Manager Project

Profile Summary

I am looking for a challenging role in IT management. I have 20 years of IT experience with 13 years as IT Program Manager with clients like Citigroup, PwC, GE and Verizon. I have extensive experience in driving IT solutions delivery to align with business goals. My key skills are:

• Expertise in IT Program Management for complex global IT initiatives

• Developing strategies as well as tactical processes

• Establish delivery frameworks and governance models

• Sound understanding of process, technology frameworks and emerging trends

• Partner with stakeholders to generate insightful and practical solutions

• Building collaborative platforms for global stakeholders engagement and support

• Achieving results by anticipating risks and complexities

• Resource planning and employee development with distributed and cross functional teams

• Manage small to large teams - managed peak team sizes of 150 team members across globe

• Conduct techno-commercial and business development activities

• A track record of demonstrating critical thinking, analytical and problem solving skills

• Keen fast learner with attention to details

• Experience working as system and network administrator, developer, tester and manager

• Trained in Six Sigma Black Belt, Green Belt, CMM, Agile and ITIL programs

Skills

Management: PMP, MS Project, HP PPM, Agile Scrum, CMMi, ITIL, Six Sigma Black Belt, Green Belt, FP estimation

Soft Skills: People management, resource optimization, conflict resolution, negotiation, presentation, team building

Miscellaneous Familiarity : Actimize RCM, SharePoint, Microstrategy, SAP-BW, Siteminder, VM, ESX, VIP, Capacity planning, Performance Centre, Silk Test, Lotus R5, ERWin, Install Shield, VSS, HIPPA. Languages: Unix Shell script, Perl, HTML, J2EE, XML, VB, C, C++, ASP .NET.DBMS: Oracle, SQL, MySQL. Platforms: Windows, Hypervisor- ESX, Solaris, Linux, SCO Unix

Education: Bachelors in Engineering, PMP, Six Sigma, CMM

Work Experience

Citigroup - Program Manager (Tampa Florida) Jun 14-Present

Horizontals AML Risk Assessment – Consumer Banking Program

I am driving the implementation of global Consumer Banking data acquisition program for Citibank annual AML Risk Assessment filing with OCC. I oversee this program comprising of 18 projects across 25 countries in NAM, LATAM, APAC and EMEA. My recommendations on phased delivery and mapping streamlined the program delivery strategy.

I own these key activities:

• Define and drive program strategy, delivery framework, execution plan and budgets

• Establish team structures, governance model, roles and responsibilities

• Engage right stakeholders from across Business, Compliance, Ops, DM, technology to get accurate mappings

• Acquire regulatory clearances for cross border use of sensitive PII redacted data

• Provide collaborative platform for over 15 globally distributed large cross function teams

• Facilitate and coordinate execution of all underlying projects from inception to planning, test and support

• Track and report the health for all projects to senior executive leadership

• Focus on risk/ issue management, consensus building and course corrections

• Key terms: Business, Compliance, Decision Management, Operations, SDLC, Drive IT Delivery, Agile, Scheduling, Budgeting, BI, ETL, EDW, BISO, DPAT, PII Redaction.

• Team size 30+

PricewaterhouseCoopers – IT Manager Mar 13-May 14

PMO for Tax, Advisory, Assurance, Ethics and Compliance Portfolios

I lead a mix of IT development, testing and infrastructure projects for various portfolios. I coordinated activities from multiple vendors leading to high quality timely deliverables. My drive to determine optimal course of action under complex situations led the teams to deliver high performance under pressure and uncertainty. Key activities included:

• Oversee execution of FATCA, Insurance Premium and Corporate dashboard projects

• Facilitate design for Infrastructure provisioning, capacity planning for transaction,Performance requirements

• Facilitate design discussions for access and entitlement management, integration between third party apps

• Drive project direction to achieve project goals

• Manage project strategy, approach, work plans, staffing and budget

• Own performance levels as a key integration and escalation point

• Manage interdependencies and constraints, eliminate process gaps and risks.

• Develop Business case to substantiate new initiatives

• Review and approve SoUs and SOWs for supplier scope of work.

