Customer Service Representative / Patient Relations Specialist / Clerk
Resume:
Contact Details
Toni M. Young
Galloway, New Jersey, 08205
********@*******.***
Summary
Twenty years of hands on work experience
Knowledge of multi line telephone systems
Able to type 55 wpm
Basic computer skills
Organized, reliable, punctual, considerate work ethic
Objective
Look to join a team where a professional demeanor is valued. Interested in increasing knowledge through on job training.
Employment History
Customer Service Representative
Lincoln Medical Supply - Pleasantville, NJ
June 2002 - February 2016
Home medical equipment supply company
Handled multi line telephone calls, able to keep customers and clients satisfied, usually with a small staff. Processed prescriptions via fax and telephone calls, accurately and within a timely fashion. Reguarly verified insurance benefits for qualifications and authorizations. Aided customers with questions about medical equipment or supplies, informing them about their insurance coverage. Guided customers through the insurance authorization procedure, keeping them informed doing the process. Input orders into computer for delivery or pickup of equipment. Phoned customers to schedule arrangements. Helped train six new employees in customer service department.
Inventory Control Clerk
Claridge Casion Hotel - Atlantic City, NJ
January 2001 - May 2002
Casino office
Entered data for accounting and purchasing departments, insuring accurracy before turning into managers. Took physical inventory every month on casino bars and hotel kitchens, to maintain correct quantities for patrons enjoyment. Inputting results into computer on a monthly basis.
DataEntry Clerk
Manpower - Northfield, NJ
September 2000 - December 2000
Temp Agency
Completed a years worth of backed up filing for Harrah's Casino.
Input data on customers for tax preparation from winning vouchers for Claridge, ultimaley being hired by this company full time.
Data Entry Clerk
DiversityLever - Cambridge, MD
1998 - 1999
Shipping company
Entered orders into computer from customer service representatives, correcting product sale prices when needed. Phoned representatives on all back orders and cost adjustments made. Added charges and shipping methods to freight documents, before filing them in numerical order.
Customer Service Representative / Location Coordinator
Recovery Room / Aeromed - Easton, MD
1991- 1996
Home medical equipment supply company
Assisted walk in customers. Took supply orders via telephone. Over saw managers report. Managed petty cash box and reconciled cash sale drawer daily. Handled purchasing, receiving, and inventory. Reviewed outstanding customer accounts, correcting billing as necessary.
Telephone Secretary
5 By 5 Communications - Easton, MD
1990 - 1991
Answering Service
Took messages for multiple business types, via multi line computerized telephone system. Paged on call personnel and direct dialed all emergency telephone calls. Regularly reviewed open messages on all accounts.
Education
Easton High School - Easton, MD
Graduation: June 1990
Business Courses
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