NAME IN FULL: JOSHUA ANIETIE OKON
SEX: MALE
NATIONALITY: NIGERIA
STATE OF ORIGIN: AKWA IBOM
9TH SEPTEMBER 1978
DATE OF BIRTH:
MARITAL STATUS: married
CONTACT: *, ****** ***** ***
KAROUNWI AVE.
ITIRE-SURULERE, LAGOS
TEL: 080********
EMAIL: JSHOKON@YAHOO
SCHOOLS ATTENDED WITH DATES
a. Community Secondary Sch, Akpoutong Esit Eket L. G. A (1997-
2004)
b. Lagos State University (2005 2011)
QUALIFICATIONS OBTAINED WITH DATES
1. W.A.E.C (2004)
2. (B. Sc. Economics) Second Class Lower (2011)
WORKING EXPERIENCE
I have over five (5) years working experience in managing hotel facility,
efficient customer service and creating a warm and welcoming atmosphere
for all of our guests. To supervise, train and motivate others.
OBJECTIVE:
To work in a competitive, well-structured and result-oriented company,
and serve in a position that offers challenges for the attainment of
corporate ideals and limitless opportunities for the enhancement of skills
and achievement of goals of well-managed organization.
SKILLS AND ABILITIES
Honesty in dealings
Ability to work under pressure and handle multiple assignments
Seeks and accepts responsibility at all times.
Highly proficient in the practical application of professional/technical
knowledge.
High proficient in the practical application of professional/technical
knowledge.
High integrity and demonstrable enthusiasm to do a good job.
Quick learner and adaptive.
Ability to manage in a diverse environment with focus on client and
customer services
Proficient in MS Office (Outlook, Word, Excel, PowerPoint
(Presentation), Corel Draw, Paintbrush, PDF.
WORKING EXPERIENCES
Sept. 2012 TODATE PLANETONE HOSPITALITY
5, MOBALAJI BANK ANTHONY WAY MARYLAND, IKEJA, LAGOS.
Responsibilities DUTY MANAGER
To deliver excellent customer service at all time to guest, and also ensure
guest comfort and safety.
Deal with all enquires in a professional and courteous manner, in person, on
the telephone or via email.
Assist in keeping the hotel clean and tidy, at all time.
Deal with all guest complaints in a professional manner.
Keep up to date with current promotions and hotel pricing, to provide
information to guests, on request, while maximizing bedroom sales
opportunities.
Manage and maintain the administration of all reservations, cancellations
and noshows, in line with company policy.
Complete all daily administration tasks as required.
Ensure that all bedrooms/conference rooms and areas under my
responsibility are checked thoroughly at the end of every shift, confirming
that they meet our standards.
Maintain the correct handling of all soiled linen and ensure that every
bedroom has the correct bedding and relevant number of towels.
NOV 2009 AUG2012 PARKVIEW HOTEL
Iyana ipaja Lagos.
(DUTY MANAGER)
RESPONSIBILITIES
Deal with all enquires in a professional and courteous manner, in
person, on the telephone or via email.
Assist in keeping the hotel clean and tidy, at all time.
Deal with customer complaints in a professional manner.
Keep up to date with current promotions and hotel pricing, to
provide information to guests, on request, while maximizing
bedroom sales opportunities.
Manage and maintain the administration of all reservations,
cancellations and noshows, in line with company policy.
Complete all daily administration tasks as required.
Ensure that all bedrooms/conference rooms and areas under my
responsibility are checked thoroughly at the end of every shift,
confirming that they meet our standards.
Maintain the correct handling of all soiled linen and ensure that
every bedroom has the correct bedding and relevant number of
towels
Report any faults or damage in any of the bedrooms (or hotel
facilities) immediately to hotel manager.
Monitor and oversee maintenance issues relevant to the hotel and
liaise with thirdparty contractors as required.
Complete regular checks on portable electrical appliances.
Be accountable for all relevant product delivery and stock
management (mainly, laundry, cleaning materials and bedroom
supplies), including setting stock levels, checking, counting,
storage, reconciliation and loss investigation.
Provide reports, as required, for hotel management.
Maintain effective communication, at all times, among the team,
hotel manager and night manager.
.
HOBBIES: Reading, Explore, Traveling and Playing Soccer
REFEREES
Mr. Samuel Joshua
Supervisor PHCN
UyoAkwaIbom
Tel: 080********
Mr. DayoAdesugba
Senior elder
Daniel Centre