Name : Santosh Masurkar
Father Name : Arun Masurkar
Address : A/ 316 Chetan Apt. Manvelpada behind Omkar park Virar (E) Thane 401305
Date of Birth : 23-June-1991
Telephone : 992*******
Nationality : Indian
Sex : Male
E-mail : email@example.com
Career Objectives :
1.To work in a challenging environment and be known for quality,
timeliness of service.
2.Honoring the commitments and provide innovative solutions and
enable organization to enhance their business.
• Excellent communicator with strong customer need assessment and time management skills
• Soft spoken, debonair and disciplined
• Ability of problem solving, decision making and independent judgments
Career Objectives :
Completed graduation through BMS in the year 2011-2012
Passed H.S.C Examination in commerce stream year 2008-2009
( Maharashtra Board ).
Passed S.S.C. Examination in the year 2007-2008
Computer Knowledge :
Basic Windows, ms-word, ms-excel, ms-power point, internet.
VODAFONE INDIA LIMITED( Contract Basis ) –
January 2012 to February 2016
Designation: - Sales assist.
•Managing the store in the absence of Manger / TL
• Answered customer’s enquiries using the standard guidelines.
•Analyzed the sales targets and met it under a predetermined deadline.
•Answered the customer questions, approved transactions and resolved customer service dissatisfaction.
•Handled and resolved customer complaints.
•Captured customers and corporations information accurately.
Handling the team of 23 members.
Achieving recharge, Postpaid, Prepaid & VAS targets for respective store.
Handling Client complaints regarding Billing & VAS solving them on priority.
Up selling Vodafone products.
Handle floor and escalation regarding SALES.
Training new Executive how to achieve Sales Target.
Placing Monthly and weekly target.
Preparing weekly ROTA.
Prepare daily sales and closing reports and send it to HO via email and message.
Managing client walk-in of more than three Hundred.
Maintaining stock & consumables.
Put out new merchandise, straitened shelves and alerted management of order needs based on observation and customer request.
BHARTI AIRTEL LIMITED .
March 2016 till now.
Designation :-Store Manager.
Language Proficiency :
English, Hindi & Marathi