• Assist in following ITIL and ITSM processes and apply best practices / train new partners

• MS Project, HP PPM, ITIL, J2EE, Lotus notes, Share point, Microstrategy, Siteminder, Infrastructure setup, integration and support. Team Size 30+

Citigroup - Program Manager Dec 11-Mar 13

Compliance – Anti money laundering services

I led implementation of a new Global Risk Case management solution to support Citi's global surveillance and transactions monitoring processes across the globe for EMEA, APAC, NAM and LATAM regions. My effective program governance was a key in meeting the challenges of working with multiple geographically distributed vendors. Key activities included:

• Drive the development of Actimize based RCM solution with multiple vendors across regions

• Define and improve delivery framework, plans, team structure, roles and responsibilities

• Facilitate and prioritize development work across global vendor teams

• Streamline interdependencies in dev, build and release management processes for iterations

• Drive process improvement, build consensus and optimize resource utilization

• Maintain high level of team performance during pressure and uncertainty

• Prepare and conduct demos, training sessions

• MS Project, Actimize RCM, J2EE, JReports, Oracle 11g. Team Size 40+

PricewaterhouseCoopers - IT Project Manager Apr 11-Nov 11

PMO for Assurance, Advisory, Ethics and Compliance Portfolios

Managing multiple IT projects concurrently for from multiple vendors. Track and control projects from initiation to deployment to ensure all deliverables meet 100% targets on timelines, quality and budget.

• Managed projects for Content Management, UI framework standards for key sites

• Manage stakeholders' expectations by negotiations, conflict and issue resolution

• Steer project direction while interfacing with Demand and Business on regular basis

• Tracking work plan, schedule, estimates, financial and status reporting

• Participating in business requirements gathering and design discussions

• MS Project, HP PPM, C, .NET, J2EE, Lotus notes CMS, Weblogic, Oracle. Team Size 30+

Verizon Telecom Aug 08-Apr 11

PMO for FTTP iVAPP Program

I was part of a 3 member PMO that managed annual budget of $15 million dollars for Verizon FiOS provisioning IT. I coordinated 15-20 separate projects on quarterly basis. I worked with 20 interfacing systems to manage interdependencies for successful delivery of projects to align the scope and schedule. Key responsibility areas included:

• Manage capacity, work plan, schedule, resourcing / invoicing for quarterly releases

• Involved with budget development, tracking and pipeline of future Business cases

• Conducting data collection, validation and analysis for portfolio level decision making – extensive Excel use

• Tracking and reporting the program health and performance.

• Participating in business requirements gathering and design discussions

• Technology: C, .NET, J2EE, Testing, Production Support, B2B Media clearing house.

General Electric, Nielsen – IT Program Manager for ICS Jun 07-Aug 08

Client accounts for GE units like C&I, GE ITC, GE Healthcare, GE Equipment Services and Nielsen Netratings

I steered the offshore programs for GE and Nielsen with overall ownership while maintaining customer satisfaction levels at 99.5 % and profitability levels at 20%. Key responsibilities included:

• Lead the program teams - manage people, processes, financials and client relationship

• Carry business development and techno-commercial activities

• Conduct employee development and performance management

• Develop sustainable processes

• Establish KPIs to meet SLA requirements for 24/7 Production support teams for L1, L2 and L3 teams

• Use disciplined approach for risk management, resource optimization and communication planning

• Validate SOW, SLAs, Project Plans, WBS, Schedule, Resource Plan, Quality Plan, Measurement Plan

• Team size 150+ .Technology stack- NET, E-matrix, J2EE, QTP, Manual Testing, Production Support.

GE: Managed profit center program with over 30 IT Development, QA and Production Support projects with 150+ members in fixed bid, managed T&M and T&M. I setup and drove the development and production support processes including workflow, operation manuals, and checklists to achieve the KPIs to meet cost targets and SLAs. SLAs like reaction time and response time were tied to the quarterly payments.

Nielsen: Oversee development and QA of applications used by Nielsen for market research.

America Online (AOL), Paragon and Ametek, Lehman Brothers Mar 05-May 07

IT Program Manger

I led the IT programs for these client engagements. Key common activities included:

• Overseeing Program for quality deliverables under schedules and cost constraints.

• Build motivated teams. Set high standards of commitment and consistent high level performance

• Ensuring smooth knowledge transition planning and execution for taking up new projects

• Validation of Requirement Specs, Overall Solution and Design, Plans, WBS, Schedule, Resource Plan, Quality Plan

• AOL: Managed over 10 testing projects spanning 60 applications Pricing, History Codes, Pac Promo, Xsell, PSA, Netagent, Customer Care, Registration, Billing. I managed KPIs to achieve SLAs in 99.5% cases. KPIs were tied to ticket resolution and fix scripts deployment for ecommerce.

