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Customer Service Management

Las Vegas, NV
April 20, 2016

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Michael Blaney

Executive Profile

I'm a motivated, multi-task oriented individual, who has had the fortune to work in several areas of employment from waiter to manager to grocery store clerk to many notable areas in the Entertainment Industry. No matter what job I take on, I do it with passion, focusing on the tasks at hand, and accomplishing them with hard work and discipline. Currently, I am applying for jobs that I have experience in and am open to whatever position you feel I would be a qualified fit for in your company. I am always on time, hard working and I can follow directions from my superiors. Skill Highlights

Project Management, Project Planning, Public Relations, Purchasing, Quality Management, Regulatory Affairs, Revenue and Market Expansion, Risk Management, Sales, Sales Analysis, Service Quality Improvement, Strategic Planning, Time Management, Total quality management, Workflow Planning, Distribution Management, Diverse Market/Industry Knowledge, Employee Scheduling, Event Management and Promotion, Expense Control, Facility Management, Fast Learner, Global Sales and Marketing, Global Solutions, Hard-worker, Inventory Control, Labor Cost Controls, Leader, Leadership, Market Analysis, Market Growth, Marketing, Motivation, Multi-unit Operation Management, Negotiation Skills, New Business

Development, Operations Start-Up, Organizational

Restructure and Change, Organizational Skills,

Performance Analysis, Performance Evaluations, Problem Resolution, Product Analysis, Product Development, Profit and Loss, Account Management, Administrative Skills, Branding, Budget Administration, Business Development, Change Implementation, Communication Skills, Community Outreach, Contract Negotiations, Cost Reductions, Cross- Cultural Communications, Customer Relations

Blogger, Editing, Wordpress, Linkedin, Facebook,

Myspace, Flickr, Twitter, Youtube, Digg,

Stumbleupon, Reddit, Google Anlytics, Wikpedia,

Content writing, Blog writing, Press Release

writing, Creative writing, Analysis, Feature Writing, Research, Web writing, Content marketing, CMS

experience, CRM skills, Mobile Marketing, App

Development, Music Production, Consumer

Behaviorist, grocery store and restaurant

management skills, store clerk skills, movie theatre management skills, customer service skills, Word

Press, Ms Word, Excel, Wix, Ipage, video

editingRestaurant management (back and front of

the house), prep-cook, line-cook and dishwashing


Core Accomplishments

- Have had songs played on radio in United States, Canada and UK

- Two top ten books on Amazon

- Any job I worked from clerk to waiter to cook to cashier to; I rapidly became supervisor or manager at every job in a fast amount of time

- Have had my writing and editing represented by some of the top literary agencies, managers and entertainment attorney; PARADIGM, EPSTIEN WYCOFF AND ASSOCIATES, PREFERRED ARTISTS and THE AGENCY, BETTINA VIVIANO, MICHAEL MELTZER and KENOFF AND MACHTINGER

-Have had original blogs receive thousands of likes through social media

- Have had seventeen original screenplays submitted submitted to the top film production companies in the world

- Created a website with all original content and writing which went as high as 55,000 on alexa worldwide

-Had three out of nine books climb as high as top twenty on amazon

- Original music written and produced and released indie by me is played in over sixty countries and I've had sales of over 250,000 CD'S and over 10,000,000 million streams

- On reverbnation one of biggest indie music sites, I was #1 Artist in Las Vegas for a year, top #30 in nation for a year 3040 East Charleston Blvd, apat 1050, Las Vegas Nv 89104 Home: 702-***-**** -

and went in and out of the top #100 globally for a year. Have had songs listened to at a 95% ratio. And had over 750,000 visit sin first year with very little marketing.

-Have over 250,000 followers on twitter and the most you can have (5,000) on facebook Work Experience


Dreamlight House Productions Oakland, CA

Screenwriter, blogger, songwriter, music producer, author, media writer, marketing, director, high powered talent meetings with A list studios to pitch story ideas


December 1999 to February 2001

Mykal Falci Inc. Syracuse, NY


February 1998 to April 2000

Deckers On The Green Syracuse, NY

Waited on tables in the restaurant part of Decker's On The Green golf course as well as waited on tables at their five star sister restaurant.

Cashier, stock boy, deli cook

September 1996 to February 1998

Davidson's Grovery Solvay, NY

Cashier. Also in charge of stock ordering and stocking shelves as well as running the deli counter. Graveyard manager, cook, waiter

February 1989 to March 1996

Dennys Cortland, NY

Waited on tables. Head cook. Graveyard manager.

Supervisor, cashier

April 1986 to January 1999

Hoyts Cinemea Syracuse, NY

Head cashier at box office and concession stand as well as shift supervisor. Education

Masters : Business, 1992

University of Albany Albany, NY, United States

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