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Project Manager Sales

Milpitas, CA
April 21, 2016

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Satish Arumugam MBA, PMP, PMI-RMP, CSM

Cell: 610-***-**** Email:

Profile Summary

Over 18 years of IT Experience.

Expertise in Scrum, SAFE and waterfall methodology in software implementation projects.

Proven ability in planning project activities (scoping, estimation, tracking, change management, release management and post implementation support)

Possesses strong ability to act as the liaison between the business and IT using knowledge of business processes

Solid understanding of the software development lifecycle.

Successfully managed, scoped and delivered IT solutions in ERP systems like Oracle, SAP, Siebel and JDEdwards.

Provided valuable expertise in Sales Performance Management, Service Business Transformation, Service/Subscription Billing, Data Cleansing Projects, Order to Cash, Procure to Pay, Call to Resolution and Contract Management footprint.

Gained industry exposure in High Technology, Telecommunication, Financial Services, Manufacturing, Gas Distribution, Health Management, Education Services and Public Sector

Mentor team to develop impactful user stories and make use of tools like JIRA/Rally to monitor product and scrum backlog.


As a freelancer provided consulting/project management expertise to the following clients



Cisco Systems

02/15 – 12/15

Acted as a Product owner and mentored the team to automate the sales compensation landscape.

Develop user stories and plan sprint rollout

Aided the team to provide automated solution to credit sales rep commission calculation for Cisco Cloud based offerings.

Conducted requirement Analysis to identify all upstream and downstream application impacts for future service roadmap

Documented architecture program epics, features and user stories for implementation for Annuity business transformation project.

Work with cross functional teams to resolve key design decisions for new architecture landscape

Gained valuable knowledge of Cisco Service architecture footprint (CSCC & CCW)


10/14 – 02/15

Document Functional design documents for various Phases of implementation

Verify Test scripts and test plans with QA team

Aide team in Production rollout

Cisco Systems

05/14 – 10/14

Aided the team in analyzing the root cause of data corruption

Deploy the solution for data cleansing and migration.

Senior Principal Consultant, Oracle Corporation, USA (Feb 2011 – April 2014)

Achievements & Job Profile:

Played a key role as a strategy consultant for business transformation projects in High Technology and Industry verticals.

Aided Sales and Pre-sales consultants to close CRM deal worth half a million to 1 million dollars by providing subject matter expertise by gathering, analyzing and providing best industry solution.

Gained knowledge and overview of Fusion and cloud applications




Cisco Systems

Provided solutions to client to compete in the new service oriented industry.

Analyzed the present system architecture and provided solutions to align the system for clients to achieve the company’s vision.

Aided the business in identifying the growth inhibitors and identify opportunities to overcome those inhibitors

Prepared and conducted presentations to senior management and business IT architects to gain acceptance on proposed solution.

GE Appliances

Provided solution to transform the service business to profit generating and streamlined business unit.

British Telecom, London, UK

Acted as a Project Manager and implemented Incentive Compensation with Medium to complex plans.

Performed requirement gathering, solution design, Conference room pilots and knowledge transfer to business subject matter experts.

Praxair Inc.

System and Customer Data Hub. Performed integration Document Use cases and to be business processes for Customer Data Hub implementation.

Aided the business in identifying the Conversion/Integration strategy from legacy system to Customer Data Hub and to JDEdwards using SOA.

Performed Data mapping between legacy mapping between Customer Data hub and JDEdwards.

Xerox Corp

Aided the business in proposing Out of the box solution for complex business processes in areas of Contracts Lifecycle

Developed Prototype for Service Contract Creation and maintenance.

Unisys Corp

Performed workshops and conducted CRP1.

Aided the business by providing implementation footprint based on best business practices.


The business benefited by realizing revenue of 7 million dollars by fixing the data corruption.

Jenny Craig

Performed Map & Gap Analysis for OIC implementation and analyzed their existing business processes.

Proposed the Application Integration Architecture (AIA) to integrate Siebel OM and PRM with OIC.

Fair Issac Corp

Aided the client to identify and implement pre-upgrade steps required for EBusiness CRM applications ( Teleservice, Isupport, Service Contracts).

Tested the environment after upgrade and documented the issues and provide solutions to the identified issues.


Aided the client in Production rollout of R12 financials Procure to Pay process.

Provided support to critical Go-Live issues in Procure to Pay process.

Assisted with loading legacy data into the production system for Go-Live.

