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Sales Customer Service

Location:
San Diego, CA
Salary:
25
Posted:
April 20, 2016

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Resume:

MYRA TERESA C. SANCHEZ

***** ****** ****** *** ***** California 92126

Home Phone: 858-***-****

Mobile Phone: 858-***-****

Email Address: acufl9@r.postjobfree.com

EDUCATION

**/**** *******r of Science: Nursing

Dr. Carlos Lanting College, Quezon City, Philippines

10/1988 Bachelor of Arts: Economics

St. Paul College, Quezon City, Philippines

EXPERIENCE

03/07/2015 to Present Full-time ADMINISTRATIVE ASSISTANT

Magellan Health Services

Provides administrative support to Quality Improvement Department such as sending out Acknowledgment letters and Resolution letters to member complaints and grievances.

Prepares daily reports for the Department using Microsoft Excel

Reaching out to Health Facilities and Providers for document requests and customer service.

Gathers, reviews and inputs data on customized software.

Scheduling and coordinating meetings, events and other similar activities using Microsoft Outlook.

Coordinating between departments and operating units in resolving day-to-day administrative and operational problems.

Organizes and accurately maintains filing system of confidential information.

Prepare and modify documents including correspondence, reports and emails.

01/21/2015 to 02/01/2016 Part-time OPTOMETRIC TECHNICIAN

National Vision Center

Provides general clinical and business support to the doctor and manager

Gathers, collects, records, tracks and verifies data and information from multiple sources.

Compiles, reviews and summarizes data of Managed Care Patients with Insurance

Uses software to compile record and verify information for walk-in and scheduled appointments of patients and/or customers.

Answers phone calls and direct concerns and issues to proper department.

Help patients get prepared for specific eye examinations by pre-testing with Refractors and Tonometer

03/2014 to 10/2014 SOCIAL INSURANCE OFFICER

Philippine Health Insurance Corporation

Educate members/patients on requirements of benefits/claims during hospital confinement.

Conducts daily ward class to assigned hospital and assures patient’s access to Health Insurance.

Check to ensure that appropriate changes were made to resolve patient/members grievances.

Conducts surveys and studies developed by the Corporation.

Provides updates and information to patients/members, Health Professionals and Health Providers regarding Health Insurance policies and implementations.

04/2011 to 12/2013 MEDICAL ASSISTANT / STAFF NURSE

East Avenue Medical Center

Kept medical histories and interviewed patients to procure or verify information.

Made schedules of appointments and performed general front-desk tasks; recording, book keeping, writing summaries, answering calls, etc., as well as duties like infection control and supply/purchase management.

Provided patients with any information they required about their treatment.

Performed all of the assistants’ standard tasks; prepared patients for examinations, recorded test results and vital statistics, administered prescribed treatment and medication.

Took blood pressure, temperature, and weight as required before/after treatments and examinations.

Was responsible for elucidating hospital procedures to patients and visitors and made sure environment was safe and sanitary for admission and treatment.

Vast experience dealing with lab work and assisting doctors in treating patients with various conditions.

CLINICAL WARD MANAGEMENT

Handing over and taking charge of shift.

Keeping the ward clean and tidy.

Preparation of surgical supplies, bandage, splint.

Routine care and cleaning of dressing trolleys, cupboards, apparatus, mackintosh etc.

Care of clean and soiled linens.

Ensure medications are managed in accordance with Hospital and National Standards.

Plan and provide care interventions for patients in line with the needs and goals of the patient.

09/2000 to 12/2007 DEPARTMENT MANAGER

Shoemart, Inc.

Direct and supervise sales staff, inventory taking, reconciling cash receipts, performing services for customers.

Plan and prepare work schedule for sales associates.

Ensures achievement of monthly sales quota.

Provide training to sales associates and ensure compliance to Company Policies.

Prepares actual and budgeted sales quota report every quarter.

Maintain professional environment at all times with the utmost goal of CUSTOMER SATISFACTION.

05/1994 to 07/2000 COMPUTER TECHNICIAN/ ACCOUNT OFFICER

Integrated Computer Systems, Inc.

Adhere to all applicable regulations, policies for health, safety and environmental Compliance.

Assist in the troubleshooting and maintenance of computer hardware.

Calibrate or adjust equipment to ensure quality production using tools such as calipers, crimpers and power tools.

Install, test and update computer equipment (computers, servers, peripherals).

Documentation of workflows and test results.

Coordinate with Engineering Department all communications with regards to after sales service.

Used basic tools and machines to test and manufacture materials used for computer assembly.

AS ACCOUNT OFFICER FOR SALES after promotion

Manage corporate and private accounts/clients with utmost concerns on sales and services.

Communicate and disseminate information with regards to updates on information technology.

Attain target sales objective on a per quarter basis and per set quota.

Manage and control of accounts receivables from time to time.

REFERENCE

Available upon request.



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