Stony Point, NY ***- 354-9202/ 845- 659-1243 email@example.com
HEALTH CARE SERVICES PROFESSIONAL
Demonstrated background in Health Care Services Administration, Health Care Program Management,
Operations Oversight, Staff Management & Supervision and Branch Management accompanied with proactive coordination, multitasking and problem solving skills
Dedicated and results driven health care executive with year-over-year success in leading challenging health care management initiatives, with emphasis on directing operations of health care services facilities. Expertise in executing strategic leadership through building relations among executive staff critical to long range planning and instituting cutting edge programs designed to position hospitals/ health care facilities as competitive, high quality health care providers. Experienced with developing, implementing and revising policies/ procedures that improve efficiency, reduce costs, and enhance patient services.
A performer with experience delivering cross functional leadership, policy & procedure development, patient satisfaction, records management, payroll processing, cost reduction and performance improvements solutions through effective relationship/team building, efficient staff collaborations/liaisons, working closely with senior management, patients, nurses, stakeholders, and other employees. Areas of Expertise include:
Healthcare Operations oversight
Healthcare Systems Coordination
Facility Operational Management
Process Workflow Analysis
Policy & Procedure Development
Staff Training & Development
Staff Recruitment & Orientation
Business Operations IT Liaison
Statistical Data Analysis
Federal/ State Compliance
Master of Public Administration, M.P.A
Long Island University, Orangeburg, NY
Bachelors of Art
Pace University – White Plains, NY
At Home, Ltd. - Nanuet, NY (Subsidiary of Premier Home Health Care) June 2015 – March 2016
Established relationships with health care facilities, MLTC’s, and families to provide service to sustain client’s residence in a safe environment. Utilized judgment and experience to document Client and employee reports while following the company guidelines in relation to policy and procedures and DOH regulations. Completed Quarterly Performance Improvement Reports. Contributed to obtaining sales goals while providing leadership to office staff. Provided solutions to staffing in relation to coverage for active clients and high hour, low hour, and live-in cases.
Obtained increased reimbursement of up to 13% from a known Provider.
Initiated staff recruitment at One Stop in Rockland and Orange Counties, Welfare to work, and job fairs.
Solidified membership with the Rockland Business Association for exposure within their professional network.
Developed an operational plan 2016 for the Branch.
Contributed to an increased wage structure/bonus plan for field staff.
Administrative Services Manager
RiverSpring at Home, Bronx, NY, formerly ElderServe Health Jul 2012 – June 2015
Key player in the development of strategic operational plans, that incorporated goals and objectives that work towards the strategic direction of the health care services company. Provided leadership and direction to operations staff in Manhattan and Bronx Offices to attain company goals; implemented and revised policy and procedures, processes and work flows pertaining to service authorizations; implemented lean process improvement initiatives to boost productivity and streamline workflow
Contributed to significant reduction in costs for medical supplies by up to 10%.
Implemented cohesive procedures for Transportation Department.
Significantly improved provider performance to increase patient satisfaction.
Attained targeted goals of the organizations.
Operations Manager/ Systems Coordinator
Englewood Hospital and Medical Center, Englewood, NJ April 2007 – Nov 2011
Maintained and reviewed policies, procedures and practices to ensure compliance with all federal laws/ JCAHO standards related to Equipment Management and Information Management. Wholly accountable for entire operations of medical supplies; delivered dedicated support to home health and clinical departmental operations.
Implemented and outsourced selected company for medical supplies as well as maintaining supply room.
Employed a VOIP telephone system and reduced overtime for clinical staff with the training/ utilization of unit secretaries.
Promoted dress conformity to clinical staff through soliciting a vendor to manufacture specific clothing with the hospital logo.
Branch Manager/ Administrator
New York Health Care – Rockland County Branch Sept 2004 – Mar 2007
Ensured compliance to all state regulations and JCAHO standards; provided vision and strategic leadership to manage clinical and non-clinical staff; effectively planned staff activities while adhering to schedules/ budget while reducing costs; implemented an effective Compliance Tracking System ensuring compliance and compliance with various state regulations
Successfully increased private duty cases by up to 3%.
Implemented a state regulation for criminal background checks for Home Health Aides.
Nursing Personnel Coordinator
Nyack Hospital, Nyack, NY Aug 1989 – Sept 2004
Prior Roles: Long Term Home Health Care Coordinator and Staffing Coordinator
Developed, maintained and implemented nursing policies and procedures that conformed to current standards of nursing practice, facility/ hospital philosophy, and operational policies; ensured delivery of compassionate quality care and nursing supervision as evidenced by adequate services and staff coverage; accurately maintained personnel records for clinical and secretarial staff; submitted all payroll requests/ increases to payroll as per union contract; delivered statistical data pertaining to staff on the hospital units
Maintained staffing board, in-house recruitment and oriented new nurses.
Sustained all FMLA information for clinical and non-clinical staff.
Delivered statistical data pertaining to staff on the hospital units.
MS Suite 2010 McKesson Purchasing System LTCHEE MCO NDoc ARROW