Service Management
Resume:
RAYMOND G. WILKENS, SR.
York, PA 17402
Cell 717-***-****
acuggp@r.postjobfree.com
SUMMARY
Accomplished hands-on leader with rich knowledge, full accountability and measureable accomplishments within the property management industry. Focused on the bottom-line impact while delivering high quality products/services. Recognized for personal hallmarks of integrity, intuition, loyalty, confidentiality and commitment to excellence.
KEY COMPETENCIES
Facilities Management People Management Project Management Operating Budgets Vendor Relations/Selection Contract Negotiation
Capital Improvement Budgets Curb Appeal Responsibility Resident/Tenant Retention Cost Containment Decision Making Procurement
PROFESSIONAL EXPERIENCE
Apartment Services, Inc. 1984- 12/2014
Executive Vice President, 2004-2014
Fully responsible for managing day to day facility operations, staff, budgets and costs for 34 residential communities containing 8600 units of apartments and town homes, as well as 10 self-storage facilities containing 8000 units. Equally responsible for front and back curb appeal of all properties. Daily goal was resident retention, facility maintenance and continued profitability.
Hired, mentored, trained, motivated, directed, managed, supervised, reviewed, performance managed, disciplined, rewarded and promoted 7 direct reports including 2 Vice Presidents and 5 Service Managers. Conducted probationary and annual reviews.
Active responsibility for 200 indirect reports. Involved in employee relations, resolved escalated issues and partnered with direct reports to conduct annual staff reviews.
Responsible for $12-13 MM operating budget and $4-5MM capital improvement budget to maximize gross potential. Developed, monitored and tracked costs for each budget.
Vendor selections, contract negotiations and approvals, facility materials pricing negotiation.
Supervised all maintenance and capital improvement projects from beginning to completion to minimize complications, stay with budgets and maximize occupancy.
Approved new contractors and acted as point-of-contact for all contractors and subcontractors including roofers, asphalt services, carpenters, HVAC, carpet suppliers, painters, fire renovations, pool services, landscaping and snow removal. Approved all invoices to be paid for the same
Responsible for all company vehicles (50). Determined need, purchased, monitored and approved fuel/repair bills. Disposed of vehicles no longer cost effective to maintain.
Responsible for employee random drug testing program selection. Monitored and acted upon the results.
Led team to create effective service order and job/project tracking systems.
Performed daily review of delinquent service order report, took corrective measures to efficiently complete service orders to help maintain resident retention.
Supervised community’s fire restoration projects, focusing on efficiently returning the units to rented status. Responsible insurance company interface and ran projects from contract negotiations to final punch outs. Largest project totaled over $1.5 MM.
Community/board member for health and welfare insurance, liability insurance, workers compensation insurance, 401k, employee handbook, safety procedures, OSHA
Vice President, 1998-2001
Service Director, 1995-1998
Service Manager, 1993-1995
Service Supervisor, 1987-1993
Carpenter, 1984-1987
EDUCATION
Maryland Lead Paint Training
Universal CF Certification, Air Conditioning Contractors of America
Lansdowne High School, Lansdowne, MD
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