• Paragon and Ametek: Manage project to generate bank schedules against the receivables pending from customers using relocation services. Managed project to maintain the restricted stock options details for all employees.

• Lehman Brothers: Manage projects for allocation of funds to P&L accounts across Lehman. Hyperion, Essbase.

• Six Sigma: Applied Six Sigma techniques for “Reduction of variance between Actual vs Planned Effort Estimate”. The project aims at establishing process across the organization to keep planned versus actual effort variance at +/- 15% for fixed bid development project.

• Unix Shell Scripting, PERL, Oracle, Sun Solaris Unix, WebLogic, Testing, ASP.Net, C#, SQL Server. Team Size 50+

Texas Department of Human Services (TDHS) Aug 03- Feb 05

Project Manager - Vendor Drug Program EDI

This clearing house system helped TDHS achieve HIPAA level 5 Compliance by generating 835 transaction payment files for statewide pharmacies for health care programs like Medicaid, KHC & CSHCN. Key activities included:

• Responsible for onsite requirements gathering, analysis, design and shell scripting

• Managing client and offshore team coordination, testing, troubleshooting and deployment of deliverables at onsite

• Participate in database design, capacity planning, security & authentication design

• Perl, J2EE, VB, Oracle8.1.7, Sun Solaris Unix, Web Sphere App server 4.02. Team size 12

Infinite Computer Solutions Oct 02-Jul 03

Project Manager - Intranet Framework Portal

This is a modular suite that facilitates the creation of customizable workflows for any given process by mapping complex business processes to a workflow on the fly. Key activities included:

• Performed requirements analysis, design, client co-ordination and implementation sign-offs

• People planning, defining roles & processes and implementing quality standards. VB.NET, ASP.NET, MS SQL Server, UML, OOAD . Team Size 18

Pitney Bowes Jan 02-Sep 02

Project Manager - Abacus UIC Simulator

This application simulated Abacus mailing machine for demo and training purposes. We created Accounts, Operators, Transactions, Reports, Presets objects for service and fee from carriers like USPS, FedEx. It simulates the process of mail run for various weighing modes and user defined report generation. Activities included:

• SPOC for client interaction, planning, resourcing, reporting and implementation sign-offs

• Eliciting client requirements, system functional and design specifications, prepare installables.

• Achieved customer satisfaction by motivating team members and following organization defined CMM and ISO processes. Technology - Visual Basic 6.0, ActiveX Controls & Servers, InstallShield, Erwin . Team size 9

Verizon Jan 01- Jun 01

Project Lead - NMP Source File Processing Standards

Source File processing Standard is a starting point for a telecom data warehouse to validate and archive the daily files received from various domains. The files are validated, archived, renamed and loaded into Informatica for further processing. Carried out analysis, design, development and testing of the solution. Estimate efforts & formulating proposals and overall solution. Involved in writing use cases, test scripts.Linux 6.2,C, PERL, Oracle 8.1.7. Team size 6

Infinite Computer Solutions Jun 01- Jul 03

Team Member - Access Card Report Generation

This application generates reports from the Building Access control system. I worked on setting up the environment, Kylix running on Linux and communicating with PostgreSQL, getting Rave Reports running on Kylix and communicating with PostgreSQL and finally porting the SYSRIS MS Access database on periodic and event driven basis to PostgreSQL on Linux.

• Carried technology exploration for architecture solutions in terms of environment, tools and IDE

• Eliciting client requirements and translating it into system functional and design specifications.

• Estimating & planning project and risk mitigation. Project management by defined CMM and ISO processes.

Unicorp Overseas Limited, Compaq July 95- Dec 99

Senior System Administrator

• Designing and implementation of LAN with WINDOWS, NT, NOVELL, NetWare 4.11 & UNIX, Exchange server 5.5.

• Maintaining UNIX SERVERS, networks with TCP/TP, SNMP, HUBS & SWITCHES, CAT 5.

Education

• Bachelors of engineering in Electronics with Telecommunication Specialization

• Project Management Professional (PMP)

• Certified Microsoft professional, Certified Novell administrator

• Certified Lotus Notes Professional (CLP Domino R5)

• Certified COMPAQ Accredited System Engineer, Tech – Cert from COMPAQ

• Trained in Black Belt and Green Belt, CMM

Contact this candidate