Customer Service Medical

Objective

To obtain a position in a professional environment where my skills are valued and can benefit the organization. Expand leadership responsibilities, organized, ability to exceed goals, and help honor all short-term and long-term commitments to customers, employees, and the organization. Hard working, determined, reliable, quick learner, and strive to always keep a positive attitude. Achieved my Bachelors Degree in Business Management, and obtained a Secret Security Clearance.

Experience

Pre-Check Inc. / Credential Investigator 01/2016 – Present

3453 Las Palomas Rd. Alamogordo, NM 88310 Heather Badjar 575-***-****

nReview completed background interview forms, check for completeness, accuracy, inconsistencies, errors, omissions, and falsifications of records. Obtain and review records from Federal Bureau of Investigation, Department of Justice, State and Municipal law enforcement agencies. Acquire and review arrest reports, witness statements, and other documents to determine if the candidate has the appropriate background. Request and review credit reports and evaluate financial responsibility, interview employers, co-workers, neighbors, law enforcement officials, military personnel, members of the candidate’s family, and personal references. Develop second and third level references and make additional inquires to assist in determining credibility of statements. Observe each person being interviewed for the presence or absence of physical indicators of truthfulness. Organize all investigative material in accordance with established procedures. Meet regularly with management and the candidate’s to keep them informed of the status of the investigation. Prepare a detailed summary of adverse information based upon objective analysis and evaluation of candidate’s background, statements from others contacted during the course of the background.

Army National Guard 1-200th INF BN 04/2014 – Present

249 N Armory Rd. Las Cruces, NM 88007 Joe Ortega 505-***-****

nThis position is located in the Military Personnel Office (MILPO) of the 1-200th INF BN Army National Guard. I reviewed procedural authority of personnel actions submitted to the MILPO by lower echelons. Working in one or more of the following work areas: Officer or Enlisted Personnel Management (OPM, EPM); Retirement Points Accounting Management (RPAM); Selected Reserve Incentive Program (SRIP); Montgomery G.I.Bill; Line of Duty (LOD) investigations; Standard Installation and Division Personnel System (SIDPERS); Physical Disability Evaluation System (PDES) to include MEB/PEB; Incapacitation Pay (INCAP); Mobilization (MOB) /Demobilization (DEMOB); Military Medical Support Office (MMSO); Community Based health Care Organization (CBHCO); and Warrior Transition Unit (WTU); Active Duty Medical Extensions (ADME); Medical Retention Processing 2 (MRP2); Solider Readiness Processing (SRP). Serves as a reviewer of personnel actions, which may include but are not limited to: Research and draft responses to Legislative and IG inquiries, Evaluation Reports (NCOER/OER), accessions, promotions, reductions, discharges, transfers, separations, boards, evaluations, Simultaneous Membership Program (SMP), promotion eligibility, retirement eligibility, and actions that affect eligibility of educational or incentive benefits as well as sensitive, complex cases, which involve: allegations of inequitable, prejudiced, or similar treatment (e.g. issues of fraudulent enlistment or assignment; removal of military member from active or inactive status). Performs complete review of records and other case documentation to ensure that they are procedurally correct, complete, and documentation is sufficient for action being taken and that all levels of legal, medical, pay and administrative review have been completed. Ensures that regulatory requirements related to the specific action are not met. Identifies gaps or inconsistencies in the record and initiates action or interviews personnel to obtain needed data. Performs personnel and administrative actions related to deployment manning documents and administrative medical processing.

nResearches and obtains all necessary, relevant information regarding cases and issues and provides explanations and interpretations of rules, regulations, procedures, and requirements pertaining to actions taken or recommended. Forwards cases to the appropriate action officer for final review and decisions. Drafts or prepares related correspondence for appropriate signature and enters data in automated systems, as needed. Manages data from information sources, both manual and electronic, for use in answering questions, responding to correspondence, or preparing reports or briefings and compiling statistical data for projected FY requirements. Ensures completeness and proper forwarding of records to appropriate board. Provides advice and guidance to other personnel on actions in areas of expertise, as well as, advice, instructions, and interpretations, as needed, to lower echelons. Participates in unit Soldier Readiness Processing (SRP), and in organizational inspections program. Provides counseling to service member on available benefits; accuracy of the emergency data and contact information and the accuracy of the DEERS/RAPIDS (Defense Enrollment Eligibility Reporting System/Realtime Automated Personnel Identification System) information; and allows the service member to perform a general review of their record.

Island Palm Communities / Re-Con Coordinator 01/2013 – 05/2015

1056 McMahon Rd. Schofield Barracks, HI 96857 Derek Marchus 808-***-****

nCoordinate, schedule, and expedite the flow of maintenance work and materials using YARDI system. Support maintenance functions including; compiling reports on progress of work, inventory levels, costs, and production problems, as well as procurement of materials and services. Verify accuracy of subcontractor invoices, obtains competitive quotes from vendors, processes quotes into purchase requisitions, and presents work orders to supervisor for required approvals. Works closely with management and other department staff members, making sure company policies and procedures are met above standard. Maintains files both manual and electronic records, ensuring they are kept within accordance of company policy and procedures. Assisting Human Resource Department with gathering documents, serve as timekeeper-data entry hours in YARDI & Payroll system. Audit recap, tech timesheets and payroll timecard on a daily and weekly basis. The end goal is to minimize and/or eliminate recurring maintenance issues and equipment downtime, as well as manage Maintenance, Repair, and Overhaul (MRO) inventory levels and costs, while providing superior customer service.

Island Palm Communities / Resident Service Coordinator 01/2007 – 01/2013

1217 Icarus Way Honolulu, HI 967818 Alice Mimaki 808-***-****

nProvide individual support, coordination and linkages to community resources in the areas of job training, education, money management, income, benefits attainment, medical, legal, dental, substance use and mental health. Advertises vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. Determines contact agreement with tenants by negotiating leases; colleting security deposits. Accomplishes financial objectives by collecting rents: paying any municipal bills; forecasting any repair maintenance requirements; preparing an annual budget reports; scheduling daily/weekly regular payroll and expenditures; analyzing variances; initiating emergency action plan for natural disaster. Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping services. Maintains building systems by contracting for maintenance services; supervising repairs. Secures property by contracting with security patrol service; installing and maintain security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies. Enforces occupancy policies and procedures by confronting violators. Prepares reports by collecting, analyzing, and professional organizations. Accomplishes organization goals by accepting ownership for accomplishing new and different requests.

Education

UNIVERSITY OF PHOENIX Kapolei, Hawaii 2008 – 2013

Bachelor of Science in Business

Theodore Roosevelt High School Honolulu, Hawaii 1994 - 1998

Diploma