Prioritizes workflow and manages schedules to deliver completed projects under deadline.

-Responds constructively to direction and feedback, both positive and negative from the editorial staff.

SEPTEMBER 2003-CURRENT

School Safety Agent

New York City Police Department

28-11 Queens Plaza North Long Island City, New York

-Actively patrols assigned areas of the school building to prevent and detect crimes.

-Responds immediately to calls involving criminal activity.

-Talks regularly with students to establish rapport and become a familiar presence in the area.

-Follows department guidelines to ensure the safety of all students and Department of Education staff.

AUGUST 1998-JUNE 2002

Customer Service Representative

TIME WARNER CABLE

43 West 23rd street New York, New York 10019

-Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

-Addressed and resolved customer product complaints empathetically and professionally.

-Defused volatile customer situations calmly and courteously.

-Referred unresolved customer grievances to designated departments for further investigation.

EDUCATION:

LONG ISLAND UNIVERSITY 1 University Plaza Brooklyn, New York

References available upon request.

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