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Customer Service Manager

Location:
Lagos, Nigeria
Salary:
N 200,0000
Posted:
April 23, 2016

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Resume:

NAME IN FULL: JOSHUA ANIETIE OKON

SEX: MALE

NATIONALITY: NIGERIA

STATE OF ORIGIN: AKWA IBOM

9TH SEPTEMBER 1978

DATE OF BIRTH:

MARITAL STATUS: married

CONTACT: *, ****** ***** ***

KAROUNWI AVE.

ITIRE-SURULERE, LAGOS

TEL: 080********

EMAIL: JSHOKON@YAHOO

SCHOOLS ATTENDED WITH DATES

a. Community Secondary Sch, Akpoutong Esit Eket L. G. A (1997-

2004)

b. Lagos State University (2005 2011)

QUALIFICATIONS OBTAINED WITH DATES

1. W.A.E.C (2004)

2. (B. Sc. Economics) Second Class Lower (2011)

WORKING EXPERIENCE

I have over five (5) years working experience in managing hotel facility,

efficient customer service and creating a warm and welcoming atmosphere

for all of our guests. To supervise, train and motivate others.

OBJECTIVE:

To work in a competitive, well-structured and result-oriented company,

and serve in a position that offers challenges for the attainment of

corporate ideals and limitless opportunities for the enhancement of skills

and achievement of goals of well-managed organization.

SKILLS AND ABILITIES

Honesty in dealings

Ability to work under pressure and handle multiple assignments

Seeks and accepts responsibility at all times.

Highly proficient in the practical application of professional/technical

knowledge.

High proficient in the practical application of professional/technical

knowledge.

High integrity and demonstrable enthusiasm to do a good job.

Quick learner and adaptive.

Ability to manage in a diverse environment with focus on client and

customer services

Proficient in MS Office (Outlook, Word, Excel, PowerPoint

(Presentation), Corel Draw, Paintbrush, PDF.

WORKING EXPERIENCES

Sept. 2012 TODATE PLANETONE HOSPITALITY

5, MOBALAJI BANK ANTHONY WAY MARYLAND, IKEJA, LAGOS.

Responsibilities DUTY MANAGER

To deliver excellent customer service at all time to guest, and also ensure

guest comfort and safety.

Deal with all enquires in a professional and courteous manner, in person, on

the telephone or via email.

Assist in keeping the hotel clean and tidy, at all time.

Deal with all guest complaints in a professional manner.

Keep up to date with current promotions and hotel pricing, to provide

information to guests, on request, while maximizing bedroom sales

opportunities.

Manage and maintain the administration of all reservations, cancellations

and noshows, in line with company policy.

Complete all daily administration tasks as required.

Ensure that all bedrooms/conference rooms and areas under my

responsibility are checked thoroughly at the end of every shift, confirming

that they meet our standards.

Maintain the correct handling of all soiled linen and ensure that every

bedroom has the correct bedding and relevant number of towels.

NOV 2009 AUG2012 PARKVIEW HOTEL

Iyana ipaja Lagos.

(DUTY MANAGER)

RESPONSIBILITIES

Deal with all enquires in a professional and courteous manner, in

person, on the telephone or via email.

Assist in keeping the hotel clean and tidy, at all time.

Deal with customer complaints in a professional manner.

Keep up to date with current promotions and hotel pricing, to

provide information to guests, on request, while maximizing

bedroom sales opportunities.

Manage and maintain the administration of all reservations,

cancellations and noshows, in line with company policy.

Complete all daily administration tasks as required.

Ensure that all bedrooms/conference rooms and areas under my

responsibility are checked thoroughly at the end of every shift,

confirming that they meet our standards.

Maintain the correct handling of all soiled linen and ensure that

every bedroom has the correct bedding and relevant number of

towels

Report any faults or damage in any of the bedrooms (or hotel

facilities) immediately to hotel manager.

Monitor and oversee maintenance issues relevant to the hotel and

liaise with thirdparty contractors as required.

Complete regular checks on portable electrical appliances.

Be accountable for all relevant product delivery and stock

management (mainly, laundry, cleaning materials and bedroom

supplies), including setting stock levels, checking, counting,

storage, reconciliation and loss investigation.

Provide reports, as required, for hotel management.

Maintain effective communication, at all times, among the team,

hotel manager and night manager.

.

HOBBIES: Reading, Explore, Traveling and Playing Soccer

REFEREES

Mr. Samuel Joshua

Supervisor PHCN

UyoAkwaIbom

Tel: 080********

Mr. DayoAdesugba

Senior elder

Daniel Centre

070********



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