India D. Schaffers 470-***-****

**** ********** *** **** ***** GA,30344 acug1p@r.postjobfree.com

Objective:

Strong customer service leader with 6 years of supervising experience (4 years' in retail managing) seeking to obtain a position where I can utilize my communication and people skills to influence organizational growth and bottom line profitability.

Summary of Qualifications

Possess strengths in managing, leadership, organization, written and oral communications skills, and the ability to identify and solve problems

Results-oriented, team player, dutiful respect for compliance in regulated environment and strong attention to detail

Utilize excellent knowledge of supervision, budgeting, advertising, customer service, and personnel control

Work well with people of diverse backgrounds and cultures

Maintain vast knowledge of operational processes and procedures, and inventory control

New employee training, cashier, merchandising, and shipping and receiving

Professional Experience

Dial America, Athens GA

December 2015-Present

Customer Service Rep

Responsibilities:

Answering customer requests or inquiries

Identifying and resolving customers’ issues using problem-solving skills

Building a positive rapport across a variety of personality types

Continually maintaining a working knowledge of our clients’ products, services and promotions

Putting the customer first and remaining polite and professional at all times

Documenting all customer information, communications and sales in CRM system

Convergys, Tampa FL

August 2014-December 2015

Team Support Specialist

Responsibilities:

●Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.

●Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

●Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

●Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

●Maintains call center database by entering information.

●Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Dollar General, College Park GA

March 2014-August 2014

Assistant Manager

Responsibilities:

●Authorize and sign for refunds and overrides; count register; deposit money in bank.

●Assist in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures.

●Scheduling employees; ensuring adequate scheduling coverage; entering payroll information into computer; assessing work completion and following up with employees regarding performance.

●Order drop-shipments and other areas of store.

●Ensure that merchandise is presented according to established practices and utilize merchandise fixtures properly including presentation, product pricing and signage.

●Assist in plan-o-gram implementation and maintenance.

●Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.

Family Dollar, Roswell GA

April 2013- February 2014

Assistant Manager

Responsibilities:

●Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.

●Maintains a presence in the store by providing excellent customer service.

●At the direction of the Store Manager, supervises, trains, and develops Store Team Members on Family Dollar operating practices and procedures

●Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.

●Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.

●Supports Store Manager in loss prevention efforts.

●Assumes certain management responsibilities in absence of Store Manager.

Goodwill of North Georgia, Atlanta, GA

June 2011 - April 2013

Floor Supervisor

Responsibilities:

●Train, motivate, and supervise personnel

●Ensure customer and donor satisfaction standards

●Meet and exceed budgeted financial performance

●Accurately and timely maintain customer transactions

●Ensure compliance of safety and security policies and procedures

●Manage scheduling, order supplies, and maintain inventory

●Complete voids, make change, and perform record keeping duties of cash variances

●Maintain professional communication with management and supervisors

Crossmark, Plano, TX

Nov 2009 - June 2011

Product Demonstrator

Responsibilities:

●Served as inventory control manager to maintain accuracy

●Performed customer relation duties

●Responsible for scheduling demos and advertising merchandise

●Coordinated company functions and boosted moral of company

●Managed increased sales

Education:

Penn Foster High School 2008

Reference

Available upon request

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