Vickie Barrios

***** ****** **. * *******, CA ***44

209-***-**** t acugd4@r.postjobfree.com

Operations / Customer Support Professional

A Recognized Expert in Customer Service, Experienced in All Aspects of Operations

Productive, energetic operations coordinator with extensive experience in supervision of manufacturing and production environments. Adept at performing in multi-cultural, fast-paced, JIT environments. Solid background in planning and coordinating activities to meet production schedules and KPI requirements within budgetary constraints. Thorough understanding of quality systems and compliance regulations.

CORE COMPETENCIES

Operational Disciplines t Customer Service t Employee Training & Development t MRP Systems

Change Management t Tracking & Measuring progress t Material Review Board t Kronos Timekeeper

Productivity Standards t Fulfillment & Distribution Systems t Microsoft Office t PeopleSoft

SAP within SOX Parameters t Record Keeping t Relationship Building t Effective Communication Skills

EXPERIENCES AND ACHIEVEMENTS

NATIONAL TRAFFIC AND SAFETY INSTITUTE, San Jose, CA. 2014 – Present

Group Facilitator 1992 – 1999

tSupport institute providing group and individual counseling, education classes, orientation, individual appointments, and make-up groups for alcohol and drug issues, and, in the Driving Under the Influence for First and Multiple Conviction Program, facilitates continuing care groups.

tAdhere to state and county requirements, program policies and procedures and Federal and state confidentiality requirements.

tKeep accurate, legible, written records, and listen and communicate effectively.

tFacilitate clients’ insight into their involvement with alcohol.

tPromote client compliance and satisfaction with program requirements.

tDeal effectively with a wide variety of client issues, including hostility, resistance, and denial.

OLIN CHLOR ALKALI PRODUCTS, Tracy, CA Nov. 2006 – Jan. 2012

Supervisor of Operations

tManaged plant operations in plant manager’s absence.

tInventory Control of chemicals needed to meet company KPI’s, ordering and tracking raw materials.

tDeveloped, maintained, and supported Standard Operating Procedures.

tMonitored and maintained manufacturing processes using Statistical Process Control.

tManaged all staff scheduling, including work assignments, rotations, employee training, vacations, breaks, overtime assignments, back-ups for absent employees, and shift rotations.

tRemoved barriers to ensure consistent yields and output quality were maintained, such as ordering and tracking of raw materials through logistical tools.

tMet all operational KPIs: yield, labor hours, delivery goals, and inventory levels.

tCoordinated activities with Logistics and Supply Chain to ensure operations were aligned with production goals.

tExecuted project improvements focused on reducing fixed costs and improving plant yields and raw material usage.

tConducted behavior-based safety, shift transition, and communication meetings.

tManaged preventive maintenance and calibration program, including new equipment cycling.

tMaintained superior quality and performance through tracking and supervision of maintenance planning process.

G-3 ENTERPRISES (Division of EJ Gallo Winery), Modesto, CA June 2003 – June 2006

Production Supervisor, Closure Division

tDirectly supervised shift staff of 15-20 operators, process leads, and warehouse personnel.

tMaintained adherence to ISO 9001, GMP, AIB, and 5S guidelines using internal quality programs and work teams.

tMaintained high quality through monitoring and analyzing data via SPC process.

tManaged line efficiencies by monitoring line speeds and capabilities of high-speed machinery.

tConducted safety inspections as team leader of Shift Safety Committee.

tRepresented company on employee-driven manufacturing improvement program (AIM).

tConducted performance evaluations for upgrades and issued documented employee counseling and disciplinary action as warranted.

tEnsured operators were current with training needs, according to training matrix and SOP revision.

tRepresented operations department on internal audit team.

SIMCO ELECTRONICS, Sunnyvale, CA Nov. 2001 – June 2003

Field Service Coordinator/Trainer

tPlanned, scheduled, and forecasted service for customer base of more than 3,000.

tAllocated appropriate level of technical representation to guarantee customer satisfaction.

tCommunicated customer equipment specification requirements and custom and special account information.

tNotified customers of monthly inspections and site visits.

tPerformed root cause analysis on customer complaints by tracking service and complaints.

tImproved online customer access program through collaboration with MIS on system modifications.

tProcessed billing, invoicing, and credit resolutions and generated quotes.

tTeamed with account managers to ensure customer concern resolution and secure future account business.

tImproved quality of service at all levels by conducting customer site visits and customizing service needs.

EDUCATION

Global Supply Chain Management Courses, University of Phoenix, Lathrop, CA

Bachelor of Science, Global Supply Chain/Logistics, DeVry University, Expected Completion 2016

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