Stephanie M. Dahms
Lansing, MI 48906
I would like to find a position in customer service. I have worked in a major call centers, and different office environments. My qualifications range, but are not limited to data entry, wireless headset, computer knowledge, taking and receiving personal credit card information, and meeting a required sales quota, as well as working well with others. I also have worked one on one with major businesses, offering their corporation rates for health, and life insurance. I pay attention to detail, as well as being detail oriented a skill adapted in the military. I would like the opportunity to continue using these skills, and becoming a part of another successful business.
RELEVANT SKILLS & EXPERIENCE
Management, Computers, Data Entry and Organizational
Comlink/Great Lakes Comnet East Lansing, MI 03/2014 – 04/2016
Contract Processor Customer Care, Collections
My duties included but not limited to billing, payments, collections (calling businesses to collect past due invoices), processing new or renewed business contracts, secretarial duties such as answering phone, letters and spreadsheets. Assisted other departments as requested.
Marketing Manager, Eagle Eye Home Improvements Lansing, MI 01/2013-10/2013
My duties include, but not limited to managing and oversight of the telemarketers,
customer complaints, billing, payments, quotas, leads, payroll, scheduling, interviews and reporting weekly with percentages of leads to sales. I also was in charge of keeping the moral positive, and making work enjoyable, fair, and productive. I am a go-getter, hard worker and loyal employee.
Customer Service Agent, Dealer Supply Network Lansing, MI 05/2009-09/2010
I worked one on one with customers and or their business. Offering them our product and trying to up-sell other items to the clients. I helped with stocking merchandise, as well as packaging, and shipping out the products to the client. Data entry, customer service, and multi phone line skills were used and needed for this job.
Customer Service Representative, Healthcare Solutions Agency Okemos, MI 01/2011-07/2012
I worked one on one with major corporations, and business offering them health coverage. Data entry, multi-phone line, computer, printer, mailing, and organizational skills were used and needed for this job. Customer service was a huge part of this job since we spoke with the business owners and their secretaries.
Customer Service Agent, Evolve Teleservices E. Lansing, MI 02/2007-11/2009
I was part of their outbound department. Only certain people were hired for this position. I ranked at a high level, and exceeded any goal amount I was given. This department was in charge of calling back to perspective clients, offering them our product at a reduced price, and trying to overcome their reason for the initial objection. Credit card information, data entry, customer service, billing and shipping were needed and used for this job.
Fundraiser/Sustainer/Customer Service, American Cancer Society Lansing, MI 02/2012-12/2012
My job entailed calling previous donors asking for donations once again. I also was chosen to be part of special projects group, which did not limit me to just one task, but many different tasks. I was also ranked in the top 10 of the company, and exceeded the goals set for me.
EDUCATION & TRAINING
Diploma, all general/ choir/ foreign language, Peace Lutheran School, MI, K-8th
Diploma, all general/ computers/foreign language, Heritage High School, MI, 4 year(s)
not completed, Criminal Justice, Delta College/Lansing Community College, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
I received several awards when I was younger for my vocal abilities. I represented my school for several years, and also my school district, and brought back many first place ribbons.
References furnished upon request.
Letters of recommendation furnished up request.