**/** - **/** ********** Hotel, Little Rock AR
PBX Operator/Guest Services Agent
•Handled incoming and outgoing phone calls utilizing excellent phone manners.
•Provided a working knowledge of computers, and multi-line phone system.
•Knowledgeable of Guest Services information, procedures and techniques necessary for the smooth operation of the department.
•Responsible for large sums of cash, credit cards, checks, and other confidential guest information.
•Responded to guest requests in a courteous manner within scope of knowledge and authority.
•Utilized great verbal communication skills, and high attention to detail.
10/13 - 12/14 Arkansas Health Group - Baptist Health Family Clinic - Otter Creek, Little Rock, AR
Responsible for patient appointment scheduling, and Check In/Out Logs on a daily basis.
Ensured the timely opening and closing of facility as scheduled.
Verified insurance via NextGen EMR software, telephone, or insurance website.
Accurately received and delivered telephone messages to and from nursing staff and, doctors.
Maintained and filed patient medical records.
Handled large sums of cash, and credit card payments as needed.
01/12 - 1/13 North Shore - LIJ Health System (Lloyd Staffing - Temp.), Lake Success, NY
Responsible for transmittal of pathology, cytology, and flow cytometry reports by mail or facsimile.
Typed correspondence, reports and articles into the Cerner Millennium EMR program.
Prepared and packaged slides for shipping according to requests by patients, doctors and laboratories for second opinion and/or ancillary testing.
Collected cash, and credit card payments as needed.
Maintained patient files and other records.
Performed basic receptionist duties.
01/11 - 10/11 North Shore - Long Island Jewish (Temp.), Lake Success, NY
Employee Health Services Assistant (Per Diem)
Data entry of all day-to-day documents including references to medical health records according to HIPAA requirements and regulations into the computerized database.
Logged visitor information into the tracking system according to the required guidelines.
Prepared documents for scanning into the electronic medical records database.
Filed and retrieved charts.
Utilized the Respond, Echo, and Alpha systems for use, data entry and research.
02/10 - 5/10 Michael’s Copier (Temp.), Queens, NY
Answered incoming calls on multi-line phone, responded to public inquiries in a courteous manner within scope of knowledge and authority.
Responsible for the preparation of paperwork for outgoing faxes, courier packages, and the management of shipping and receiving activities.
12/07 - 11/08 Candlewood Suites, Virginia Beach, VA
Front Desk Supervisor
Provided excellent customer service on a daily basis
Responsible for large sums of cash, credit cards, checks, and other confidential information.
Oversaw the security and safety of guests, remaining employees and the building as a whole.
12/15 - Present Pulaski Technical College, Computer Information Systems, North Little Rock, AR
09/12 - 07/13 Allen School of Health Sciences, Medical Billing and Coding, Online Education
Knowledge of basic home and office Microsoft programs/applications; such as Excel, PowerPoint, Outlook, MS Word/WordPerfect. Experience with data entry, multi-line telephone systems, standard office equipment, and light accounting. I possess excellent filing skills (numeric, alpha, and alpha- numeric), am a great team leader and can work independently as well. I am effective in leadership roles, a fast learner and willing to learn. I am detailed-oriented, dependable, ambitious, and efficient, I also possess excellent communication and organizational skills.
Available upon request