Customer Service Representative/Administrative Assistan
Resume:
Lisa Frazier
Dorchester, MA 02124
acugen@r.postjobfree.com
Objective:
To obtain a position in which I can utilize my interpersonal, critical thinking, and
analytical skills to excel within the organization.
Experience:
Boston Housing Authority (Old Colony Development) – South Boston, MA – 10/17/2011-present
Clerk Typist
Filing
Data Collection
Answering and Making Telephones
Creates memos, letters, and correspondence to tenants and various tenant affiliated agencies
Records messages
Fills out forms, cards, and other correspondence
Processes and files work orders
Takes work order requests from tenants, fills out work order log, and maintains work order database as well as IPM-Pest Management(Extermination)
Performs Unit Inspection related duties
Assists Senior Management Aide in rental recertification, rent changes, and private conferences
Assists Manager in resolving tenant issues
Assists Manager in rent collection process
Assists Manager in performing Living Unit Inspections
Performs other required duties as assigned
Ace Employment (Various Locations) Boston, MA – 7/07-10/16/11
Temporary Clerk Typist
Answering and directing phone calls
Entering and Closing Work orders
Filing
Collection of data
Filling out reports, cards, and other correspondence
Take and process work order requests over the phone
Meet and greet visitors
Schedule and attend meetings
Book conference rooms
Track budget and travel expenses
Accurately enter data into database
Prepare folders and information for various meetings
Validate claims and review information
General clerical such as filing, faxing and photocopying
Credit Collection Service - Westwood, MA - 05/2005-06/2007
Client Service Representative
Specialized in bankruptcies
Answered incoming calls and accurately took messages
Met and greeted visitors
Data entry as needed
Massachusetts Port Authority - Boston, MA - 03/26/2003-09/30/2005
Executive Secretary of Transportation Operations
Maintained union employee database as well as supervisors
Scheduled meetings, booked travel, booked conference rooms, called caterers
Answered customer complaints via email, survey comment cards and telephone
Issued parking stickers for all parking facilities
Faxed, filed, photocopied and purchase ordered
City Express - Boston, MA - 08/16/01-11/02
Customer Service Representative
Answered multi line telephone
Took orders via phone and directed to designated parties
Followed up with individuals handling customer complaints
Prepared and maintained a filing system for multiple carriers
Performed data entry, faxed, filed and photocopied
Massachusetts Continuing Legal Education - Boston, MA - 10/00-01/01
Customer Service Rep
Provided friendly customer service and answered multi-line telephone
Responded to customer inquiries and processed phone requests
Accurately entered customer orders and information
Scheduled seminars
Skills:
MS Word, Excel, Access, PowerPoint, Access Database, CCS, PeopleSoft, Outlook and Elite, Keypunching and Shorthand,
Education:
Wakefield High School, Wakefield MA
Hickox Executive Secretarial School, Boston MA
Associates Degree
Boston Business, Boston, MA
Associates Degree
ABCD – Keypunching/Data Entry Certification
64 CREDITS towards BA Business Administration/Management
References supplied on demand.
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