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Customer Service Manager

Location:
Humble, TX, 77346
Posted:
April 20, 2016

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Resume:

Raul A. Cortez

***** ******* ***** **

Humble, Texas 77346

acufq7@r.postjobfree.com

832-***-**** (Cell)

LOGISTICS & OPERATIONS MANAGEMENT PROFESSIONAL

Staff Supervision, Recruiting & Hiring, Strategic Operations, Infrastructure Maintenance Efficiency Improvements, Warehouse Operations, Training & Customer Service. Energetic, accomplished and forward-thinking leader with technical prowess, highly developed communications skills and years of success assisting high-performance organizations in achieving optimal operating and profit generating status.

CAREER TRACK

PRODUCTION SUPERVISOR 02/2015-3/2016

B & G FOODS

Responsible for the supervision, safety and training of 22 employees.

Ensuring that all loads scheduled during the day are prepared and shipped out on time.

Schedule maintenance services for company owned equipment. Ensuring that all work is done during the allotted hours in order to reduce overtime .

SELF EMPLOYED 05/2004-03/2015

DBA: R&B Solutions

Recruiting for major trucking companies. Responsible for conducting screening for potential drivers, scheduling drug testing, arranging for air or ground transportation to and from training schools. Interacting with schools instructors to check students' progress.

GENERAL MANAGER 8/2006-2/2010

THE PARKING SPOT

Responsible for daily operations of an off Airport Parking facility, ensuring 26 shuttles buses were operational at all times. Supervising 95 employees assigned to the branch. Preparing annual employees reviews, and recommended those who exceeded their expectations for annual bonus. Work with the Area Manager in preparing annual operations budget to be submitted to Corporate Office for approvals.

PRODUCTION SUPERVISOR 6/2004-9/2005

AMWARE LOGISTICS, INC.

Responsible for production of different types of shipping pallets.

Supervising 23 employees assigned to the production department.

Training new employees in the proper use of pneumatic and electric tools, conducting lumber

Inventories, Scheduling vacation times for all employees, preparing daily production reports.

Ensuring Customer Service Representative prepares paperwork for all out/in bound shipments in

a timely manner.

OPERATIONS MANAGER 2/2002- 06/2004

SCOBEE FOODS, INC.

Working for a food manufacturing & distribution company.

Supervised 9 Sales Merchandisers. Responsible for interviewing, hiring, and training employees;

Planning assigning and directing work, appraisal performance. Submit budget requirements for

Operating expense and capital expenditures, control operating expense.

Monitored and scheduled downtime for maintenance and inspection of equipment including

compressors, refrigeration equipment and distribution vehicles.

Ensured that proper procedures were followed and deliveries were completed on time.

Ensuring all customers received efficient services.

Reordering products from local and out of state vendors.

Routing and Re-routing customers as necessary in order to have more efficient routes.

OPERATIONS MANAGER

YUMI ICE CREAM COMPANY 1/1998-2/2002

Supervised 15 route merchandisers and 4 warehouse personnel. Ensuring that all subordinates were familiar with, trained on and followed all procedures related to their jobs that could affect safety or the quality of products provided to the customers. Ensuring that all route merchandisers arrived at their assigned stops on time, and the customers were satisfied with their services. Creating and routing new accounts using Road Net Software. Ensuring that all company vehicles were in perfect working order. Hiring, training and disciplining employees.

U.S. MILITARY SERVICE

SENIOR LOGISTICS SUPERVISOR

U.S. ARMY, 82" AIRBORNE DIVISION 3/ 1992- 11/1997

Provided logistical support to an Airborne Battalion, which had about 520 members assigned. Ensured that all required equipment was on hand or on order and required levels of repair parts were on hand at all times. Supervised about 15 personnel assigned to the warehouse operations. Prepared monthly budget reports and presented to higher headquarters for approvals.

LOGISTICS SUPERVISOR

U.S. ARMY 1ST SPECIAL WARFARE TRAINING GROUP 8/1990- 2/1992

Responsible for maintaining warehouse operations, which included storage, distribution and accounting for equipment issued to the training group. Requesting training and live ammunition as required. Preparing documents to account for all spent ammunition. Supervising 10 personnel assigned to the logistics section.

LOGISTICS SUPERVISOR

U.S. ARMY, SCHOFIELD BARRACKS, HAWAII 5/1987- 8/1990

Responsible for providing logistical support to a heavy artillery unit. Inventorying equipment to ensure that proper accountability was maintained at all times.

Requesting training and live ammunition required to accomplish the unit's mission. Conducting inventories of property stored at remote sites.

PLANS AND OPERATIONS SERGEANT

U.S. ARMY AIR DEFENSE CENTER 11/1980-4/1987

Responsible for coordinating air, ground and rail transportation for foreign personnel and equipment in route to the Air Defense Training Center. Ensuring that students had the necessary training materials required to complete their assignments.

EDUCATION

BS- MANAGEMENT- Park University, Parkville, MO.

AAS-BUSINESS MANAGEMENT

El Paso Community College, El Paso, TX.

Additional courses, seminars and workshops include:

Plans and Operations Management Course, US Army

Mid-Level Management Course, US Army

Personnel and Logistics Course, US Army

Basic and Advanced Leadership Courses, US Army



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