Customer Service Representative
Resume:
Objectives
To obtain a position as an Administrative Assistant
Experience
Date of Employment:8/15- Present
Aditya Birla Minacs
Farmington Hills, MI 48331
Customer Service Representative II for Consumers Energy Account
Create New Accounts
Transferred customers from address to another
Ended services for customers moving out of service area
Inputted monthly and end meter reads
Transferred customers to other departments
Sold other products and services
Experience
Date of Employment: 7/11-8/15
Aditya Birla Minacs
Farmington Hills, MI 48331
Customer Service Representative I for Consumers Energy Account
Explained bills to customers
Assisted customers with budget and payment plans
Advised customers of different payment options
Sold Appliance Service Plan
Created work orders for reconnects and outages
Experience
Date of Employment: 6/08-6/11
Company name Convergys/Aditya Birla Minacs
Warren, MI 48092
Customer Sales and Service/OnStar Technical Assistant for OnStar
Set up routes for subscribers
Set up, cancelled and modified roadside assistance
Gave standard directions to customers when turn by turn directions were not available
Helped subscribers on emergency calls
Upgraded subscribers from standard Safe and Sound Plan to premium service Turn by Turn directions
Completed Hands Free Calling Minute downloads
Followed triage to help customers with OnStar Unit receiving emails, or connecting to OnStar
Date of Employment: 09/02-08/07
SPIRIT ARILINES
CLINTON TOWNSHIP, MI
Reservation Sales Consultant
Created new reservations
Changes reservations and applied fees
Confirmed reservations
Gave callers flight information
Made outgoing calls to inform customers of new flight information and of cancellations
Professional Education
Dates of Attendance: 01/01 To 06/06
Baker College Auburn Hills, MI
Bachelor’s Degree
Computer Information System
Academic Education
Dates of Attendance: 09/88 To 12/91
Baker College Flint, MI
Associates Degree
Travel Tourism, Travel Agency Management
References
References are available on requests
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