Kalah Hollowell 815-***-****

**** ****** **** acufln@r.postjobfree.com

Lakeland, Fl. 33810

OBJECTIVE

To secure a fulltime position.

EDUCATION

Sterling High School-Diploma

SKILLS

Technology: Microsoft Office, Power Point, Microsoft Word, Excel.

OFFICE EXPERIENCE

Calculated insurance payments.

Operating office equipment.

Scheduling appointments and meetings.

Data Entry/Order entry.

Maintaining excellent customer service.

Guaranteeing Great Customer Service.

Accounts receivable/Accounts payable.

WORK EXPERIENCE

Team Manager, Sykes

October 2013 – April 2016

Adherence to SYKES policies on ethics and integrity.

Meet or exceed team's contract production and performance metrics.

Meet or exceed client and Sykes quality standards.

Build and maintain a skilled, successful, motivated, team of support representatives.

Analyze individual, team and program/account performance on a regular basis, perform root cause analysis and develop corrective action plans.

Be aware at all times of team's current queue status, performance measures, objectives, and performance trends and be able to report concisely, precisely, and professionally at a moment's notice.

Employee development through coaching, counseling, mentoring, training, and in helping to create a work environment conducive to personal growth and employee satisfaction.

Directly responsible for scheduling and coordinating the training needs of team. Through stats analysis, call monitoring, and Technician mentoring, be knowledgeable of the individual strengths and weaknesses of my team members.

Frequently communicate quality expectations to the team and be able to motivate people to want to exceed those expectations. Routinely performs technician and Team Lead call monitors and assures that all team monitors are completed in accordance with account standards.

Customer Service Representative, Sykes

July 2012-October 2012

Provide great customer service.

Answer phones with a warm greeting.

Resolve customers issues.

Optician, Bard Optical, Sterling, Il.

September 2010-March 2012

Working with insurance forms for billing.

Entering into PC patient’s information.

Pre-testing patients.

Working closely with patient’s to achieve their needs.

Customer Service, Valley Eye Care, Sterling, IL.

June 2010- September 2010

Checking in patients

Fitting patients for new frames.

Entering patient’s information into PC.

Insurance paper work for billing.

Operating office equipment.

Shift Manager, Burger King,

Dixon, IL. September 2009- March 2010.

Maintain Customer satisfaction.

Operating shift accurately and efficiently.

Balancing cash drawers and end off day deposit . Run reports and end of day statistics.

Customer Service/Data Entry/Office Clerk

May 1997-September 2009.

Routing trucks for deliveries

Helping customers place orders in wholesale and retail

areas.

Data entry, invoicing.

Answering phones for all business areas.

Work register.

Operating office equipment.

Found customer wants and needs.

Balancing cash drawers. End of day deposits.

Accounts Receivable/Accounts Payable.

Kalah Hollowell acufln@r.postjobfree.com

815-***-****

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