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Customer Service Management

Location:
Seminole, FL
Posted:
April 21, 2016

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Resume:

CINDY K. SANDERS-DAVIS

Phone: 937-***-**** Email: acugg5@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly qualified and well developed professional with extensive operations management and organizational

leadership experience. Adept at training and supervising staff, recommending solutions to improve processes,

and implementing effective programs to streamline business operations. Experienced in the design and

implementation of policies and procedures, as well as consistently assessing operational needs to impact performance. Currently seeking a receptionist position, bringing 10+ years of related experience and key strengths as follows:

World class customer service

Operations Management

Customer Service/CRM

Revenue/Sales Growth

Process Improvement

Retail Merchandising

Team Building/Leadership

Staff Training/Supervision

Project Management

Key Relationship Building

Strategic Planning

P&L/Budgeting/Forecasting

HR/Labor Laws

Computer operations

CORE COMPETENCIES

Consistently recognized, top-performing professional with unique skill-set and perspective that

only experience can teach.

Leverages natural leadership talents and relationship building to steer operations in right direction.

Utilize exceptional consultative listening skills combined with work experience and academic

expertise in helping staff improve their organizational performance.

Maintaining strict cashier accountability, key control, scanning accuracy and adherence to stated

company security practices and cash control procedures.

Ensuring that all merchandise is presented according to established practices and plans while

utilizing merchandise fixtures properly including presentation, product pricing and signage.

Determine organizational needs, propose learning solutions, and assess impact of solutions using

strong analytical and problem solving skills. Multi-Unit supervisor.

Strong work ethic and track record of success with a history of developing long-lasting

relationships based on a foundation of trust, integrity, and outstanding performance.

PROFESSIONAL EXPERIENCE

Village Pantry Convenience Store Group Manager June. 2006 – Present

Home Depot Department Supervisor Mar. 2015 – Present

EDUCATION & PROFESSIONAL DEVELOPMENT

WGU/Hill University Bachelor’s Degree in Business Management

Urbana University Business Skills Certificate

CSCC Business Office Administration Certificate

Maumee High School Diploma



Contact this candidate