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Customer Service Management

Missouri City, TX
April 21, 2016

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A confident, well organized team player with over 20 years in document control, and customer support. Strengths include attention to detail, data analysis, and PC skills. Takes initiative to learn new skills and take ownership of new processes. Recognized as a strong contributor who always strives to do things right the first time and knows when to take charge.


Certification for Records Management July 2014

Certification for Business Administration 2000

Certificate in Human Resource Management 1999

Houston Community College

Houston, TX

Work Experience

Supplier Document Discipline Administrator Kelley Service (At Dow Chemical)

Houston, TX 03/15-06/15

Interface with the document management team to assure the project receives a cohesive and complete record of all documentation generated throughout the phase of the Project;

Receive documents (hardcopy and electronic) in the mail or collaboration tool from supplier; Coordinate and control the flow of documentation by processing documents in and out of SharePoint, SAP & SDC database;

Ensure that all documents have the latest revision and other client expectations; Follow the eSDC supplier document process; Distribute documents to project teams; Manage the review process and ensure timely returns of documents to the suppliers and/or vendors

Prepare and track document submissions and approvals from all regulatory bodies; Generate various document control reports as required

Document Management Technician Bechtel Corporation

Houston, TX 2006 – 2014

Developed document bulk-loading system for inputting client comments that cut production time down by 50%.

Organize and maintain documents delivered by the EPC Contractor.

Track, monitor, and contribute to content for all project related policies and procedures which directly affect document handling, storage, content, or review.

Providing expertise to personnel with regard to the development and control of quality system documentation.

Assist others in performing electronic receipt and storage as well as physical filing.

Ensure company and client standards are being met, including all project related documents controlled and uncontrolled are in compliance with records management system.

Prepared and distributes timely reports to Project team members for review and action.

Retrieve vendor drawings and technical data from vendors, customers electronically and enter into in-house Document Management System.

Account Payable/Imaging Clerk Lead Global Santa Fe

Houston, TX 2001 – 2006

Coordinated, prepared, processed projects for document scanning, electronic conversion, indexing, stamping .Checked specifications on the request form for accuracy, quality and time requirements.

Upon completion of processing documents/electronic files quality check production and then output to the client's specified delivery media 1.e single page/multi page tiff, OCR, PDF, email, CD, DVD, load files, etcDuplicate and label DVD's, CD;s using the labeling format specified by the client within the requested timeframes.

Maintain scanner quality. Maintain required levels of quality and rates of production. Log out a box that was scanned. Created bar codes for documents. Followed document preparation procedures.

Prepared monthly production and volume reports in order to measure productivity and prepare. Performed other duties as requested by manager, assistant manager and supervisor. Sent, received and delivered faxes

Due to changing technology in office automation, learned new features and functionalities of copying machines, faxes, scanning.

Administrative/Clerical Assistance Resource Staffing

Houston, TX 1999– 2001

Provided general clerical support, organized mass mail out, processed and distributed mail; prepared overnight packages, created and maintained files, monitored and maintained group office supplies and other general clerical tasks


Microsoft Office: Word, Excel, Outlook SharePoint Document Control LiveLink Documentum FileNet InfoWorks SAP Adobe Acrobat Professional

Team Collaboration Strong Customer Service Correspondence Proof Reading

Record Maintenance Confidentiality Supplies Management Accounts Payable Analytical Critical Thinker Detail-Oriented Accuracy Good Judgment Pro-Thinker

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