ROSA A. ACOSTA

**** ******* ***** ***, ************, FL 32224

904-***-**** (cell) / 904-***-**** (work) acugdb@r.postjobfree.com

CAREER FOCUS

I am a committed, productive and dedicated employee with high integrity and strong work ethic.

EXPERIENCE

Loan Processor III November 1, 2012 - Present

EverBank 301 W. Bay St, Jacksonville, FL 32224

Review loan application obtained from loan originator for accuracy, completion and viability

Obtain additional documentation needed from multiple sources

Obtain underwriter loan decisions

Obtain approval and closing conditions

Follow up with all third party vendors to ensure delivery of required reports (such as appraisals, credit and title)

Coordinate documentation to communicate credit conditions to both the borrowers as well as the loan originator.

Process multiples files in pipeline at different stages of the approval process and take responsibility from start to finish of all files within the pipeline.

Title Services Branch Manager November 1, 2004 – October 31, 2012

EverBank (Elite Lender Services a division of EverBank) 301 W. Bay St, Jacksonville, FL 32224

Managed closing group responsible for receiving and placing new title orders, receiving and processing lender closing instructions, preparing HUD Settlement Statements and other documents for closing as well as disbursing funds on closed loans.

Prepared, managed and maintained several management reports as well as department policy and procedure manuals.

Provided any additional assistance and support as needed by higher level management, other department manager, lender’s closing managers, loan officers, loan processors and borrowers.

Conducted face to face closings with buyers and sellers.

Other job titles held at Elite Lender Services: Title Service Assistant Branch Manager, Closer, Title Processor, Order Entry Clerk. Job role responsibilities includes preparing HUD Settlement Statements, ordering payoff statements, reviewing title commitments for additional items needed for closing, disbursing funds on closed loans and assisting to clear any post-closing problems on files.

SKILLS

Customer/Client Focused

Customer Service

Problem Solving Skills – researching and seeking solutions

Organizational

Multi-Tasking

Team Player

Able to work independently

Proficiency with Microsoft Suite

Procedure and Process review and development

Conflict Resolution

Adaptable and Flexible

Dependable and Reliable

EDUCATION

EverBank Essential of Management

October 2010

Coursework taught skills such as:

Self-Management and Emotional Intelligence

Communication Skills

Setting Strategic Goals

Presentation Skill Basics

Process Improvement and Innovation

Creating Individual Development Plan

Florida Community College at Jacksonville

Studied for Associates Degree in Elementary Education. Completed all general education requirements and several degree specific courses. Less than 10 credit hours remain for degree completion.

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