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Sales Customer Service

Location:
Mumbai, MH, India
Salary:
35K per month
Posted:
April 20, 2016

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Resume:

CURRICULUM VITAE

Personal Details:

Name : Santosh Masurkar

Father Name : Arun Masurkar

Address : A/ 316 Chetan Apt. Manvelpada behind Omkar park Virar (E) Thane 401305

Date of Birth : 23-June-1991

Telephone : 992*******

Nationality : Indian

Sex : Male

E-mail : acufgc@r.postjobfree.com

Career Objectives :

1.To work in a challenging environment and be known for quality,

timeliness of service.

2.Honoring the commitments and provide innovative solutions and

enable organization to enhance their business.

Skill :

• Excellent communicator with strong customer need assessment and time management skills

• Soft spoken, debonair and disciplined

• Ability of problem solving, decision making and independent judgments

Career Objectives :

Educational Qualification:

Completed graduation through BMS in the year 2011-2012

Passed H.S.C Examination in commerce stream year 2008-2009

( Maharashtra Board ).

Passed S.S.C. Examination in the year 2007-2008

Computer Knowledge :

Basic Windows, ms-word, ms-excel, ms-power point, internet.

EXPERIENCE :

VODAFONE INDIA LIMITED( Contract Basis ) –

January 2012 to February 2016

Designation: - Sales assist.

Responsibilities:

•Managing the store in the absence of Manger / TL

• Answered customer’s enquiries using the standard guidelines.

•Analyzed the sales targets and met it under a predetermined deadline.

•Answered the customer questions, approved transactions and resolved customer service dissatisfaction.

•Handled and resolved customer complaints.

•Captured customers and corporations information accurately.

Handling the team of 23 members.

Achieving recharge, Postpaid, Prepaid & VAS targets for respective store.

Handling Client complaints regarding Billing & VAS solving them on priority.

Up selling Vodafone products.

Handle floor and escalation regarding SALES.

Training new Executive how to achieve Sales Target.

Placing Monthly and weekly target.

Preparing weekly ROTA.

Prepare daily sales and closing reports and send it to HO via email and message.

Managing client walk-in of more than three Hundred.

Maintaining stock & consumables.

Put out new merchandise, straitened shelves and alerted management of order needs based on observation and customer request.

Controlling SR.

BHARTI AIRTEL LIMITED .

March 2016 till now.

Designation :-Store Manager.

Language Proficiency :

English, Hindi & Marathi

Hobbies :

Reading books

SANTOSH MASURKAR



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