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Customer Service Manager

Airdrie, AB, Canada
April 23, 2016

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Plant Supervisor 2012 to 2014

Alberta Beverage Container Recycling Corporation, Calgary, AB

•Supervised team of 15+, overseeing inventory counts, incoming and outgoing traffic, scheduling, safety, Timecards, and assigning housekeeping responsibilities.

•Conducted weekly toolbox meetings with staff, reviewing work policies and job procedures, ensuring all employees were trained for new equipment and safety procedures.

•Supported safety inspection program, recording inspection sheets, resolving safety issues, and improving processes, reducing or eliminating reoccurring accidents.

•Reported unsafe conditions of plant property, building, and equipment, completing SARF for maintenance, documenting issue resolution with supervisors and Maintenance.

•Halted performance of tasks until hazard assessment was completed by health and safety commodity, Ensuring employee safety.

•Oriented new employees, providing plant familiarization and training for stations, improving onboarding.

•Supported move of plant, assisting with teardown and setup. Plant was up and running in 4 days, meeting all deadlines, with no impact on customer service and no lost sales of parts.

Warehouse Supervisor 1991 to 2012

Whirlpool Canada Ltd, Calgary, AB

Controlled all inventory levels and reorder inventory every week for stock levels to fill customer orders.

•Extensive experience in working in Six Sigma/Lean Manufacturing implemented work environment.

•Managed distribution center, supporting corporate restructuring and enabling positive environment, aligning team around change management processes, policies, procedures, and standards.

•Oversaw warehouse and administration activities, including budget, housekeeping, banking, daily logs, space setup and layout, organization charts.

•Created client-focused parts-supply service center, improving transparency, automation, accountability, stability, and operational best practices.

•Issued inventory report, IN / OUT status report, dead stock report, goods age report, consumption report, budget report, and manpower status report to national manager, improving stock rotation.

•Provided performance reviews, opportunities for promotion and training, including workflow.Using SAP/ AS400 reporting requirements, building capable, motivated, and efficient staff, achieving highest turnover rate in Canadian distribution centers for 9 years.

•Planned personnel requirements based on client-supplied schedules, ensuring efficiency and meeting all needs.

•Audited daily labor and billing reports, following up and controlling absences and overtime.

•Negotiated 'next day delivery or free' clause with delivery company, saving $300 monthly shipping costs.

•Loading and transferring, document recording, and data entry, verifying SAP against actual activities.fgf


Advanced English Oxford Learning Centre – Calgary, AB

Level A CPR - St. John's First Aid - Calgary, AB

St. John's First Aid/First Responder - Calgary, AB

WHMIS in Health and Safety- MHSA

MHSA Health and Safety Training - Calgary, AB

Workplace Safety - MHSA

Occupational Health and Safety –MHSA Calgary, AB

Accident Investigation - MHSA

Certified Forklift Ticket Alberta Safety Council - Calgary, AB

Transportation of Dangerous Goods certification –MHSA

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