Customer Service Manager

Charlotte A. Gray

**** *** **** ******

Adamsville, AL 205-***-****

OBJECTIVE:

To obtain a challenging and rewarding position in a reputable company where I can use my skills, abilities, and education to benefit an organization with opportunity for growth and advancement.

EDUCATION:

Shades Valley High School

Birmingham, AL 1984 – 1988

QUALIFICATIONS & SKILLS:

Thirteen years of office support, including public relations/customer service

Accounts payables/receivables

Four years in administrative services

100 wpm

Microsoft Word, Access, Word Perfect, and Excel

Excellent time management and organizational skills

Self-motivated, dependable and goal oriented

Professional appearance and high professional standards

Three years data processing

EXPERIENCE:

G. Patterson Keahey, P.C.

Birmingham, AL 2011 – 2015

Legal Assistant

Responsibilities: Opening new asbestos client files, set up appointments with clients, answered all client questions, mailing of all necessary filing materials to clients, filling out of proof of claim forms, update Q&A database, requests of medical and social security records in order to obtain an accurate work history on clients required in order to file an asbestos/mesothelioma claim before being sent to the Trusts, preparation of all correspondence between the firm, co-counsel and Trusts and building various spreadsheets.

Behavioral Health Systems, Inc.

Birmingham, AL 2008 – 2011

Claims Analyst

Responsibilities: Perform accurate and timely data entry related to claims processing and related files and reports, reconcile and verify accuracy of all information posted and generated, process monthly client billings, maintain accurate records on pending/denied claims, processed and paid claims, issue denial/EOB letters as appropriate, maintain orderly files, records and reports as directed, provide back-up clerical support to the Finance Division, communicate with providers regarding claim status as directed, assist in analysis of data generated as directed, perform other related duties and special projects as directed.

G. Patterson Keahey, P.C.

Birmingham, AL 2002 – 2007

Claims Department Supervisor

Responsibilities: Overseeing the Claims Department, which included making sure the Legal Assistants met their quota for the week, making sure asbestos claims were filed properly and accurately before being filed with Trusts, worked opening up new asbestos client files and the of asbestos claims for 284 clients and submitting those to the Trusts, handled all correspondence between the firm, co-counsel and Trusts.

Legal Assistant

Responsibilities: Opening new asbestos client files, set up appointments with clients, answered all client questions, mailing of all necessary filing materials to clients, filling out of proof of claim forms, update Q&A database, requests of medical and social security records in order to obtain an accurate work history on clients required in order to file an asbestos/mesothelioma claim before being sent to the Trusts, preparation of all correspondence between the firm, co-counsel and Trusts.

Gary C. Wyatt, Inc.

Birmingham, Alabama 2000-2002

Receptionists/Executive Secretary

Responsibilities: Answered a 10-line switchboard, typed all correspondence for the President and Vice President and Estimating Department, helped during the BID process between General Contractor and Sub-Contractors, public relations.

Safety Supplies, Inc. /Iron Age Safety Shoes

Birmingham, Alabama 1991-1999

Safety Shoe Manager

Responsibilities: Scheduled four shoe-mobile salesmen to travel to foundries all over the Southeast to sale safety-toe work boots, overseeing the safety supplies store, daily deposits, invoicing, accounts receivable, public relations, cashier sales, customer service and telemarketing.

Receptionists

Responsibilities: Answered 13-line switchboard, filing, mail outs, public relations and inside sales.

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