Customer Service Representative
Resume:
Philadelphia, PA.*****
acufq8@r.postjobfree.com
ANNAMARIE ROTONDO
OBJECTIVE
To obtain a position as a customer service representative, where my customer relations experience and office management skills can be fully utilized to improve customer satisfaction and ensure company standards.
SKILLS & ABILITIES
Excellent customer service and people skills
Problem analysis and solving
Ability to work under pressure, individually, as well as a team player
Office Management and Organizational skills
Data base management; proficient in Microsoft Office
Filing, ordering, scheduling, dispatching, billing
EXPERIENCE
ASSEMBLER/FLOATER/FRONT DESK RECEPTION-JMC TAX & FINANCIAL SERVICES
January 2016-PRESENT
Assembler-To process, assemble, check for numerical errors and scan all source documents into Document Managing System in a timely fashion, and then present each return to client with explanation of said return.
Floater Position-Serves primarily to assist the Assembler in processing returns and scanning source documents into accounting software, along with presentation to clients. Also, to aid the Front Desk Receptionist as needed, managing four phone lines while still greeting and registering clients.
Front Desk Reception-Reception of each client in a professional and courteous manner, followed by registration of client into scheduling system. Logging all incoming/outgoing correspondence, and maintaining scheduling for four accountants. Managing four phone lines with a strong ability to multi-task. Support all aspects of the tax department including maintaining a working knowledge of tax software.
OFFICE MANAGEMENT/CSR, JOSEPH TURCO PLBG., HTG., & A/C
January 2010-Present
Maintain all service technicians’ daily schedules and dispatch the technicians as service calls are completed. Maintain customer data base with current and accurate information. Handled ordering of parts and dispatching of maintenance calls, as well as follow up calls with customers. Maintained service agreements, billing, and filing of daily service paperwork. Handled all incoming calls, respond to overnight messages, and troubleshooting customer issues.
CUSTOMER SERVCE REPRESENTATIVE, LUKE WEIDEMANN PLBG., HTG., & A/C
JANUARY 2009- JANUARY 2010
Maintain all service technicians’ daily schedules and dispatch the technicians as service calls are completed. Maintain customer data base with current and accurate information. Handled ordering of parts and dispatching of maintenance calls, as well as follow up calls with customers. Maintained service agreements, billing, and filing of daily service paperwork. Handled all incoming calls, respond to overnight messages, and troubleshooting customer issues.
RECEPTIONIST/MASSAGE THERAPIST, LAMONT CHIROPRACTIC
2004-2007
Receptionist duties entailed: greeting and registration of patients, scheduling for 2 doctors, also responsible for all accounts billable. Verification of insurance benefits, and collection of all deductibles.
Massage Therapist responsibilities encompassed a wide range of therapeutic massage to aching patients. Also, all billing for said patients.
SELF-EMPLOYED MASSAGE THERAPIST
1999-2007
As a self-employed therapist I was solely responsible for all scheduling, customer interaction, accounting, and physical therapeutic massages.
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EDUCATION
CARDINAL DOUGHERTY HIGH SCHOOL 1984-1988
Diploma Awarded-June 1988
KAPLAN UNIVERSITY 2013-2014
Legal Secretary Certification Awarded with Honors-November 2014
REFERENCES
BETH AVELLA
Certified Nurse’s Aide- Holy Redeemer Hospital
ALEXANDER ORTIZ
Office Services Associate-Williams Lea, Inc.
EDGAR RODRIGUEZ
Captain-BOURBON & BANK –Loew’s Hotel
SEAN SIMMONS
Sales-P.C.RICHARD
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