IT & NETWORK PROFESSIONAL WITH MANAGEMENT AND SALES EXPERIENCE

Experienced computer technician and sales professional with ten years of proven skills in administration of complicated and critical tasks in a fast-paced environment. Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, customer satisfaction, and overall company goals. Extremely committed and motivated employee focused on the success of the team, the solutions, and the company and its values, while also maintaining individual success.

SKILLSETS

•CompTIA Network Certified

•CompTIA A+ Certified

•Esprida Live Control

•Monet Software

•Go To Assist

•Skype for Business

•Share Point Office 365

•Sales Force

•Outlook

•Star 2000 Reporting

•Windows NT 4.0, 2003, XP, 7, and MAC OS

•Microsoft Networking

•Trouble Shooting

•Software Implementation

•Desktop Systems

•Troubleshooting/Component Repair

•OS Fundamentals

•TCP/IP Configuration

•Preventive system maintenance and support

•Network protocols and standards

•Installation & configuration of client and server operating systems

•Hardware/Software Installation

•Microsoft Office

•Install, configure, upgrade & troubleshoot vendor neutral systems

•Install and configure windows 2000/03/08 server

•Set up users, policies

•Perform post installation configuration

•Understanding of development, networking, security & business concept

•Network implementation and support

•Diagnosing software and hardware problems

PROFESSIONAL EXPERIENCE

SUPERVISOR / SENIOR TECHNICIAN June 2011- March 2016

DATROSE/ADECCO

Supervisor escalations addressed an average of 25 customer inquiries and complaints each week.

Daily maintain chats average 80 to 100 daily. All questions from agents had to be acknowledged promptly.

Manage a business partner line whenever a Kodak Alaris liaison called helped assist getting them what they needs.

Monitor and pulled calls for quality control on average of 60 calls month.

Coordinated and conducted server new hire training class.

Mentored and couched new hires until they self-sustainable.

Conducted interviews.

Conducted morale events like Weight Loss Challenge over 150 pounds loss throughout the center.

SUPERVISOR SALES ASSOCIATE November 2009 – June 2011

AMERICAN INCOME LIFE

Licensed Health/Accident/Life producer

Analyzed and modified compensation and benefits policies to establish competitive programs with legal requirements.

Coordinated work activates of subordinates and staff relating to employment, compensation, and employee relations.

Closed average of 10 new sales per week.

Evaluated leads obtained through direct referrals, lead database and cold calling.

Met with 40 to 50 existing and prospective clients each week to select appropriate insurance policy that suit the needs.

Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Calculated quotes and educated potential clients on insurance options.

Met with prospective customers and business owners in their homes and businesses.

Mentored 25 entry-level brokers.

VICE-PRESIDENT OF SALES June 2006 – October 2009

MIRACLE INSURANCE & FINANCIAL GROUP

Recruit and hire General Managers and Supervisor Managers and Entry level brokers.

Licensed Health/Accident/Life producer

Analyzed and modified compensation and benefits policies to establish competitive programs with legal requirements.

Coordinated work activates of subordinates and staff relating to employment, compensation, and employee relations.

Closed average of 10 new sales per week.

Evaluated leads obtained through direct referrals, lead database and cold calling.

Met with 40 to 50 existing and prospective clients each week to select appropriate insurance policy that suit the needs.

Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Calculated quotes and educated potential clients on insurance options.

Met with prospective customers and business owners in their homes and businesses.

Mentored 25 entry-level brokers.

EDUCATION

NEW HORIZONS COMPUTER LEARNING CENTER 2008

RALEIGH, NC

CompTIA A+ and Network+ Certifications

Additional certifications upon completion include: Security +, CCENT, CCNA, MCTS-Windows7, & MCTS-Server 2008

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