Technical Standard Safety Authority, Canada

Analyzed the business and the data effectively and provided solutions to improve the data integrity by change in the business process and by implementing customer data hub and customer data Stewart.

Business System Analyst, Equinix Corporation, Singapore (Aug 2010 – Nov 2010)

Achievements & Job Profile:

Conducted 2 Conference room pilots (CRP) and User Acceptance Testing for Procure to Pay process for APAC region.

Provided solution for Management Reporting using Business Intelligence.

Project Manager/Functional Manager – Oracle Applications, Core Logic, Bangalore, India (Dec 2004 - Aug 2010)

Achievements & Job Profile:

Acted as a Project Manager/Functional manager for multiple ERP/CRM implementations.

Played key role in Sales and Billing integration implementation for launch of new products leading to additional annual revenue generation of $400 Million.

Automated manual activities in contract creation & renewal process leading to 30% rise in employee productivity levels.

Successfully managed project involving consolidation of servers resulting in annual savings of $2 Million through reduced license costs.

Significantly reduced recruitment costs (~$5000 per hire) for the organization through development of training programs on Oracle products.

Acknowledged for efficient leadership of several ERP & CRM teams of 12-15 technical & business analysts.

Managed and coordinated implementation and enhancement activities between corporate and offshore locations

Functional Lead – CRM Applications, Wipro Technologies Ltd, India/ USA (May 2003 - Dec 2004)

Achievements & Job Profile:

Successfully managed various phases of Oracle CRM implementation for the utility industry.

Instrumental in assisting the organization in setting up the offshore operation as a functioning unit for the project.

Actively involved in presales activities resulting in long-term relationship with telecom client and revenue of $5 Million.

Played key role in development of proposals for Oracle CRM/ERP for the business ranging from $500,000 to $1 million.

Principal Consultant – CRM Applications, Oracle Corporation, USA (Nov 2000 – Sept 2002)

Achievements & Job Profile:

Successfully conducted knowledge transfer to implementation consultants, principal consultants and support personnel pertaining to new releases of software.

Provided Quality Assurance for new releases of software especially with regard to ensuring functionality met business process requirements

Provided feedback to Oracle’s Curriculum Development team on the development of new courseware.

Selected by Oracle University to deliver training used for Online Learning Network and Instructor-Led Online initiatives.

Involved in change management aspects of implementation (specifically with regard to developing the required training materials for end-users on the various modules installed at the client site).

Senior Consultant, DA Consulting Group, USA (Apr 1998 - Nov 2000)

Achievements & Job Profile:

Acquired significant exposure in implementation of SAP, JDEdwards, Oracle Financials and Siebel SFA.

Liaised with stakeholders of Fortune 500 companies and Government agencies to ensure successful implementation of ERP/CRM software.

Conducted process re-design sessions with clients to create and document the business flows for Sales & Distribution, Financials and HR implementation besides assisting clients on implementation of Order to Cash, Recruit to Hire business processes.

Software Skills

Oracle E-Business Suite Oracle Financials ( AP,AR, GL, FA, Cash Management), Customer Data Hub, Teleservice, Field Service, Mobile Field Service, Contracts Core, Service/Subscription Contracts, Installed Base, Incentive Compensation, Order Management and CRM Foundation

JDEdwards Accounts Receivable, Address Book, Sales Order Management, Purchasing, Shop Floor Control, Inventory Management, Advanced Pricing

SAP R3 Sales & Distribution, Financials, Cash Management, Materials Management, Human Resources

Siebel: Siebel Sales Force Automation

JIRA/RALLY : Utilized the tools to capture user stories and monitoring the scrum team accomplishment. Review burndown charts and provide reports to stakeholders.

MS Project: Develop project plans, scheduling resources and review the items in critical path.

Education & Certifications

Certified Scrum Master, Scrum Alliance

Certified Oracle Project Manager Level 2 certification

Completed the Level 4 training of Oracle Fusion Technologies (Customer, Contracts, Sales etc

Certified in Oracle Unified Method Implementation strategies.

Certified Risk Management Professional ( PMI-RMP), Project Management Institute

Certified Project Management Professional (PMP), Project Management Institute

MBA (Marketing), University of Dallas, USA, 1996

Bachelor of Science (Hotel & Restaurant Management), Johnson & Wales University, 1990

Diploma in Hotel Management, Institute Hoteliere Caesar Ritz, 1988

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