Customer Service Manager

Jarred T. Silverman

*** *. **** ****** *** York, NY 10017 845-***-**** acufzj@r.postjobfree.com Professional Summary Strong interpersonal skills and dedicated work ethic. Able to communicate with people in a variety of age groups on many levels. Compassionate and dedicated individual.

Experience Assistant Property Manager- On-Site

May 2015- Present

FirstService Residential- New York, NY

In charge of Renewal Process and rent negotiations.

Currently act has a liaison between building owner, tenants and company.

Providing high quality customer service for two luxury buildings in FIDI.

Responds to all communication in a timely and professional manner. Property Management – Community consultant

July 2014- May 2015

Avalon Bay – Wood-ridge, NJ

In charge of leasing apartment in a high traffic property.

Handled all complaints and concerns with professionalism and courtesy.

Completed all task to ensure the building was operating at a high level. Assistant Management Executive

February 2014 to July 2014

AKAM Associates - New York, NY

Maintained a portfolio of 13 buildings in Manhattan.

Provided high quality customer service to luxury buildings.

Assisted the property manager on the monthly and yearly budget.

In charge of the staff at each building i.e. Superintendent, Doorman, Porter, etc.

Planned and prepared all Board and Annual Coop/Condo Meetings.

Monitored every aspect of the day-to0day duties to ensure the buildings ran smoothly. Assistant Property Manager

August 2013 to February 2014

FirstService Residential- New York, NY

Maintained current knowledge of each assigned property

Prepared and distributed memos, notices and other correspondence to residents.

Provided customer service via phone and email to residents.

Assisted with contractor selection process.

Communicated with residents as needed.

Enforced property's policy on rent, common charges and maintenance payments.

Received, processed and oversaw all apartments alteration requests.

Prepared and distribute arrears reports and arrears notices for each property.

Prepared all pre and post annual meeting tasks.

Attended board meetings when needed.

Property Management – Community consultant

January 2012 to August 2013

Avalon Bay – Jersey City, NJ & Nanuet, NY

Responsible for the operation and oversight of 504 apartments.

Communicated with residents on a daily basis to ensure their time was well spent.

Leased apartments, and provided high quality customer service to residents and Prospective residents.

Solely in charge of the Move out process as well as send out notices. Additional Skills:

-MRI -Salesforce

-Cammact -Yardi

-All Microsoft Office -Connect

-BJ Murray -BuildingLink

Education SUNY Canton, Class of 2011

Canton, NY

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